Milca St-Hilaire

**** ** ****** ****

Port St Lucie FL,34953

772-***-****

acxzkm@r.postjobfree.com

Objective

Determined and dedicated, service –focused professional seeking a career in receptionist, or any other opportunities afforded to me.

Responsible worker with ability to learn at fast pace. Shining positive attitude and easy to get along with. Experience in customer service in giving customer a warm welcome. Work Experience

Convey Health Solution customer service representative 07/2014-04/2015

-department dealing with medicare part D, member will call to get information regarding they medicare part D.

-making sure member were satisfied about they prescription drug program, taking payments over the phone, providing great customer service.

Cashier shift leader /Customer service: 07/2009-07/2014 Loves Travel Center LLC

-I courtesy welcomed, greeted customers. Politely took /placed orders and promptly delivered the food.

-As a shift leader I handle money in the form of cash, or credit cards I make sure that all employees are on task at all times.

-When closing down the store I handle the deposit and make sure that all money is accurate to take to the bank the next day.

Certified Nursing Assistant: 09/2008-05/2009 the Lynn Moore Assisted Living Facility, Fort Pierce, Florida

-Recognized by director for going above and beyond to help assist new employees as well as new residents.

-Demonstrated ability to interact with kindness and respect to patients who are culturally diverse.

-List of duties: monitoring the patients’ health, recording vital signs, aiding with personal hygiene, light housekeeping, aiding with toilet requirement, transportation patients, giving medicines (med-tech), giving dietary attention, exercising the patients, psychological support, helping patients with equipment usage, changing dressing, and positively conducting common courtesy.

Sales Agent/Customer Service: 11/2009-03/2010 PSI Communication Port St- Lucie, Florida

-I professionally answered calls and politely explained different services to interest customer in which plan they are qualified for their kids.

-I enter personal data such as social security numbers, birthdays, addresses, etc using programs such as Microsoft Access and Microsoft Excel.

-I worked well speaking with customers and making sure they receive friendly customer service. Affiliations:

08/2009-present IRSC student support services

09/2007-05/2008 big brothers big sisters mentor program Certificate:

Certified Nursing assistant: license number 218563 exp:12/31/12 CPR, AED and basic first aid for community and workplace (Adult, Child, &infant.) Exp: 04/2016

Languages: Spanish- read and write

Creole/French- read and write