Anthony Lopez

**** ********** ***

Crystal Lake, Illinois 60014

224-***-****

acxzc0@r.postjobfree.com

Summary of Skills

Outstanding customer service with the ability to resolved customer’s complaints

Experience cashier and skilled with optical price scanners

Bilingual, in Spanish and English with translation ability oral and written

Quick learner for office procedures and methods

Honest, friendly, committed to assisting others

Exceptional communication skills, cheerful personality

Friendly - can get along well with others

Knowledgeable in Microsoft Office Word and Excel

Employment:

LLOYD Agencies

Assistant Manager Schaumburg, IL 06/2016 to present

Recruiter

Assist manager

Take inbound calls/ out bound calls

Marketing/ telemarketing

Field visits union members

Verify banking info

Know company products and premiums

Sponcer in members for membership

Volt

Shipping & Receiving Crystal Lake, IL 07/2015 to 01/2016

Order processor for Snap On Repair Center

Product Knowledge of tools

Scan and process over eight to nine hundred tools in our system daily

Worked with UPS and shipping out and receiving products

Title Max of Illinois East Dundee, IL 12/2014 to 06/2015

Customer Service

Take over the phone payments and in store

Field visits (drive to past due customers’ homes to see if everything is ok & have them call the store)

Marketing over 200 flyers or door knockers on a daily base. As well as business to business marketing also invite all our inactive customers back in the store & tell then of our sales & promotions

Inspect all vehicles & give a very accurate appraisal of the vehicle condition.

Register all vehicles in Illinois cyber drive to be placed as lien holders

Take a lot of incoming calls & outgoing calls

Audit titles

Involved in repossessing vehicles and spy/look for vehicles

Educate customers on our good & services. And educate customers on our

Greet every customer with a smile. Made customers felt welcome and handed them water bottles

Clean store such as pull garbage’s, clean bathrooms, vacuum store, mop, and sweep

PLS Financial Solutions of Illinois Elgin, IL 12/2013 to 12/2014

Customer Service Representative:

Assist store manager with duties and assist customer service reps

Shift supervisor

Make store schedule for employees

Resolve customer complaints

I was the acting store manager when the manager was gone for the day

Review and complete application and verify work/personal/and income information. Verified bankruptcy for every customer

Explain contracts to customers and count out cash to customer

Report any fraudulent activity along with non-monetary daily reports and records

Make friendly reminder telephone calls of payment due dates and answer any questions

Count cash up to twenty thousand a day and make sure allotted cashier drawers are accurate and make deposits

Knowledgeable on state, federal, and company lending regulations

Cross sell our goods and services

Accounting and marketing

Corporate America Family Credit Union Elgin, IL 08/2013 to 11/2013

Loan Processor

Operator took incoming calls from all across the United States

Issued loans all across the United States

Process over 11 different types of credit loans

Knowledgeable with different states regulations

Verify work/personal and income information

Pay Day Loan Store -PLS Elgin, IL 06/2011 to 08/2013

Customer Service Representative:

Review and complete application and verify work/personal/and income information. Verified bankruptcy for every customer

Explain contracts to customers

Report any fraudulent activity along with non-monetary daily reports and records

Make friendly reminder telephone calls of payment due dates and answer any questions

Audit files and make sure allotted cashier drawers are accurate and make bank deposits

Knowledgeable on state lending regulations

Clean store, wash windows, take out garbage, and clean bathrooms daily

Past due calls

Education:

Mchenry Community College Mchenry, IL

Medical billing

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