MONICA L. COOK

P.O. Box ***, Schenectady, New York 12301

Cell: 518-***-****

acxywh@r.postjobfree.com

PROFESSIONAL SUMMARY

To continue my career with an organization that will utilize my management, supervisory and business administrative skills to benefit mutual growth and success.

CORE QUALIFICATIONS

MS Office Proficient Call Center Management Experience Detailed and Organized Active Listening Skills

Exceptional Interpersonal Skills Energetic Work Attitude Westlaw and LexisNexis Customer Service Expert

Employment Law Knowledge Office Management

EXPERIENCE

XEROX LITIGATION SERVICES

Albany, New York

Quality Services Engineer 03/2016 to 11/2016

Applied and monitored controls across Document Operations and scrutinized existing processes used by Document Operations Quality Assurance. Investigated and implemented process efficiencies for Quality Assurance pipeline. Liaised with Operational teams to review defects, determined corrective actions and implemented the most efficient processes while mitigating the associated risks.

MANPOWER EMPLOYMENT AGENCY

Albany, New York

Collection Specialist (Contract) 12/2014 to 05/2015 Provided customer service regarding collection issues. Performed other assigned tasks and duties necessary to support the Accounts Receivable Department. Enlisted the efforts of sales and senior management when necessary to accelerate the collection process. KINDLON SHANKS AND ASSOCIATES

Albany, New York

Office Manager/Legal Secretary 09/2013 to 05/2014

Scheduled Court appearances and maintained Court calendar for Attorneys. Prepared and processed legal documents and papers, such as summonses and subpoenas.

Filed legal documents and other necessary paperwork electronically in Federal and State Courts. LEGAL AID SOCIETY OF NORTHEASTERN NEW YORK

Albany, New York

Coordinator of Private Attorney Involvement 06/2012 to 09/2013 Assisted the Director of PAI in active recruitment and training of pro bono Attorneys. Determined client's eligibility for Bankruptcy, Pro Se Divorce and Unemployment clinics. Organized and attended all Pro Se Divorce Clinics each month throughout various counties in New York. MLC JUDGMENT RECOVERY

Niskayuna, New York

Owner/Judgment Recovery Specialist 10/2010 to 10/2016 Procured new judgments to be collected and identified which judgments were protected under the Exempt Income Protection Act.

Drafted, executed and filed necessary legal documents with the Court and County Clerks to legally begin collecting outstanding judgments. Attached liens, levy's, and initiated wage garnishments with the Sheriff's Department to satisfy judgments.

JORDAN LYNN SCHOOL FOR APPEARANCE ENHANCEMENT

Schenectady, New York

Owner/Director/Instructor 04/2003 to 07/2008

Managed the day-to-day operations of the vocational school which included hiring licensed instructors to provide students with the latest techniques in their respective fields. Reviewed, analyzed and checked payroll forms and reports for accuracy and made necessary adjustments. Provided employee orientation as needed.

Administered new hire orientation and I-9 verifications. Participated in student/Instructor mediations and employee grievance process. Experienced with various Labor Laws, including FMLA, ADA, and Worker's Compensation. Completed required NYS applications and forms, e.g., yearly school financials; tracked number of graduates, terminations, and withdrawals.

EDUCATION

BACHELOR OF SCIENCE: BUSINESS AND LEGAL STUDIES 2016 Empire State College, Albany, New York

ASSOCIATE OF SCIENCE: PARALEGAL STUDIES 2013

Maria College, Albany, New York

LICENSES

New York State Notary Public

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