L ISA MARI E LANGLEY

734-***-**** • acxyuw@r.postjobfree.com

PROFESSIONAL EXPERIENCE

MEIJER, Woodhaven, MI 6/2016-Presently

General Merchandise Line Leader – Soft lines, Hard lines, HBC, Electronics/Photo Plans, directs, and supervises entire merchandising team and oversee all merchandising functions with 4 direct reporting team leaders; develops and implements strategies to improve customer service, drives store sales, and increase profitability with P&L responsibilities

CPR Trained

DUFRY-WORLD DUTY FREE GROUP, Detroit, MI 5/2014 – 6/2016 Retail Operations Manager

Lead and oversee operations, merchandising, marketing, training, and retail sales for 13 multi-concept newsstands and specialty retail stores, and managing a team of 50+ employees

Implemented Stock organization, which improved stock merchandising and handling

Trained/Coached staff to better use their customer skills and increase sales MAC COSMETICS Make Up Artist

Provided exceptional customer service, communication, and cosmetic artistry services utilizing MAC branded products to increase sales

Top Seller of Viva Glam products -100% of proceeds go directly to charity

Successfully built relationships with repeat VIP customers and achieved 70% retention rate POLKA DOT COTTAGE, Flat Rock, MI 5/2010 – 7/2011

Owner

Owned and designed a successful boutique; provided personalized services, planned-held classes and events, and oversaw finances, staff, and inventory

NEW YORK & CO., Taylor, MI 2008 - 2014

Seasonal Sales Associate

Provided superior customer service and merchandise recovery, helped improve stock organization, and assisted with visual merchandising, inventory, and special events/floor moves, etc.

Consistently sold 20% over goals

MANHEIM METRO DETROIT, Flat Rock, MI 1992 – 2011

Promotion & Marketing Manager

Lead & oversee entire marketing team of 12+ employees, planned all special events, and solved customer issues effectively and assisted the sales team with customer service building.

Maintained marketing budget and executed cost saving ideas VOLUNTEER EXPERIENCE

SOUTHPOINT COMMUNITY CHURCH, Trenton, MI 2004 – Presently Volunteer

Hospitality/Welcome Center

Christnet - Serving the homeless

GoImpact 360 – Missions meeting physical, mental, and spiritual needs of the community Common Ground Girls – Organize and execute events to spotlight outreach organizations EDUCATION

MONROE COUNTY COMMUNITY COLLEGE, Monroe, MI

AA Business Management, 1991

Client Relationship Building

Team & People Development

Retail Merchandising & Inventory

Marketing & Promotions

Retail Operations Management

Multi-Unit Retail Sales & Strategy

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