C.V.

YOSRA AMDOUNI

Objective:

Ambition is not just a word for me; it is an everyday goal to achieve what is most be done, to go ahead one more step towards success.

Experience:

•10 months working at Sheraton Tunis Hotel & Towers as a SPA ATTENDANT with 2 months training .

My responsibilities and duties:

•Cross trained as a receptionist: answering multi-lined phones, inputting client information into the computer system, processing payments, and providing excellent customer care.

•Assisted guest with towels and robes.

• Provided information regarding locker services and schedules.

•Helped in maintenance, cleanliness, and stocking of spa and fitness center.

•Introduced guests to services available, answered questions and sold treatment packages and products sold by the spa.

•Scheduled reservations, answered calls, registered guests upon arrival and accepted payments.

•Responsible for maintaining an inviting atmosphere, keeping a clean area at all times and making sure to have stock of all supplies.

•Maintains professional relationships with spa clientele.

•training 2 months at hotel sheraton tunis 01/08/2015 since 30/09/2015 and start working at 02/11/2015 since 01/09/2016

Education Qualification:

studing tourism "reception and welcome" at vocational training center Al Fadhael .

Skills:

Language Skills

•Arabic Mother Tongue

•English Good (Reading/Writing/Speaking.

•french Good (Reading/Writing/Speaking

Computer Skills

•Windows Expert

•Microsoft Office Very Good

Activities:

i'm an actress i do theatre 5 years at lyceé pilote des arts l omran since 2012 until 2016

Self-study.

Swimming.

Personal details:

Nationality: Tunisian

Gender: Female

Marital Status: Single

Date of Birth: 22 july 1994

Address1: Tunis

Mobile: +216********

Email: acxyr1@r.postjobfree.com

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