Angelica Hernandez
acxyfq@r.postjobfree.com
Personal Banker
Qualifications Profile
Dynamic, hardworking, and results-driven professional with hands-on experience in banking and financial management; complemented
with expertise in sales and customer service. Recognized for extensive skills in handling customer needs, processing financial
transactions, and generating sales. Equipped with well-defined problem-solving ability, communication, and time management skills.
Relevant Experience
Helm Bank USA Miami, FL
Support Center Representative 2016
Held accountability for various facets of client services including administering client accounts and attending to customer issues
and requests
Prepared and sent emails regarding client accounts information
Closely monitored monthly budget and facilitated money training regularly
Bank of America Miami, FL
Client Service Representative 2013–2016
Took charge of acting as key resource to the community; processing transactions accurately and efficiently in compliance with
established policies and procedures; and closely interfacing with customers
Closely monitored customer centric sales and service
Referred customers to the appropriate members of the team and financial specialist
Earned the #4 positioning in the Southeast Central Miami Market for best balancing performance and least errors
Received commendation for outstanding customer service, communication, and transaction processing experience; as well as for cross-
selling value-added financial services and products by referring customers to internal sales team
Maintained comprehensive knowledge of financial and banking operations
Other Experience
Santa Creative Coral Gables, FL
Store Manager 2013-2014
St. Croix Shop Coral Gables, FL
Store Manager 2010–2014
Loro Piana Coral Gables, FL
Assistant Store Manager 2005–2010
Neiman Marcus Coral Gables, FL
Sales Specialist 2002–2005
Miami International Airport/Duty Free Shop Miami, FL
Assistant Manager 1996–2000
Education
Confidential Miami, FL
Confidential 2002