WILLIAM E. McDOUGALL III

**** ********* **** **** *********, MD 21054

202-***-**** acxyf9@r.postjobfree.com

PROFILE

Customer focused operations manager with diversified experience in retail and warehouse industries.

Comprehensive experience in operations, distribution, inventory and expense control, logistics, and safety. Dependable and self-reliant; work equally well as part of a team or independently. Quick to learn procedures and assimilate new product knowledge. Excellent communication and interpersonal skills and proven ability to achieve, motivate, and supervise.

EXPERIENCE

BREAKTHRU BEVERAGE – DC Washington, DC

Distribution Manager March 2014 - Present

Oversee all aspects of distribution operation for $270M beverage distribution wholesale company.

Ensure all aspects of DOT and PM programs are followed, helping to reduce fleet expense by 16% over the past two years.

Work with union staff of drivers and helpers to make sure all product is delivered on a timely basis and any customer issues are resolved as quickly as possible.

Through the use of Road Net routing system, Green Roads tracking system and driver/helper suggestions have improved route efficiency helping to reduce overtime expense by 80%.

Reduced full cancellations by 45% through working with sales reps and accounts to ensure customer satisfaction.

Reduced worker’s compensation injuries 30% by implementing safety program and ensuring staff is adhering to the program.

Continually work w routing supervisor to make routes as efficient as possible thus reducing fuel usage and expense.

DOPS, Inc. Ft. Washington, MD

Assistant Director of Operations January 2009 – April 2013

Responsible for all operational activities of a $45M beverage distribution wholesale company. Managed maintenance of 100K sf warehouse and 25K sf satellite warehouse. Interviewed, hired, trained, and supervised warehouse/driver staff of 25+. Brought in by owner of company to help solve/resolve and clean up warehouse operations.

By implementing DOT and PM programs helped reduce fleet maintenance by 25% over four years.

Reset warehouse racking system to facilitate ease of storage and pulling of 5000+ SKU’s, resulting in a reduction of extra delivery runs and mispicks by 56% during initial six-month period.

Controlled all direct operating expenses (fleet, supplies, plant/equipment maintenance, HVAC), helping to reduce costs by 25% over four years.

Set up 900+ incoming product shipments yearly to trucking company with best bid resulting in freight expense savings of 35% over four years.

Instituted three shift warehouse operations due to inefficiencies leading to lowered expenses, fewer out of stock issues, increased productivity and higher customer satisfaction.

Reduced shrink by 42% over four years by implementing improved internal controls (receiving, inventory), warehouse organization and loss prevention initiatives.

Only one major warehouse accident during four years due to implementation of safety program.

Set up vendor agreements for equipment services (HVAC, forklift, propane).

TOTAL WINE AND MORE Towson and Laurel, MD

Assistant Store Manager January 2007 – December 2008

Assisted in all sales and operations activities of a $32M beverage retailer, while overseeing customer service, product placement, and inventory control.

Interviewed, hired, trained and supervised retail staff of 50+.

Worked with vendors to maximize inventory, prevent out of stocks, and placement of product.

Trained associates on all standard operating procedures (SOP), security, and safety programs.

Led preparation and take of biannual physical inventory.

SYNERGY INSTALLATIONS SYSTEMS Beltsville, MD

Divisional Manager April 2006 – December 2006

Responsible for all operations and sales programs of a $7M office furniture installation division.

Plant and fleet maintained at OSHA and DOT standards resulting in 25% reduction in expense cost.

Implemented receiving controls resulting in damage/missing product reduction of 45%.

Ensured all associates trained on all company SOP, safety, and security programs.

Minimized direct operating expenses by instituting controls resulting in 15% savings.

Visited all job sites prior to, during, and at completion to ensure customer satisfaction helping to reduce after completion visits by 75%.

Increased sales by 15%.

LOWE’S HOME IMPROVEMENT Bowie, MD

Assistant Store Manager/Sales May 2002 – April 2006

Assisted in all operations and sales programs for a $50M hardware retailer. Directly responsible for installed sales, commercial sales and special order sales programs.

Recruited, interviewed, trained, and supervised all sales specialists.

Achieved sales goals for 16 consecutive months for installed/commercial/special order sales program.

Co-directed biannual physical inventory preparation and take resulting in shrink reduction of 13% during four years.

EDUCATION

University of New Hampshire, NH (1991)

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