ROBERT S. KLEIN **** Chivalry Court, Silver Spring, MD 20902

Email: acxy1l@r.postjobfree.com Tel: 301-***-****

PROFESSIONAL SUMMARY

Dynamic, detail-oriented incentive travel and meeting professional with 15+ years experience in the

development and management of projects up to $500 K, including, but not limited to developing

proposals, negotiating, contracting, budgeting, creating registration websites, facilitating the design of

collateral materials and implementing programs.

Program Management * Training * Administration * Customer Service * Supervision * Events

SELECTED ACCOMPLISMENTS

Maximized profitability of programs and meetings by as much as 10 20% by purchasing

program components smartly, selling program enhancements and managing budget without

compromising quality.

Provided excellent customer service to clients by anticipating needs, proactively providing

reports and responding to client requests in a timely manner.

Consistently constructed creative programs and ideas for successful promotional campaigns.

Managed onsite operations of incentive travel programs and meetings.

PROFESSIONAL EXPERIENCE/ACHIEVEMENTS

Spear One Productions Senior Program Manager 2013 - 2015

(acquired Corporate Incentive Travel)

Managed an average of a half dozen incentive travel and meeting programs per year for

Fortune 500 companies from 40 to 300 attendees. Budgets from $100K to $500K. Customer

feedback has always been exceptional and clients have requested to work with me again in

subsequent years.

Maintained strong working relationships with 4-star and 5-star hoteliers,

destination management companies, party designers, transportation companies, as well as

VIP clientele.

Developed onsite registration websites with IT assistance.

Negotiated supplier contracts resulting in lower rates, improved attrition and cancellation

policies, increased concessions, etc. Negotiations and smart purchasing continued through

life of the program to increase profitability.

Wrote copy for collateral materials for incentive travel programs and meetings and

collaborated with graphic designers to develop effective travel documents.

Handled final accounting for programs by evaluating final bills and sending detailed

accounting to clients, as well as managed plus / minus debriefings of programs. Very talented

in finding ways to realize higher profits than projected.

Corporate Incentive Travel Senior Operations Manager 2007 - 2013

Alexandria, VA / Silver Spring, MD Program Manager 1991 - 2000

Planned and executed inventive and memorable themed food and beverage events at

worldwide, high-end venues (castles, museums, ranches, deserts, etc.), to add to the success

of the overall incentive program or meeting.

Managed group airline blocks, airline reservations and ticketing of airline tickets on

airline CRS system (Sabre).

Supervised 1 direct report who was responsible for writing copy and design of collateral

materials and event website, as well as some airline reservations and ticketing.

Created and developed meeting theme for insurance company group of 500 participants.

Tied in conference theme of fiscal fitness with physical fitness, including motivational

speakers and mini-Olympic competition.

Handled all final billing reconciliations for clients.

MacNair Travel Management Group and Incentive Travel Manager 2000 - 2007

(American Express Travel Company)

Managed a group, incentive travel and meeting planning department for travel agency.

Coordinated individual projects up to $500,000 for Fortune 500 clientele and increased the

repeat business by 25%.

Met goals of very low-budgeted incentive programs through continuous negotiations

with hotel sales managers and catering managers, which enabled me to meet budget.

Spearheaded onsite operations for incentive travel programs and supervised staff.

EDUCATION AND SKILLS

MBA, University of Pittsburgh, Pittsburgh, PA with marketing focus

BA, Michigan State University, East Lansing, MI

Business Administration with major in Travel and Tourism Management

Software: Excel, Word, Workfront, E-Touches and RegOnline (online registration websites)

Airline CRS System: Sabre

Languages: Working knowledge of French and Spanish

Ten year volunteer for major choral organization as Support Section Leader and Front House

Manager for concerts, supervising volunteer staff

Honor: Employee of the Month

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