Kimberly Simmons

Jacksonville, FL *****

acxy1j@r.postjobfree.com - 904-***-****

Authorized to work in the US for any employer

WORK EXPERIENCE

Work From Home Customer Care/Drop Ship Associate

Neiman Marcus - Jacksonville, FL - February 2015 to Present

Contacting Card Issuing Banks for Customer Name and Address Verification.

Utilization of Dialer Software and Other Tools Simultaneously.

Manual Processing of Payment Authorizations.

Customer Service Representative

H&M Consulting - Jacksonville, FL - September 2010 to October 2016

Attracts potential customers by answering product and service questions in a call-center; suggesting

information about other products and services.

Opens customer accounts by recording account information.

Maintains customer records by updating account information.

Resolves product or service problems by clarifying the customer's complaint; determining the cause of the

problem; selecting and explaining the best solution to solve the problem; expediting correction or adjustment;

following up to ensure resolution.

Customer Service Assistant

U-Haul - Jacksonville, FL - February 2005 to August 2010

Greet Customers entering the store to as certain what each customer want or need.

Perform filing, data management, drafting and editing short office memos.

Described product to customers and accurately explained details and care of merchandise.

EDUCATION

High school or equivalent

Ribault Sr.High - Jacksonville, FL

1996

SKILLS

Excellent Communication Skills, Problem Solving Skills, Strong Organizational Skills, Self-starter with a

flexible and multi-task oriented mindset

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