Mrs. Nikki A. Williams

Bloomington, IL *****

Contact Phone Number :309-***-****

Personal Email: acxxx2@r.postjobfree.com

Work Experience

February 2013-November 2016

Bloomington, IL

American Surgical Professionals

2706 McGraw Dr.

Bloomington, IL 61704

James Johnson: 316-***-****

Registration Specialist/Administrative Assistant/Scheduler

Daily tasks:

• Scheduling of medical procedures to be performed by physicians throughout the state of Illinois

• The preparation and entering of patient case information and insurance demographics into the system that are to be sent to various insurers for billing

• Completed the task of handling case discrepancies related to patient personal/insurance information, surgical assistant reports entered incorrectly, scheduling conflicts, etc) to determine why claims were denied. Updated and finalized corrections and resubmitted for billing

• Set workflow priorities and standards

• As a part of the Bloomington Region team, I assisted in establishing, and implementing specific office policies and procedures that were later used in other regional offices

June 2011-February 2013

Bloomington, IL

PNC Bank

406 N. Hershey Rd

Bloomington, IL

Aimee Butcher: 309-***-****

Teller

• Handled daily monetary transactions for personal and commercial business purposes

• Paying out and receiving finances through various monetary instruments

• Account maintenance for various lines (mortgage, line of credit, safety deposit, auto, checking, savings, etc.). Position also entailed minor sales/upgrade referrals

• Followed and maintained regulations set forth by the Federal government

February 2007-June 2011

Bloomington, IL

State Farm Insurance Cos.

3 State Farm PL S (P Building)

Bloomington, IL 61704

Erica Lockett: 309-***-****

Insurance Producer/Broker

• Educated existing and prospective clients on the lines of insurance available to meet their needs

• Provided clients with insurance quotes

• Evaluated underwriting issues and concerns

• Processed account payments

• Processing necessary paperwork for policyholders and future clients.

• Addressed daily client feedback

• I obtained licensing in Property Casualty, Health/Life, Auto & Fire in 12 states, including Hawaii and Alaska

May 2006-February 2007

Normal, lL

Home Depot

795 Veterans Parkway

Normal, IL 61761

309-***-****

Head Cashier/Vault Associate

• Maintaining Home Depot‘s Front End Cashier area while providing excellent customer service. As a head cashier, I approved certain areas of customer transactions such as markdowns (discounts) and/or competitor adjustments. Worked closely with vault associates (money), and provided feedback needed for front-end cashier evaluations.

• Maintained store's safe total balance, as well as individual cashier cash drawer balances.

• Review the store's daily, weekly, and annual finance reports.

• Balanced mid-day cash drawers

• Handled strip change requests

• Maintain markdown reports

• Reconciled time sheets

• Maintained absence reports

July 2005- January 2006

West Bloomington, IL

Cato Fashions

122 W. Market

Bloomington, IL

(No longer existing)

Store Manager

• Scheduling

• Maintaining cashier goals and statistics

• Routine checks, following ISP and register functions, of employee worked hours, personal information, any staff changes in positions, etc.)

• Reviewed the store's financial reports based on hourly, daily, monthly and annual information Setting appropriate sales goals per salesperson, as a team

• Balanced hourly and daily financial information and processed financial records

• Maintained sales floor visuals, took charge of stores floor sets based on corporate office standards

• Maintained store "zoning" properly (loss prevention)

• Processed shipment

• Provided excellent customer service to ensure the customer had the "ultimate shopping experience".

Educational References

Education

Normal Community Highschool (Normal, IL)

(Prerequisites)

Heartland Community College (1994-1996)

(Bachelors of Science in Criminal Justice)

University of Phoenix (2005-2007)

Ashford University (2009-Present)

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