Kimberly D. Ervin

Paralegal in Litigation/Notary/Administrative Assistant management/fraud/bankruptcy/

customer care/ legal analysis

Offering Advanced Skills and Record of Consistent, High-Quality Performance in Bankruptcy and Fraud Legal Analysis, Senior Client Quality Assurance, and Compliance Administration

Over 15 years of legal experience and 12 years of client care. Proven ability to work independently in many aspects of consumer rights and practices, including Debtor and Creditor, Bankruptcy, and Alternative Dispute Resolution. Outstanding communication (written and spoken), drafting and computer skills. High sense of diligence and the ability to effectively multi-task several complex assignments with tight deadlines. Strong critical thinking skills. Proficiency in computer applications (word processing, spreadsheets, and databases). In-depth ability to work with arduous clients in a respectful and courteous manner.

SKILL COMPETENCIES:

Data & Credit Analysis Credit Compliance Client Needs Fulfillment

Chapter 7, 11 & 13 Bankruptcies Legal & Factual Research Case Strategy United States Credit & Criminal Laws Quality Assurance Registered Agent

UCC/ Title Search

RELEVANT POSITION SUMMARY:

SOFTWARE:

Windows 2000/XP/Vista, Microsoft Office Suite, NAPPS, GAPPS, E-Filing, LoyalDog, Pacer, MS Windows Platforms, Westlaw, LexisNexis, PageMaker, Accurint, E-Oscar Credit Reporting, Banko National Public Record, Simplect, Artiva, Centricity, Verinet, Gateway and DocStar, LenStar and VendorScape

EDUCATION:

Bachelor’s of Science; Criminal Justice – Mississippi Valley State University

PROFESSIONAL EXPERIENCE

MLQ ATTORNEY SERVICES – Atlanta, GA

Litigation Paralegal/Notary/Registered Agent (2011-Present) drafting correspondence and legal documents, e-filing, entering attorney time, proofing and editing documents, Calendaring, and providing general administrative support as assigned, title searching,swearing in Process Servers as well as notarizing signed affidavits upon filing or e-filing with the courts. In addition, works to ensure our customers receive the very highest levels of service and responsiveness.

Key Contributions & Accomplishments:

Administrative/Client Support & Satisfaction – Contributed with all aspect of companies daily functions. Able to backup and correctly complete work performances when needed. Being knowledgeable of all associates function, conducting excellent problem solver bringing experience, technical knowledge, and a commitment to get things done as promised to each project. (GoToPerson) Also incredibly familiar with local and out-of-state service requirements and court appointments of servers

PAYMENTSMD, MEDICAL BILLING - Atlanta, GA

Dispute Analyst/Bankruptcy Paralegal (2009-2011)

Develop and execute policies and procedures that will decrease the number of high level complaints (e.g. BBB, Attorney General, HIPPA, etc.) by addressing /resolving patient complaints before it is escalated. Evaluate and notate Bankruptcy documents in which is in discharged status. In addition, code documentation according to status. Account Receivable as well as medical billing experience.

Key Contributions & Accomplishments:

Patient Support & Satisfaction – Achieved high level of customer satisfaction through patient, methodical approach to problem resolution, with majority of client investigations built within company’s one day requirement. Turned around tense situations with irate patients into positive outcomes. Utilized high level complaints in accordance to BBB, Attorney General and HIPAA

LAW OFFICES OF GERALD E. MOORE & ASSOCIATES, P.C, - Marietta, GA

Attorney Relationship Manager (2008-2009)

Authority reserved that includes exercising direct and independent decision and judgment for the assigned duties and responsibilities in accordance with established policies and procedures. Management of accounts indentified for collections through litigation. Established departmental goals. Conveying of information to attorneys within the attorney network. Conducting performance and compliance audits. Management of 7 third party law firms.

Key Contributions & Accomplishments:

Associate Support & Satisfaction – Coordinates with the President, Executive Director of Litigation Services, Director of Operation, managers and associates to complete assigned functions in a timely manner.

Management – Responsible for implementing and overseeing third party law firms by establishing, executing and maintaining a cost effective collection litigation workflow.

STEWART & ASSOCIATES P.C. CREDIGY RECEIVABLES INCORPORATED – Suwanee, GA

Compliance Analyst/Bankruptcy Paralegal (2003-2008)

Interview clients and experts to gather information for financial analysis. Gather and interpret fiscal records and reports and provide written evaluation for attorneys. Research issues and cases and report findings to attorneys. Prepare content specific case files for attorneys reflecting supporting forms, documentation, and United States federal governing laws to use during client presentations. Made effective critical decisions to determine case outcome

Key Contributions & Accomplishments:

Customer Support & Satisfaction – Achieved high level of customer satisfaction through patient, methodical approach to problem resolution, with majority of client investigations built within company’s one day requirement. Turned around tense situations with irate customers into positive outcomes. Interviewed experts, reviewed documentation and completed legal research for three $2M-$30M product class action cases.

Credit Compliance & Fraud Strategy – Responsible for implementing currently used company fraud tactics and policy. Liaison between attorneys, clients, national credit reporting agencies, and government agencies.

.

Contact this candidate