Janice Lundblad

*** ****** ****

Henderson, NV **002

702-***-****

acxxjx@r.postjobfree.com

OBJECTIVE: A position as a Customer Service Representative

EXPERIENCE:

February 2011 to Present:

Credit Acceptance Corporation Henderson, NV

Senior Customer Service Representative

Coaching one on one during inbound calls

Escalated calls on the Sup Line resolving issues

Lead Team Meetings

Training

March 2009 to February 2011

Client Development Services Henderson, NV

Program Specialist

Outbound sales calls

Inbound calls resolving issues

Phone training

December 2005 to March 2009

Psychological Services Incorporated Las Vegas, NV

Customer Service Lead

Training and assisting during inbound calls

Monitoring and scoring calls

Scheduling appointments via telephone

Diffusing irate customers

Daily and monthly reports

Relevant Accomplishments

Top 2% in sales

Top 5% in book sales

Maintain 100% quality score for 11 straight months

Maintain at least 95% utilization and adherence month over month

Received CSR and Employee of the Month Awards

Received 13 awards for safety and production suggestions

Earned top agent on the floor

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