CHANG-CHI LIU

Richmond, BC V*X *W*

Phone: 925-***-****

Email: acxx07@r.postjobfree.com

LinkedIn Profile: http://www.linkedin.com/in/changliu

EDUCATION

Master of Business Administration (MBA) May 1990

Wilmington College (Delaware) GPA 3.90

Master of Science in Information Science May 1988

University of Florida (Pensacola) GPA 3.91

SKILLS

Full Life Cycle IT Web Application Development.

Accomplished IT Project Management.

Excellent interpersonal skill and extreme customer focus.

Result oriented management style

Accomplishments

Manage and migrate Enterprise Business functions to SaaS Solutions

To Work with each business functions to migrate their business process to SaaS solutions such as Salesforce for sales operations and customer technical support, Netsuite for company ERP, Openair for expense management and professional service project management, Workday and iCIMS for human resource basic functions and recruiting, Cornerstone cloud for training, Jira and Confluence for internal software development task and bug tracking and document management, and company web site to the hosted cloud provider.

Cisco Data Center Migration Project

To migrate all 100+ IT applications (Web, Mobile, and any other devices) from old San Jose Data Center to Texas data center. The project last about 2 years and I am the master project manager to lead the effort. I have to manage all infrastructure elements in the project, including but not limit to the followings:

Create and manage Global production support organization

To create brand new global production support organization. This project needs to change the current support model and create new business processes and metric to measure the efficiency of the new organization. Project was executed with great client satisfaction and cost saving of 10 millions dollar.

Manage Cisco marketing portfolio (100+ applications) for 8+ Years.

Create the integrated system to present integrated information to Cisco sales team to increase sales conversion rate. In this role I need to form and communicate this brand new program to company executives to secure funding and report progress through out. During this process we created the first warehouse system, BI reporting system that Cisco is still using it today.

JOB HISTORY

IT Manager Business Solutions and DevOps Environment Jul 2013 – Now

Navis LLC Oakland CA

Manage Enterprise business solutions portfolio and DevOps Environment.

Manage enterprise business SaaS and hosted solutions including Salesforce.com, Netsuite, Workday, Openair, adaptive planning, Jira, Confluence, and many legacy tools.

System Administrator for Salesforce, Openair, Netsuite, Jira, Confluence, Cornerstone, WebEx, Workday, FTP, and more.

Manage 3 major data centers and several remote smaller satellite offices.

Manage the layer 2/3 network including data, phone, and communication.

Manage all vendor contracts and negotiation.

Create IT vision and change current process and personnel to reach the vision.

CEO/CTO Sep 2011 – Apr 2013

App Artist Software Inc. Santa Clara CA

Manage entire technology portfolio for the company.

Create IT Data Center for all IT operations

Manage company technology/IT strategy and implementation

Recruit, Lead and Manage all technology staff (20+) for mobile application

Provide company technology directions and roadmap

Participate Sales conversation and provide technology assistance when necessary

P/L responsibility.

IT Sr. Manager May 2000 – July 2011

Cisco System Inc San Jose CA

Manage Sales and Marketing applications portfolio/CRM with following technical portfolio

Manage 50+ marketing web applications mostly with Java, Java Script, Perl, HTML, Unix, Oracle

600 TB data warehouse in oracle, Informatica, Unix Script

Web traffic analysis via Terabyte database.

Establish and manage global IT 6x24 support organization

CRM Siebel Call Center Module

Siebel Marketing Resource Management Module

Global outsource contract negotiation and implementation

Manage global vendor performance

Create and manage Cisco first online discussion community

Senior Manager of IT and Operations Sep 1990 - May 2000

MCI WorldCom Arlington VA

Web Portal, B2B ecommerce Application

Manage company business web site and all contents

Create internet applications to replace multiple traditional commerce applications

Create and maintain corporate GUI standard and templates.

Java, Perl, Python script, HTML, Oracle, Unix, Broadvision, Web traffic analysis, Web architecture

Manage IT organization support finance operations for consumer business.

Project Management and Client Engagement

Visual Basic, SQL Server, Access, SAS, Crystal Web Report Server

C, C++, Window, Mainframe (JCL, SPUFI, QMF)

Manage IT organization support Human Resource operations

HR Vendors (Payroll, Health Benefit, and etc) negotiation and integration

Manage HR help desk and case resolution

Recruit and Manage 10 IT support staff

PeopleSoft, PeopleCode, Visual Basic, SQL Server, Access, Crystal Report.

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