Brandon K. Coach acxwhd@r.postjobfree.com

*** ******* ***** **********, ** 36117 Mobile: 334-***-****/ 334-***-****

EDUCATION:

United States Army Signal School

Cable Systems Installer - Maintainer

Graduated: November 2008

PROFESSIONAL PROFILE:

A creative and ambitious individual seeking an opportunity in which I can utilize my knowledge to improve my future employer’s company. I am able to communicate effectively with others as an integral team member with limited supervision.

CLEARANCE:

Secret Security Clearance

December 2011

National Agency Check, Local Agency Check & Credit

SKILLS:

Windows Operating Systems

Windows Server Maintenance/Backup Procedures

MS Office (Word, Excel, Outlook, PowerPoint)

Internet Explorer, Chrome, & Mozilla browsers

BMC Remedy 7.1 Ticket Manager

NetIQ/Active Directory Administration

Technical Support/Help Desk

Air Force/ Army Network Operations

Irmnet, WebRMS Accounts

NIPRnet & SIPRnet systems

Windows Server Update Services

Fire Optic Cabling

Local Area Networks/Wide Area Networks

Windows Remote Administration & Assistance

Access Control methods

Encryption Standards

Windows Migration

Enterprise Vault/Microsoft Exchange Servers

Red Hat Enterprise Linux

ACASE

Nagios Support Software

Windows Server 2003 20012R2

EXPERIENCE:

Leidos - Montgomery, AL

July 2016-Present

Maintain and administer applications, operating systems, and hardware related to Microsoft Windows Workstations and Servers.

Manage and administer all aspects of user account management including: approving/creating user accounts, group and privilege management.

Maintain system readiness through the Implementation, and management of MTO’s, TCNOs, and other related DoD directives on all related systems.

Remotely administer 300+ Windows servers and respond to service outages to ensure uninterrupted access to critical systems to ensure mission compliance.

Monitor event logs for potential remediation issues.

Remediate vulnerabilities on workstations and servers provided via ACAS scans

Applications/systems used are Windows Server Update Services, Activu, System Center Configuration Manager, Active Directory, Cluster Server Administrator, DNS, DHCP, Vulnerability Management System, Vsphere, Nagios and Solarwinds

Proficient in use of Remedy 6.3, 7.1 and 7.6

(Montgomery IT Support)

Beacon Hill Staffing, Co. - Montgomery, AL

October 2014-March 2016)

Rotate server tapes daily to ensure data is backed up and protected in the event of intrusion or natural disaster

Ensure user’s data is backed up prior to performing Windows migration

Create and maintain images for over 160 workstations in the plant

Create weekly reports to reflect performance and revenue trends

Map user’s network drives and printers

Configure ports to setup network printers in user’s office locations

Manage user profiles and access file permissions

Resolve hardware and connectivity issues

Advanced Level II Help Desk Technician

Abacus Solutions, Inc.

Maxwell Air Force Base-Gunter Annex - Montgomery, AL

August 2011 – 2015

Identify, diagnose, and analyze problems utilizing historical database records

Configure, install, upgrade hardware and software for Air Force Network (AFNET) workstations and laptops

Provide Client Support Administrator (CSA) and Network Computer Center (NCC) support to Air Force Personnel

Manage user profiles and access file permissions

Resolve hardware and connectivity issues

Implement Remote Desktop Administration boot to user’s workstations to resolve hardware, software, virtual private network (VPN) issues

Document and track incidents using Remedy 7.1 ticketing application

Provide training to evaluate and improve troubleshooting skills of staff members

Update customer accounts in accordance to the Standard Operating Procedures (SOP)

Signal Company (MOS 25L)

United States Army

September 2008 – October 2010

Provide inspection, technical guidance, monitor daily implementation of large base-wide voice infrastructure network

Performed unit-level maintenance on all cable/wire communications systems, communication security (COMSEC) devices, and associated equipment to include Digital Group Multiplexers (DGM), Remote Multiplexing Combiners (RMC), repeaters, restorers, voltage protection devices, test stations, and intermediate distribution frames

Managed and executed Preventive Maintenance Checks and Services (PMCS) on assigned vehicles and power generators to enhance the efficiency of operations in hostile war zones

Deployed tests on cable communication systems to ensure stable connections in circuit, system quality, and avoid the risk of line faults or outages

Manually layered the construction of tactical cable and wire lines to clear right of way

Demonstrated excellent performance in storing, issuing, installing, and maintaining inventory of supplies and equipment

Auto Mechanic Technician

Sam’s Club - Montgomery, AL

September 2008 – August 2008

Promoted customer sales by greeting customers upon entering and exiting the department

Ensured regular sales by providing quality work which provided opportunities for trusting relationships between employees and customers

Provided training to new associates to improve the overall efficiency and productivity of the department

Performed regular diagnostic testing to ensure efficiency in automobiles after completion of maintenance

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