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Customer Service Air Force

Location:
Lebanon, IL, 62254
Salary:
13.00
Posted:
December 14, 2016

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Resume:

Ernest Martinelli III

***** ****** ******* *****

Lebanon, IL. 62254

724-***-****; acxwbn@r.postjobfree.com

https://www.linkedin.com/in/ecubed

Security Clearance - Secret

SUMMARY

Stellar 30 year career in the US Air Force providing customer service

Warehousing control specialist, process improvement

Joint inspector, Joint Inspector Instructor

Air Force Instructor for cargo preparation and hazardous cargo certifiers

Materials handling equipment operator; four thru ten ton forklift qualified

Hazardous cargo preparer for air, rail, and sea transportation

EXPERIENCE

Phoenix Management Inc.; Westover ARB, Chicopee, Ma

Traffic Management, Combat Readiness Specialist; Feb 2015 Mar 16

Attention to detail, listens well, critical part of the communication skill set for customer service

Initiated bill of lading and funding for all over the road cargo transportation movements.

Trained personnel on cycle counting, explaining the financial impact on the bottom line

Developed and instructed hazardous cargo preparation course with student 99% pass rate

Directed and coordinated the daily operation of packing & crating and movement of cargo

Provided leadership in the administration and operations of cargo movement operating system

Shipping and receiving specialist concentrating on the detail of cargo movement paperwork

Reviewed operational requirements ensuring company and Air Force policies in compliance

Eliminated reoccurring problems by reviewing management reports and tracking trends

Validated cargo pallets and assets valued at $767K are incompliance with DoD regulations

Provided packing and crating functions for hazardous cargo for air and ground shipment

Determine travel eligibility and counseled passengers on military travel processes

Accounted for all transportation files & date record management for end of month reporting

Assembled loads from stock using purchase orders and prepared cargo prior to truck arrival

Cargo preparer, boxing, shrink wrapping, loading and unloading truck experience

DynCorp; Country of Oman, Masirah Island

Traffic Management Supervisor; Aug 14 Feb 15

Led and developed three foreign nationals in traffic management cargo procedures

Supervised and scheduled work priorities based on Traffic Management workload

Staff and scheduling of personnel and duties to accomplish the

Manually received, processed, and manifested cargo for air land operations 100% error free

Personally processed 250 cargo applications, attention to detail resulting in 100% pickups

Supervised the inbound processing of materials, stock return to the Air Force supply system

Mentored personnel in workload, DoD, company policies concerning cargo movement

Inventoried and inspect all incoming freight for damage prior to acceptance

Initiated and completed Transportation Discrepancy Report on shipments as required

Prepared, accepted, inspected, and processed documents and cargo offered for transportation

Achieved Zero write ups by Air Force inspection team during 2 team visits

Wood packaging material manager ensuring 100% pest free international shipment

Proficient cycle counting, independently anticipating stock needs and inventory control

Implemented warehousing management strategies for safety and improved workflow

C Harper Auto Group

Ernest Martinelli III

10927 Upland Terrace Drive

Lebanon, IL. 62254

724-***-****; acxwbn@r.postjobfree.com

https://www.linkedin.com/in/ecubed

Driver; Mar 13 Dec 13

Ensure all incoming vehicles are expedited to the staging area

Interpersonally skilled for coordination between customers need and technicians

Assist service technicians in staging and moving vehicles in and out of vehicles

Provide excellent customer service, shuttle service for customers

Provide inter dealership exchange of vehicles

Punctual route planner and driving specialist, problem solver for timely deliveries

Supported office staff by providing lead file clerk duties

US Air Force

Air Transportation; Sep 82 Apr 13

Coordinate with functional mangers to deploy personnel and equipment worldwide

Shift leader, 15 personnel supervised and guided in Air Force mission, values, and teamwork

Oversee the staffing and scheduling of all deploying personal and support equipment

Developed TPFDD data to move personnel, equipment to critical forward locations

Knowledgeable in DOD4500.9, DOD4515.13R, AFJMAN24-204, and AMC publications.

Experienced in all aspects of Aerial Port operations cargo preparation, passenger services

Maintained and resolve transportation documentation for billing and end of month analysis.

Certified hazardous cargo IAW, IATA, ICAO, and 49CFR Parts 100-177, to 100% accuracy

Air Terminal operator coordinated passenger services, ramp services for aircraft loading

Experienced with foreign clearance guide and hazardous deviations and clearances

Directed world-wide deployments for multiple Air Force bases operational 99% accuracy.

Verifies pallet and non-palletized cargo preparation for air transportation eligibility.

Expedites Air Cargo through the use of the military air transportation priority system

Qualified on Air Force flight line cargo and passenger ground handling equipment

Experienced in movement of over the road cargo via common carriers, UPS, FedEx.

Deployed in support of Operation Iraqi Freedom, supervised loading of military aircraft

Civil Air Patrol Volunteer organization

Professional Development Officer; Sep 82 present

Mentor personnel on written communication and interpersonal skills.

Leading Illinois Wing in character development classes and squadron leadership

EDUCATION

McKendree University; Lebanon, IL

BBA in Business with Minor in Finance; Graduation expected 2017

Community College of the Air Force; Maxwell AFB, Montgomery, IL

AAS Transportation; 2013

PROFESSIONAL ORGANIZATIONS

National Defense Transportation Association - Life member

Airlift Tanker Association Life member

TECHNOLOGY SKILLS

Global air transportation execution system, Cargo Movement operating System, Single mobility

system, Integrated computerized deployment system, Joint operation planning and execution

system, Microsoft Office: Microsoft Word, Excel, Microsoft Outlook, and PowerPoint



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