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Customer Service Human Resource

Location:
Phoenix, AZ, 85012
Salary:
65,000/yr
Posted:
December 16, 2016

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Resume:

Hope Manzano, PHR

***** * ****** ** ****: 775-***-****

Goodyear, AZ 85338 Email: acxw9i@r.postjobfree.com

Linked In: https://www.linkedin.com/in/hopemanzano

Human Resource Professional and Team Builder

A top performing Human Resource driven individual with a strong record of achievement within the HR sector: My entrepreneurial spirit and relationship building skills have allowed me to achieve career growth and a special talent for transitioning strategy into action and achievement within the multicultural community. I’m looking to utilize my background in Human Resources and talent acquisition with a respected organization that rewards hard work and innovation.

Areas Of Expertise

Bilingual: Spanish/English

Crisis Management

Flexibility

Employee Relations

Strategic Planning / Analysis

Public Speaking

Learning Assessments

Leadership/ Team Building

Event Management

Meeting Management

Problem Resolution

Time Management

Key Skills Assessment

Strategic Performance – Develop and implement strategic and tactical development strategies to guide Personnel. Consistently apply a practical and consultative approach to problem solving.

Team Leadership – Proven ability to identify the strengths of others and leverage untapped potential to maximize personnel and business opportunities. Committed to building champion teams through the exchange of knowledge, experience, and goal sharing to optimize people development initiatives.

Innovative Problem Solver – Excellent understanding of organizational effectiveness, change management, as well as facilitation and other coaching/motivating methods.

Professional Experience

Adreima, Phoenix AZ, September 2013- Present

Corporate Recruiter/Practicing HRBP July 2014-Present.

Addressing and resolving employee relations concerns and issues.

Assisted in employee development planning, counseling, coaching, and separation.

Responsible for carrying out company policies and Human Resource-related procedures and interpretation of same.

Assist in the coordination of the company Orientation Programs.

Responsible for the full life cycle recruiting process.

Work closely with hiring Managers to understand staffing needs, trends, and establish new strategies.

Lead the creation of a recruiting and interviewing plan for assigned open positions.

Research and recommend new sources for active and passive candidate recruiting.

Build networks to find qualified passive candidates.

Assisted in the administration and maintenance of the HRIS.

Assists in the maintenance of a comprehensive set of procedures and tools (e.g., HR database) for the HR department.

Assist the HR Team with project work, and other HR duties as assigned.

Patient Access Manager September 2013- July 2014

Efficiently manage a team of ten across two states.

Responsible for the team’s time management, productivity monitoring, and continual on the job training.

Responsible for team development, corrective actions, coaching, hiring, and terminating team members.

Working manager, screened patients, linking them to eligible programs, and continued in follow through to approval.

Implemented all responsibilities in a client centered mindset, always mindful of representing Adreima in excellence.

Hope Manzano – Page 2

Professional Experience – Continued

Autistic Comprehensive Educational Services (ACES), San Diego, CA

August 2011-February 2012

Behavior Interventionist

Implemented cognitive behavior therapy methods with autistic children to improve communication through programs specific to each individual child according to his/her current abilities

Worked one on one with client to extinguish or remold negative, harmful, or undesirable behavior.

Worked closely with parents and guardians of clients to demonstrate appropriate responses and effective ways to promote continues improvement in an everyday setting.

Recording frequent and specific data on progress throughout each session.

Joe Crowley Student Union (JCSU), University of Nevada, Reno

August 2008 – December 2010

Scheduling Assistant

Interacted with Students, Faculty and the community via phone, email, and in person to schedule event spaces in the JCSU

Worked With Meeting Matrix and Event Management System (EMS) programs to input Data into the computer.

Provided excellent customer service, troubleshooting, solving conflicts, and flexibility.

Education & Certificates

PHR Certification received Dec. 2015

HRCI Prep Class, Jack Milligan, Completion Dec. 1st 2015, 4 CEU’s

Bachelor of Science, Cum Laude, Health Ecology, Spanish Minor, The University of Nevada-Reno

Reno, NV, 2010

Associates of Arts, Cum Laude, Western Nevada College

Carson City, NV 2008

Skills

Languages: Bilingual- English: Native, Spanish: Fluent

Systems: UltiPro ~ Windows 7 ~ XP ~ Mac OSX ~ SMS ~ EPIC~ Applicant Stack

Software: MS Office 2010 & 2007 Suite, EMS (Event Meeting Management)

Honors and Volunteerism

Associated Students of Western Nevada President, Reno, NV May 2006-May 2008

Phi Theta Kappa, Member, April 2007 – Present

Golden Key International Honors Society, Member November 2010 – Present

Vice President for Outreach and Events, Phi Theta Kappa, January 2007- 2008

Manzanita Casa, Orphanage for Neglected and Abused Children

Baja California, Mexico, June 2004- December 2006 and all summer and winter breaks

English/Spanish translator, International Discipleship Training (IDT),

Baja California, Mexico, 2000-2011



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