Hope Manzano, PHR
***** * ****** ** ****: 775-***-****
Goodyear, AZ 85338 Email: acxw9i@r.postjobfree.com
Linked In: https://www.linkedin.com/in/hopemanzano
Human Resource Professional and Team Builder
A top performing Human Resource driven individual with a strong record of achievement within the HR sector: My entrepreneurial spirit and relationship building skills have allowed me to achieve career growth and a special talent for transitioning strategy into action and achievement within the multicultural community. I’m looking to utilize my background in Human Resources and talent acquisition with a respected organization that rewards hard work and innovation.
Areas Of Expertise
Bilingual: Spanish/English
Crisis Management
Flexibility
Employee Relations
Strategic Planning / Analysis
Public Speaking
Learning Assessments
Leadership/ Team Building
Event Management
Meeting Management
Problem Resolution
Time Management
Key Skills Assessment
Strategic Performance – Develop and implement strategic and tactical development strategies to guide Personnel. Consistently apply a practical and consultative approach to problem solving.
Team Leadership – Proven ability to identify the strengths of others and leverage untapped potential to maximize personnel and business opportunities. Committed to building champion teams through the exchange of knowledge, experience, and goal sharing to optimize people development initiatives.
Innovative Problem Solver – Excellent understanding of organizational effectiveness, change management, as well as facilitation and other coaching/motivating methods.
Professional Experience
Adreima, Phoenix AZ, September 2013- Present
Corporate Recruiter/Practicing HRBP July 2014-Present.
Addressing and resolving employee relations concerns and issues.
Assisted in employee development planning, counseling, coaching, and separation.
Responsible for carrying out company policies and Human Resource-related procedures and interpretation of same.
Assist in the coordination of the company Orientation Programs.
Responsible for the full life cycle recruiting process.
Work closely with hiring Managers to understand staffing needs, trends, and establish new strategies.
Lead the creation of a recruiting and interviewing plan for assigned open positions.
Research and recommend new sources for active and passive candidate recruiting.
Build networks to find qualified passive candidates.
Assisted in the administration and maintenance of the HRIS.
Assists in the maintenance of a comprehensive set of procedures and tools (e.g., HR database) for the HR department.
Assist the HR Team with project work, and other HR duties as assigned.
Patient Access Manager September 2013- July 2014
Efficiently manage a team of ten across two states.
Responsible for the team’s time management, productivity monitoring, and continual on the job training.
Responsible for team development, corrective actions, coaching, hiring, and terminating team members.
Working manager, screened patients, linking them to eligible programs, and continued in follow through to approval.
Implemented all responsibilities in a client centered mindset, always mindful of representing Adreima in excellence.
Hope Manzano – Page 2
Professional Experience – Continued
Autistic Comprehensive Educational Services (ACES), San Diego, CA
August 2011-February 2012
Behavior Interventionist
Implemented cognitive behavior therapy methods with autistic children to improve communication through programs specific to each individual child according to his/her current abilities
Worked one on one with client to extinguish or remold negative, harmful, or undesirable behavior.
Worked closely with parents and guardians of clients to demonstrate appropriate responses and effective ways to promote continues improvement in an everyday setting.
Recording frequent and specific data on progress throughout each session.
Joe Crowley Student Union (JCSU), University of Nevada, Reno
August 2008 – December 2010
Scheduling Assistant
Interacted with Students, Faculty and the community via phone, email, and in person to schedule event spaces in the JCSU
Worked With Meeting Matrix and Event Management System (EMS) programs to input Data into the computer.
Provided excellent customer service, troubleshooting, solving conflicts, and flexibility.
Education & Certificates
PHR Certification received Dec. 2015
HRCI Prep Class, Jack Milligan, Completion Dec. 1st 2015, 4 CEU’s
Bachelor of Science, Cum Laude, Health Ecology, Spanish Minor, The University of Nevada-Reno
Reno, NV, 2010
Associates of Arts, Cum Laude, Western Nevada College
Carson City, NV 2008
Skills
Languages: Bilingual- English: Native, Spanish: Fluent
Systems: UltiPro ~ Windows 7 ~ XP ~ Mac OSX ~ SMS ~ EPIC~ Applicant Stack
Software: MS Office 2010 & 2007 Suite, EMS (Event Meeting Management)
Honors and Volunteerism
Associated Students of Western Nevada President, Reno, NV May 2006-May 2008
Phi Theta Kappa, Member, April 2007 – Present
Golden Key International Honors Society, Member November 2010 – Present
Vice President for Outreach and Events, Phi Theta Kappa, January 2007- 2008
Manzanita Casa, Orphanage for Neglected and Abused Children
Baja California, Mexico, June 2004- December 2006 and all summer and winter breaks
English/Spanish translator, International Discipleship Training (IDT),
Baja California, Mexico, 2000-2011