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Customer Service Manager

Location:
United States
Salary:
45,000.00
Posted:
December 16, 2016

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Resume:

Keith Edwards Jr

334-***-****

acxw6o@r.postjobfree.com

PROFILE

* HR experience in manufacturing

*Self-motivated, confident and poised in interactions with individuals at all levels

*Detail orientated, able to multi-task effectively

*Excellent communications skills both written and oral

*Proficient with Word and Excel

EXPERIENCE

Human Resources Specialist, Hantal Alabama Corporation, Montgomery, AL (Aug 2014-present)

Recruit, interview, and hire qualified candidates to fill manufacturing positions: Machine Operators, Material Handlers, and Warehouse Associates

Work closely with temporary agencies to fill temporary positions

Schedule applicants for pre-employment drug/physical test

Provide new employee orientation to all hourly employees and training on policies, procedures and time entry system

Responsible for administering and monitoring personnel files, pay and allowances, and performance reviews, unemployment benefits

Maintain and update employee handbooks/policy and procedures/training manuals

Serve as point of contact regarding unemployment claims and tracking

Serve as Plan Administrator for company’s BCBS Insurance

Work with health insurance representatives; enrolled, terminated and reconciled any coverage problems

Monitor and forward all hourly timekeeping to accounting

Handle payroll issues; merit increases, garnishments

Assist Safety Manager with worker’s compensation claims

Completed and reported the following reports to HR Manager:

Monthly Personnel Report

Monthly Attendance Report

Employee Count Report

On a daily basis address employee issues as needed

Compile statistical information to assist Senior Manager of Human Resources with quarterly/annual reports

Data Integrity Specialist, Hancock Bank, Montgomery, AL (Oct 2013-Aug 2014)

Process and file paper work(daily)

Enter data entry on company software and Microsoft Excel.

Update customer personal/bank information.

Customer Service Rep, Alabama Power, Auburn, AL (Jan 2013-Oct 2013)

Set up payment collection arrangements for customers.

Establish service for new customers.

Print and file daily/weekly reports.

Vault Teller/Financial Service Specialists, Regions Bank, Montgomery, AL (Feb ’08- Dec’12)

Handle cash transactions (deposits, cash checks, make payments, etc.)

Offer company products to customers (savings/checking accounts, loans, identity protection, etc.)

Solve any confusion/complaints that customers may have.

Assist other tellers with any problem(s) that may occur.

Train/Supervise new teller(s).

Education: Bachelor of Science in Business Management

Auburn University Montgomery, AL, 2011



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