Jessica Linares

Phone 661-***-****

***** ******* ****** ****

#EE305 Mulkiteo, WA 98275

Email: acxw5t@r.postjobfree.com

SUMMARY OF QUALIFICATIONS

I have ten years experience working in a high Volume Call Center, fourteen year plus Customer Service. I am capable of working well under pressure and with short notice, always open to new ways and ideas to help improve my work and work environment. I have strong analytical skills with the ability to research analyze and link complex pieces of information as demonstrated, also have exceptional prioritization and observation skills gained through extensive experience in administrative positions. I am familiar with computer programs such as word, excel, outlook, and power point. I speak, read and write both Spanish and English fluently. EDUCATION

Four Semesters in Antelope Valley College

Lancaster, California

Relevant Education Courses include: Micro economics, Macro economics, Business 101, Business math.

Littlerock High School Graduate, Class of 2004

Littlerock, California

Relevant education courses include: Biology, Mathematics, Physical Science, English, ROP Work Experience.

WORK EXPERIENCE

September 2016 – Current SMB Management Services Boeing Facility - Everett, WA Maintenance Technician

-Clean building floors by sweeping, mopping, scrubbing, or vacuuming them.

-Gather and empty trash.

-Service, clean, and supply restrooms

-Clean windows, glass partitions, and mirrors, using soapy water or other cleaners, sponges, and squeegees.

-Dust furniture, walls, machines, and equipment.

-Follow procedures for the use of chemical cleaners and power equipment, in order to prevent damage to floors and fixtures

-Requisition supplies and equipment needed for cleaning and maintenance duties.

-Set up, arrange, and remove decorations, tables, chairs, ladders, and scaffolding to prepare facilities for events such as banquets and meetings.

2014 – 2016 Bugaboo Inc. - Manhattan Beach, CA

Customer Service/Stroller Product Specialist

-Utilizing product knowledge, problem solving, exceed customer’s expectations

-Live Phone Troubleshoot, provide correct solutions to customers (know how to troubleshoot) and identify replacement components

-Answer customer inquiries via email and phone

-Process warranty claims

-Register and report relevant information (customer data, product issue, etc.)

-Maintain customer relations

-Communicate with other relevant departments

2008 – 2014 Glow.com - El Segundo, CA

Customer Service Team Lead (Call Center)

–Supervise 20+ Reps

-Review Account that require Supervisor attention

-Supervisor Calls/Callbacks

-Handling Customer Complaints

-Monitoring Attendance

-Agent Training and Quality Assurance

- Data Entry

Sensa weight loss - Customer Service/Retention Rep (Call Center)

-Product Knowledge

-Sales

-Updating Customers Accounts

-Cross Sales/Pitch Offers

-45 Words per minute

-80+ inbound calls Daily

-Data Entry

-Ability to multitask

-Good communication skills (written & verbal).

-Proper phone etiquette

2005 - 2008 Shell Gas and Oil, Acton California

- Cashier/Assistant Manager

- Customer Service,

- Accounting, balancing shift reports, money handling

- Janitorial Duties

- Monthly Inventory

2005 - 2004 Subway Sandwich, Acton California

- Cashier

- Sandwich Artist

- Inventory

Summer of 2002 Copeland’s Sportswear and Sporting Goods

- Cashier

-Stocker

-Packaging

-Sales and Customer Service

Any Additional information will be given upon request.

Contact this candidate