Bob Wall

Address:***** ********* **

Stilwell, KS 66085-8809

Phone: 913-***-**** (home)

Phone: 816-***-**** (mobile)

E-mail: acxw2d@r.postjobfree.com

Skills Summary and Objectives

Solid career with IBM Corporation as a Certified Project Manager. Experienced with:

creating management plans and implementing technology projects

establishing financial management and reporting systems

directing small to large project teams

conducting training

creating quality control and client satisfaction metrics

Loyal and strong team player with desire to leverage skills and experience with a team to improve the lives of

others and achieve business objectives

Professional Experience

Program Manager

Partnered with a national pharmaceutical client to deliver new product deployments for 9 years

Responsible for administration of budgets and staffing to support mobilebased technology for 4,500

mobilebased field sales reps across the United States and Puerto Rico

Highlight was responsible for $19M project which required a project staff of over 50 people for a

custom built integration center. Successfully created the processes to accelerate deployments from 18

to 9 weeks

Resume: Bob Wall

Business Operations Manager

Managed a Project Management Office for a multinational electronics retailer

Financially responsible for managing the training and deployment of latest server and networking

products for 1,500 locations

Managed other project managers for successful delivery of projects

Generated financial reporting, and customer satisfaction metrics with client executives

Established a records management framework for audit compliance

Project Manager New Business

Successfully completed a 2year engagement with the 4th largest global retailer starting a new U.S.

based grocery stores throughout the southwestern U.S.

Led the procurement, staging, delivery, and overall project management of the IT systems for each

store

The first 55 stores successfully opened over a 4 month span exceeding industry expectations

Technology Delivery Manager

Led a 2year engagement with a 1,900 restaurant chain for the deployment of touch screen Point of

Sale (POS) and Kitchen Display System (KDS) solutions across the U.S.

This $5M project integrated infrared touch screen technology and new software to transmit when to

prepare food items in the kitchen. This new system improved time of service and the quality of food

prepared

Reduced calls to the help desk by 30%

Personnel Manager

Managed a team of 12 technical support specialists responsible for assisting other technology delivery

teams across the Kansas City metropolitan area.

Provided technical marketing and post installation support for products that included:

Page 2-816-***-**** / acxw2d@r.postjobfree.com

Resume: Bob Wall

relational database systems

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imaging systems

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scientific workstations

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midrange business systems solutions

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computeraided design and computer integrated manufacturing

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Education and Awards

B.S. Industrial Engineering with emphasis on Ergonomics University of Oklahoma

Certified Project Management Professional (PMP)

IBM Suggestion Award Author of PMP Study Buddy Tapes

Outstanding IBM Manager IBM Sales and Marketing Division

Community Service Activities

St. Dismas Prison Ministry Volunteer Minister

Shadow Buddies Foundation & RJ Childrens Haven Fundraising Committees

IBM: AdoptAKid Program and Partnership with Woodland Magnet School

Hand In Hand Foundation

Harvesters Mobile Food Pantry Volunteer

Rite of Christian Initiation of Adults (RCIA) Sponsor

Skills

Project Management using Microsoft Excel, Project, SharePoint, Visio, Word

Administration with managing budgets and financial reporting to Stakeholders

Managing, training, and encouraging crossfunctional teams

Expert with using data sets to create customer satisfaction metrics and plans

Loyal, team player, committed to deliver on commitments and deadlines

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