Anna F. Colom

978-***-**** acxvys@r.postjobfree.com

Skills

Experienced and proficient in SABRE online reservation software- Sabre, Amadeus, and WordSpan

Skillful in MS Office, Google Doc, Intuit Quickbase, and Jira

Extremely productive and reliable working independently

Skillful and diligent in call center environment

Employment

Tour Coordinator

Marathon Tours Chelsea, MA August 2016- Present

Develop, plan and execute destination vacation packages

Organized and managed international tours, hotels arrangements, and activities for runners

Provide quotes and hotel reservations for participants

Contracted Event Coordinator Assistance

Fitzgerald Health Education Associates North Andover, MA March 2016- July 2016

Planned, prepared, and executed study groups for 50+ attendees about 8 times a month

Reviewed contracts and policies from venue to create event Banquet Event Orders

Worked with catering managers to plan food & beverage along with supplying guarantee number

Handled all logistics of trade show events including ordering, shipment, and invoicing

Customer Support Representative

KAYAK Concord, MA October 2012-February 2016

Cultivated positive customer experience by handling inbound calls and emailed inquiries

Responsible for distinguishing feedback by tagging item reservations, usability, or enhancement

Liaison between customers and booking partners for direct booking option

Managed, escalated, and resolved concerns with flight orders by working with booking partners

Responded quickly and accurately to customer request in a friendly manner

Sales Manager

Fairfield Inn & Suites by Marriott Boston North Revere, MA March 2012- September 2012

Responsible for the acquisition of new and existing corporate & group business through PRFs and seeking new business

Negotiated guest room rates, meeting room rentals, and hotel services within approved booking guidelines

Managed and oversee all on-site meeting space, negotiating and completing contracts/proposals

Followed company policies and procedures and is able to effectively communicate them to subordinates

Reservations Agent

Yankee Leisure Holdings Beverly, MA March 2010-March 2012

Amtrak Vacations specialist, utilizing Amtrak and Rail via train services for complete vacation packages

Primary customer relations representative for natural disasters and train disruptions

Responsible for organization all transportation, accommodations, and activities in North American travel

Consistently achieved top sales and high performance in-call to booking ratio

Travel Specialist

Circles Inc. Boston, MA July 2008-January 2010

Responsible for all aspects of reservations including flights, hotels, car rentals

Handled incoming calls from clients to generate work and develop strong customer relationships

Boost company sales and increased revenues

Coordinated domestic and international itineraries for clients, both leisure and business

Personally handled all Disney incoming affairs, earning College of Disney Knowledge Travel Agent Certificate

Education

Associate of Science, Travel/Tourism Management May 2006 Johnson & Wales University Providence, RI

Event Planning Certification December 2009 Northern Essex Community College Haverhill, MA

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