Ms. Lalaine Sayco Dungo

#*** **** *** ******, ********, Pampanga

Contact #: 099********

E-mail Address: acxvyp@r.postjobfree.com

Seeking a career oriented, challenging environment that promotes personal growth, and will improve my technical skills.

SYNOPSIS

-A graduate of Information Technology from University of the Assumption with 2 years of experience in Hardware and Software

concerns

- Self-starter with an accurate and detail oriented work ethic; always enthusiastic to be exposed to new knowledge, and ability to

thrive with a fast-paced environment

- Motivated, reliable and goal oriented with a proven dedication to customer service excellence; Promoting the image of the

company as a leader in technology services and strong sense of responsibility

- Knowledgeable with various Operating Systems (Windows, Linux, MAC); Familiar with Computer Programming (HTML5,

PHP3, CSS3, JavaScript, Visual Basic, VB.net, Java, Turbo C, C++, Objective-C, Android, iOS)

Summary of Qualifications:

Microsoft Office Specialist (Microsoft Office, Microsoft Excel); Knowledge in Database Management Systems

(MySQL)

Computer and Network Troubleshooting

Windows Installation and other Software Installation

Background with Quality Assurance

Administrative Skills

Reporting Skills, Research Skills, Writing Skills, Organization, Confidentiality, Time management, Analyzing

Information. Data Input. Maintaining records.

Carrying out administrative tasks such as data input, processing information, completing paperwork and filing

documents.

Credentials:

Mobile: +639********* E-Mail:acxvyp@r.postjobfree.com

Address: #142 Lolu, San Rafael, Macabebe, Pampanga, Philippines 2018

Certificate of Course Completion CCNA Exploration (Networking Fundamentals)

SAP Business One Trainee (SAP Business One Education Fast Track Solutions Inc.)

TESDA Computer and Hardware Servicing (National Certification Level II)

EDUCATION

Bachelor of Science in Information Technology

University of the Assumption (2010-2014)

Mobile: +639********* E-Mail:acxvyp@r.postjobfree.com

Address: #142 Lolu, San Rafael, Macabebe, Pampanga, Philippines 2018

WORK HISTORY

IT Desktop Support Intern (Teletech Pampanga)

May 2013 to September 2013

- Troubleshooting hardware and software issues; Monitoring up-to-date hardware and software.

- Monitor and perform maintenance test of network facilities and configurations; Creating detailed documentation audit on

deployed hardware and software.

- Writing data and reports monthly or as required on service result.

Technical Support Specialist (EGS, Clark Pampanga)

October 2014 up to present

- Basic and advance troubleshooting on customers connection to the website.

- Writes technical reports based on findings and providing consultancy to customers on risk assessment and vulnerability

remediation.

- Providing a resolution for every customers concern.

-Setting up profile changes as per customers request.

CHARACTER REFERENCE

Will be provided upon request

Mobile: +639********* E-Mail:acxvyp@r.postjobfree.com

Address: #142 Lolu, San Rafael, Macabebe, Pampanga, Philippines 2018

Contact this candidate