Shybria A. Watkins

**** **** ***. ***** * - Fife, WA 98424 - 510-***-**** - acxvtt@r.postjobfree.com

PROFESSIONAL PROFILE

Qualified to understand business goals and recommend new approaches, policies and procedures to effect continual improvements in business objectives, productivity and development of Human Resource within the company. Ability to create a vision and goal for a HR team and inspire and motivate the team to achieve excellence in terms of customer support and HR core processes.

PROFESSIONAL EXPERIENCE

City of Tukwila, Tukwila, WA 08/2016 – 09/2016

Human Resource (Extra Human Resource staff) Temporary

FOSS Maritime, Seattle, WA 03/2016 – 07/2016

Sr. Human Resource Business Partner (FMLA Coverage) Temporary

Hytek Finishes / Esterline, Kent, WA 09/2015 – 01/2016

Human Resource Generalist (FMLA Coverage) Temporary

Assessed and approved managers’ Performance Reviews in meeting core competencies

Provided HR direction and support with a strong focus in recruiting, interviewing and sourcing

Managed FMLA, LOA, L&I/Worker’s Comp, I9’s, COBRA and Benefits Administration

Ability to influence individuals at all levels; proven talent to diagnose problems using strategic thinking skills, as well as identify and drive appropriate solutions, resulting in increased individuals strategies and initiatives; written, verbal and listening skills ensures shared effort

A high-level of judgment in deciphering policies and elevating issues and concerns, reducing employee complaints by 5%; resilient in thriving in a fast paced environment with motivation and enthusiasm

SeniorHomes.com Call Center, Seattle, WA 09/2014 - 01/2015

Customer Care Advisor (Dissolvent of Company)

Aligned with leaders to drive organizational planning and performance

Assisted elders seeking senior communities; scheduled tours and follow-up

Skillful in remaining calm when conversing with emotional, difficult or distressed consumers

Build and maintained a professional rapport with residents’ ensuring successful transitioning

Exceeded management’s daily, weekly and monthly goals; increased move-in rate by 5%

Better Properties Realty, University Place, WA 10/2014 - 01/2016

Broker

Partnered with multiple third party administrators, brokers and staff in the creation and development of solid relationships

Secured and maintained confidential buyer/seller information for bargaining position and agency relationship

Negotiated expertly in tough situations with both buyer/seller; identified creative solutions to challenging setbacks and made decision(s) based on analysis, experience and judgment

Shybria Watkins Page 2

Everest College ASHP Accredited, San Francisco, CA 09/2008 - 07/2014

Human Resources Generalist

Managed a high degree of detailed and confidential information; successfully demonstrated administrative skills utilizing HR databases and tracking systems to generate payroll, executive, project management and sensitive reports

Implemented a mock interview panel to assist graduates with interview techniques, resulted in an 18% hiring rate for Everest’s (dental, medical and pharmacy) job placement assistant program

Provided individual counseling to employees and dependents regarding benefits options and alternatives, increasing enrollment; participated in the health and wellness renewal process

Performed as HIPAA privacy officer to ensure strict compliance with HIPAA’s privacy rules

ParceLite Solutions, Tucson, AZ 10/2006 - 08/2008

Operations Human Resources Manager

Successfully led Arizona’s start-up pharmaceutical facility utilizing HR Management practices: Talent acquisition, development and reward systems. Structured, designed and implemented opportunities to exceed productivity goals

Executed full-cycle recruiting: Recruited, hired, trained, developed and managed 22 direct reports, including an office assistant and business analyst

Applied Reward Systems for employees’ to understand corporate objective; utilized Lean Principals and Key Performance Indicator (KPI) to assess employees’ performance, resulting in a 20% increased productivity rate

Established and implemented fraud-prevention techniques, resultant in 100% cost control of customer delivery

Partnered with and reinforced relationships with benefits brokers, carriers, vendors and subject matter experts ensuring delivery of high quality programs in accordance with industry best practices and legal contract and compliance agreement

Commended for employee-retention rate of 91% within an industry where high turnover was the norm

Managed and supervised safety and worker’s compensation through coordination of ergonomic assessments

COMPETENCIES

HR Expertise; Business Acumen; Consultation; Critical Evaluation; Leadership and Interpersonal Skills; Relationship Management; Strong Communication and Self Determined

Microsoft Word, Outlook, Excel & PowerPoint

HRIS applications (PeopleSoft; ADP/Payroll; KRONOS; ATS/HRtrack) Brass Ring; Syteline; ShopTrak; NeoGov; Eden; Sharepoint & Halogen

EDUCATION

Indiana Tech, Indianapolis, IN

B.A. / B.S. Marketing } Cum Laude

University of Washington Tacoma

Human Resource Management Certification

(Projected Graduation March, 2017)

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