Writer, Course Developer, Instructor, Web Knowledge System Designer, Business Process Designer

Tools Expertise

MS Visio, Adobe Captivate, MS SharePoint, Word, Excel, PowerPoint, Dreamweaver, Fireworks, Flash; Framemaker, RoboHELP; SAP; Camtasia, HP Service Manager, Articulate

Experience

1986 – Present Portsmouth, NH

Freelance Writer

Wrote numerous human interest articles for local publications such as Portsmouth Magazine

August 2008 – October 2016 SDI/Qlytix/HP Enterprise Nashua/Portsmouth, NH

Course developer, Instructor, Writer, Training Specialist

(Independent Contractor)

Developed detailed business process and tool content for WBT deployment using MS PowerPoint for numerous HP software solutions, including HP Service Manager

Developed animated content in PowerPoint

Designed Engage Interactions for WBT deployment

Developed UI demonstration videos and simulations in Adobe Captivate

Wrote scripts for audio recordings that accompanied the WBT content

Presented training programs live, by web-based classroom; recorded

Interviewed and engaged SMEs for content extraction

Developed learning check quizzes

Oct 2004 – July 2008 Fidelity Investments Merrimack, NH

Writer, Business Process Designer, Training Specialist

(Independent Contractor)

From April ’07: Designed the format for a monthly cyber intelligence report. Wrote the report each month in collaboration with team security intel experts. This high profile document is published to all information security teams across the firm.

Designed from the ground up a complete support documentation library, including templates and formats. Wrote support documents for all information security product implementations, including quick reference cards and support training.

Developed SharePoint sites and managed content for security programs

Project managed a $1.2M budget for 2007 server deployments.

Designed Mercury IT Governance (ITG) workflows for server provisioning & deployment, and for project time management.

Diagram systems and applications environment process work flows in Visio.

Wrote training materials and design the knowledge strategy for major overseas migration of technical business processes.

Collected and incorporated client HR policies into Fidelity’s HR management system, using Authoria, an HR policy creation system for the web.

Project managed the implementation of numerous HR policy documents for a critical “go live” deadline.

Short term projects, aggressive time schedules

1997– 2004 Hewlett-Packard Company Nashua, NH

Training Specialist/Writer & Knowledge Programs Manager

Responsible for designing, developing, and delivering knowledge transfer training strategies that accompany IT business process and tool solutions. Strategies comprised self-paced and lecture-based training, online help systems, and web-based documentation and information and affected thousands of employees worldwide.

Wrote numerous technical training and documentation solutions concurrently for solutions in the SAP product data management (PDM) infrastructure.

Directed business process design by working with process team stakeholders, and wrote the process documents and illustrated the processes in Visio.

Designed the format and wrote content for two separate online news magazines that highlighted changes and enhancements to the business environment.

Supported a corporate IT group of 150 people, with a constituency of 5000+ business users.

Innovated knowledge programs never before used within the group, including a web-based virtual classroom, and motion video screen capture.

Delivered lecture-based programs by web-based virtual classroom.

1994 –1997 NAIS, Inc. Portsmouth, NH

Writer/Course Developer

Designed and delivered training on network architectures, and application usage for e-commerce companies.

Wrote manufacturing and financial documentation.

Managed all projects, schedules, and budgets.

1992 –1994 Apex Computer Seattle, WA

Director of Training and Documentation

Managed group of 7 instructors and developers in the customer training business unit.

Managed customer relationships worldwide, and budgets, schedules, resources, facility assets, and projects.

Expanded business from $250K to $2M.

1989–1992 Digital Equipment Corp. Merrimack, NH

3rd-Party Training Programs Manager

Managed $3M in 3rd-party training.

Established approved vendor list for education vendors.

1986 – 1989 Digital Equipment Corp. Merrimack, NH

Technical Writer

Wrote software and hardware user, installation, and maintenance manuals.

Education

University of Massachusetts Amherst, MA

B.A., majoring in English.

Some graduate courses, distance learning for the web, Oklahoma State University, 2002.

Related Experience

Past District Chief of Staff, First District (Northern Region), United States Coast Guard Auxiliary – managed strategic program supported by 2300 persons in volunteer service to the US Coast Guard

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