MELISSA D. TRUELOVE

Phone No. 757-***-****

acxvrr@r.postjobfree.com

OBJECTIVE

Utilize my diverse and extensive background in the financial sector, including but not limited to financial services and all facets of the mortgage and real estate industry.

SUMMARY OF QUALIFICATIONS

Heart of service, Passionate about helping people resolve problems, Empathetic, Sincere satisfaction in providing a high level of service and sincere desire to help people, Desire to solve problems and dig deeper, Ability to connect the dots for members.

PROFESSIONAL EXPERIENCE

2015-2016 GREAT ATLANTIC SPORTS Virginia Beach Virginia

Executive Personal Assistant for the Owner

Travel to other countries to assist with FIFA World Cup ticket sales

Verify tickets for accuracy

Review company website for accuracy

Draft emails, letters and spreadsheets

Schedule business and personal appointments

Manage personal finances, health care needs, household repairs, etc.

2012-2015 BANK OF AMERICA Norfolk Virginia

Office of the CEO and President, Default Customer Relationship Manager

Develop and maintain customer relationships as a single point of contact throughout the mortgage default process

Manage portfolio of delinquent loans, review and educate customers through loan modifications, second mortgage modifications, short sale/ DIL and foreclosure

Interact with customers, banking center associates, vendors, investors, attorneys, U.S. Department of the Treasury, Office of the Comptroller of the Currency, US Senators Office, Attorney General, Consumer Financial Protection Bureau, and other third party inquiries

2011-2012 WAINWRIGHT REAL ESTATE Virginia Beach Virginia

Real Estate Agent

Act as an intermediary in negotiations between buyers and sellers

Prepare Comparative Market Analysis

Advise clients on market conditions, prices, mortgages, legal requirements

Develop a network of attorneys, mortgage lenders, and contractors

2009-2011 REQUIRE LIEN RELEASE TRACKING, LLC Virginia Beach, Virginia

Operations

Manage large portfolio of loans

Identify problems within the Title Tracking System

Track and verify mortgage lien release documents

2008-2009 SAMUEL I. WHITE, P.C. Virginia Beach, VA

Legal Assistant

Assist attorney in the foreclosure post-sale process

Prepare Legal Pleadings

Work with major lenders through website reporting and daily e-mail communication

Verify necessary documentation for foreclosure compliance

Assist other departments as needed - Pre Sale Department and REO Properties

2003–2008 WELLS FARGO FINANCIAL, Virginia Beach, VA

Loan Processor /Office Manager

Review appraisal, title and flood reports

Collect and review required documentation for submission to underwriting

Disburse real estate loans

Review mortgage loans for compliance with industry regulations

2002-2003 CHASE HOME FINANCE, Virginia Beach, Virginia

Closing Assistant

Assemble and index closing documents

Verify loan closings, wire funds

Analyze Good Faith Estimates (GFEs) and Housing and Urban Development Settlement Statements (HUD-1)

2001-2002 Patterson & Kaye, P.C. Attorney at Law Duluth, Georgia

Pre-Closing/Paralegal

Open real estate files, review and clear title discrepancies

Prepare files for closing and request closing packages from Lenders

Follow up on missing or late lender items and prepare cover letters for deeds

Other:

Active Real Estate License, Commonwealth of Virginia

Notary Public Commonwealth of Virginia

Contact this candidate