YOLANDA M. CORTES

310-***-****

PO Box ****

Torrance, CA

acxvp6@r.postjobfree.com

OBJECTIVE

Available for a full time position in human, social, and public services. Specific interest is in teaching, counseling, and providing human services to different populations. SUMMARY OF QUALIFICATIONS AND EXPERIENCE

• Associates in Liberal Arts and Sciences

• Associates in Arts in Psychology

• Associates of Ministry

• Associates in Mental Health Services

• Certified as a Mental Health Services Provider

• Associate of Arts in Natural Medicine

• Bachelor’s Degree in Psychology

• Bachelor’s Degree of Ministry

• Computer literate in programs such as Educational computer programs, Microsoft

(Word, Excel, Power Point), and Internet research skills.

• Over eight years of Therapeutic Crisis Intervention Training.

• Ten years of CPR and First Aide Certified.

• Ability to work with children and adults with mental and physical disabilities.

• Ability to work with people of different and unique backgrounds.

• Experience with cultural and ethnic diversity.

• Awarded a Child Development Associate Teacher Permit. SKILLS OR AREAS OF COMPETENCY AND COMMUNICATION SKILLS

• Five years of retail experience.

• Substantial organizational skills.

• Incredible communication skills- Friendly, helpful, unruffled, patient, clear-mined, specialty in reacting appropriate to crisis, works well under pressure, structured, consistent, assertive and direct.

• Strong written, verbal, and nonverbal communication skills.

• Bilingual in English and Spanish

• Ability to research on variety of subjects.

• Great team leader and player.

• Great assist in any “dangerous” or “stressful” situation(s).

• Open to new ideas and willing to change for improvement.

• Great in following policies and procedures.

• Creative in implementing educational art projects.

• Ability to use certain situations as educational opportunities for clients (I call teaching moments).

WORK EXPERIENCE

2007-2015 Florence Crittenton Services for Children and Families Fullerton, CA

• Residential Counselor

o Assigned to teenage girls ages from 12-18 years old. o Assigned to teen mothers of one or more children and pregnant teens. o Assigned as a labor coach.

o Assigned to teach teen mothers on child development and how to care for their young babies and/or children.

o Trained and practiced Therapeutic Crisis Interventions. o Assigned to transport clients to high school, work, college, to their home (when given their home pass).

o Documenting and filing Mental Health paper work. o Assigned to Unaccompanied Children’s program: These children are undocumented children that cross the border and range from 8-17 years old. o Translating and interrupting from Spanish to English and vice versa. o Assigned to train new counselors.

o Assigned to facilitate and co-facilitate groups.

Such as life skills, chemical dependency, crafts, tutoring, and educating and teaching skills for new mothers; among other special topics.

• 2008 Administrative Assistant

o Assigned to set up intake charts.

o Assigned to file and organize Mental Health Charts, intake charts, legal documents, educational, psychological and reunification paper work. o Assigned to handle all that is regarding to donations and disbursing them to the correct departments.

o Assigned to all forms of communication between departments such as phone call, appointments, fax, e-mail, or in person.

o Assigned to maintain the office clean, organized, stocked with supplies, and request for any maintenance as needed.

• 2010-2012 On-call residential Counselor.

o Assigned to work in any department where needed. o Such departments included what is stated above but it was not limited to supervisory positions.

Such roles included team leader, Officer of the Day (overseeing the safety of all clients and staff including managing the units according to their needs. Including coordinating transportation).

2008-2009 Norwalk Social Services Center Norwalk, CA

• Psychological Assistant

o Assigned to provide psychological services to the residents of the city of Norwalk.

o Client are self-referred

o Provided crisis intervention over the phone as needed during offices hours. o Provided individual, group, and family counseling.

Not limited to child abuse, trauma, depression, marriage, and including behavioral disorders.

o Supervision was under Dr. Mendez from the Cerritos Psychological Center. 2006-2008 South Area Counseling Center Santa Fe Springs, CA

• Psychological Assistant

o Trained in all areas of Mental Health Counseling and therapy for clients of all ages who are court order or self-referred clients. o Provided counseling to all ages and genders.

o Supervision under Dr. Mendez at the Cerritos Psychological Center. o Conducted counsel to individuals, children, and couples. Education

2003-2008 Cerritos Community College Norwalk, CA

• Associates in Liberal Arts and Sciences 2006

• Associates in Arts in Psychology 2007

• Associates in Mental Health Services 2008

• Certified as a Mental Health Worker 2008

2007-2015 California State University, Fullerton Fullerton, CA

• Bachelor’s Degree in Psychology 2015

2010-Present Harvest Bible University Los Angeles, CA

• Associates of Ministry 2011

• Bachelor’s Degree of Ministry 2012

• Masters in Divinity Expected May 2018

2015 InterAmerican University Alhambra, CA

• Associate of Arts in Natural Medicine 2016

Awards

• Cerritos Community College

o Service and Leadership Award 2005 and 2007

• Commission on Teacher Credentialing

• Awarded a Child Development Associate Teacher Permit 2008

Contact this candidate