Carol M LaBerge, ACS

***** **** *** *, ***** Grove, MN 55311

acxvn3@r.postjobfree.com 763-***-****

Professional Summary: Experienced professional with service in the agency and policyholder business. I am a dedicated customer service representative who is motivated to maintain customer satisfaction and contribute to company success. I am a reliable and driven organized individual with proven ability to establish rapport with clients.

PROFESSIONAL EXPERIENCE:

Security Life Insurance Company of America 2000 - current

Currently - Contracting, license/appointment specialist

Responsible for agent appointments, terminations and renewals.

I took charge of learning our 2 new computer systems proficiently and then training our team with the processes and procedures needed to complete their job.

When any issues arose regarding the new systems, I was the one in charge of contacting the help team to assist with the issue and help me resolve the situation.

Team Lead for agency services department

As the agent Team lead, I achieved saving our company money by being more proactive when

renewing agents appointments with the state.

Set up new agent commission contracts in system

Handled phone calls from agents regarding products and commissions

Processed agent’s/agency’s appointment terminations and renewals

Assisted with agent/agency appointments.

Also assisted Customer Service Department with phone calls and certain policy transactions.

Allianz Life Insurance Company 1996 – 2000

Trainer – Trained all employees on the new computer system that was used for all aspects of the preneed and final expense accounts.

Pre-need Account Manager – Managed one of the Preneed accounts, in charge of handling customer and agent calls regarding product.

Customer Service Representative for a Pre-Need Account – Entered new business into computer systems, and worked with customers on policy questions.

Security Life Insurance Company of America 1984 – 1996

Customer Service Supervisor (Jan 1992 – March 1996)– Supervised the Customer Service employees through their daily jobs, assisted co-workers whenever possible with clients questions through letters or phone calls

Actuarial Assistant (Jan 1986 – April 1994)– Assisted the Actuary with monthly, quarterly and annual financial statements

Data Entry Coordinator (March 1984 – January 1986) Responsible for entering group life insurance billing information into the computer system. Managed any problems associated with the group billings.

EDUCATION:

Hutchinson Vocational School

MN licensed Resident Insurance Agent – non-resident agent in all other states

Member of SILA

ACS designation

REFERENCES AVAILABLE UPON REQUEST