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Customer Service Manager

Location:
Calgary, AB, Canada
Salary:
17.00
Posted:
December 11, 2016

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Resume:

Objective:

To gain employment with your company that will allow me to utilize my skills and acquire new ones.

Education:

**** ** **** - ******* ******** High School - General Diploma 1987 to 1990 - Viscount Bennett / Night School -German 10, 20 & 30. 1998 - CCA Truck Driving School - Class 1Q Driver‘s License Work Experience:

June 2012 to July 2013: Greenery Office Interior

Manager: Rennie Gotell

Position: Plant Tech

Duties: Clean, Maintain, Water, Fertilize, Bug control, soil top, organize plants new orders and stage plants. Christmas set up, make new designs for new and existing clients. Work in wearhouse, receiving new orders, unpack, clean, set up new plants in dirt walls. July 2011 - June 2012: Peter The Plantman

Manager: Ron Glassford

Position: Plant Tech

Duties:~Water,Clean,Fertilze.

~Bug control.

~Customer Service

~Write up replacements.

May 2011 - June 2011: Toys R Us

Manager: Summer

Position: Cashier

Duties:~Customer Service

~Returns,Exchanges and Refunds.

Oct. 2008 - Apr. 2010: Crowfoot Hyundai

Manager: Chris Robertson

Position: Service/Parts Driver

Duties:

~Drop and pick up customers as required.

~Drop and pick up parts as required.

~Filing, recieving payments, Washing cars.

Feb 2006 - May 2008: Garda Security.

Manager: Bob Phillips

Position: Site Security Supervisor

Duties:

~Customer Service, Access Control, Data Entry

CalgaryJobShop.ca

~Work on special projects, Deal with Security issues

~Use of Simplex Security Alarm System, Door Alarms, Access Card Programming

~Deal with Fire Drills, Evacuations, Medical Emergencies, and Fire Panel Problems

~Inspections of Site and Officers

~Dealing with Tenant Issues

~Schedules for Security Officers

~Training of New Officers Report directly to Property Manager & Life Safety & Security Manager for Bentall

~Patrolling of Buildings

~In charge of two buildings

~Filing and Paperwork

~Write/Fix policies and procedures.

Sept 2005 - Feb 2006: Cardinal Coach lines

Position: School Bus Driver/Shuttle Driver

Duties:

~Drive children from bus stop to school and back home during school days.

~Took busses to main yard to be fixed and brought back after fixed. Sept 2001 - Sept 2005: Initial Security Services (Nortel) Manager: Arlene Andrews

Position: Security/Operator/Receptionist/Patrol/Supervisor Duties:

~answering large number of calls on a multi-line switchboard

~Customer Service/Greeting people as they come through the front doors

~Access Control, Data Entry, Special projects that are given out

~Alarm System (Honeywell), Program access cards~Attend to paging system for drills, medical emergencies, evacuations, fire panel problems

~Inspections of Officers and buildings

~Report problems to the Site manager

~Ensure staffs keeps current on policies and procedures

~Patrol Building

~Train new staff.

March 2001 - Sept 2001: Casino Calgary

Manager: John

Position: Security/Surveillance

Duties:

~ answer multi line phone system

~Patrol interior and exterior of building

~Customer Service

~Watch and help pull money boxes from the games tables

~Count the money at the end of the night to make sure it matches what it says on deposit slips

~Watch for cheats and cash transferring from over the counter

~Chip runner, watch the VLT machines for people being ruff with them

~Watch the 12 monitor camera‘s and change tapes for all 40 cameras Oct.1992 to Mar. 2001: Group 4 Security

Manager: Martin Fawcett

Position: Security Officer, Mobile Security driver, Feild Supervisor, Security Supervisor, Dispatcher and Receptionist.

CalgaryJobShop.ca

Duties:

~ Train all new officers in the office.

~ Oversee applications

~ Posted officers at exsisting, new sites and specials.

~ C PIC forms

~ Customer seervice,

~ Data entry~

Filing

~ Patroll warehouses, appartment buildings.

~ Receved all officers call ins to book on, off or just to check in.

~ Inspections of Officers and buildings

~answering large number of calls on a multi-line switchboard

~Customer Service/Greeting people as they come through the front doors

~Access Control, Data Entry, Special projects that are given out

~Ensure staffs keeps current on policies and procedures June 1998 to September 2000 Hyel Trucklines

Manager: Bobby Hooten

Duties:

~ Drive from Calgary to the states.

~ Write road log book every day

~ Truck and trailer inspections

~ Manifests and Boarder crossing sheets

~ Boader Crossing.

~ Load inspections

~ 600 to 800 Miles per day

~ Customer Service

~Satellite dispaching

Skills:

~Writing and learning new tasks.

~Professional Customer Service

~Ability to multitask

~Work well as a team, supervisor, and minimal supervision

~Worked on computer software (Excel, Word, Power Point, Windows 95, 98, ME, XP & Vista) Certificates:

Flatline Response (First Aid, CPR & AED) Certified Expires Sept. 2010 CDCA

ISO 14001

Customer Service

W.H.M.I.S

References:

Personal:

Stephanie Murphy Home Care Provider Phone #: 241-1354 Kirstin Larson Leasing and Documentation Phone#: 479-5874 Richard Fischer Electronics Retail Phone#: 397- 5449 CalgaryJobShop.ca

Business:

Arlene Andrews Parks & Recreation (Carstairs, AB.) Phone: 337-0188 Tony Mackey Security, Health & Safety Manager (Bentall) Phone: 218-7734 CalgaryJobShop.ca



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