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Customer Service State University

Location:
Detroit, MI
Posted:
December 11, 2016

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Resume:

Vinnette V. Jackson

**** ** ***** *********

Detroit, Michigan 48206

313-***-****

acxumi@r.postjobfree.com

Career Objective:

To seek a position in a company or organization which will allow me to utilize my academic training and work experience as an asset to your institution.

Customer Service Professional Profile:

More than 10 years successful experience in customer service and support with recognized strengths in collections, problem solving and trouble-shooting, planning and implementing proactive procedures and systems to avoid and minimize potential issues; ability to develop and maintain business relationships to maximize company objectives; ability to train, motivate and supervise customer service employees, able to handle multiple tasks and meet deadlines without compromising quality; a team player with numerous awards and citations for excellence in areas including work volume, accuracy and quality; proficient in Microsoft Excel and Word.

Synopsis of Achievements:

• Reduced customer delinquency

• Conducted call monitoring and evaluation for quality assurance purposes

• Proactive planning

Education:

Ferris State University, Big Rapids, Michigan 2013- 2014

Bachelor Degree -Criminal Justice

Wayne County Community College, Detroit, Michigan 2010 – 2013

Associates of Science – Criminal Justice

Central State University, Wilberforce, Ohio 1990 - 1992

Camperdown High School, Kingston, Jamaica 1985 - 1990

College Preparatory Curriculum

Employment:

Title Source, Detroit Michigan 2014- present

Recording Analyst

• Ensuring each transaction Refinance

Purchase get recorded correctly by its

Jurisdiction

• Verify pages in correct order

• Verify notary stamp, signature,

Correct spelling of names, and

Address match.

Belcan/Owens Corning, Novi, Michigan 2011 - 2012

Prototype Assembly Processer

• Made durable parts

• Implemented orders to fulfill customer requests

ABC Warehouse, Dearborn, Michigan 2009 - 2010

Sales Agent

• Initiated troubleshooting procedures when necessary

• Processed payments and assisted customers with billing issues

• Assisted floor support during high volume times

• Quickly and efficiently solved customer challenges

• Maintained quality control and satisfaction; constantly seeking new methods to improve customer service

Southwest Airlines, Detroit, Michigan 1999 - 2008

Ramp Supervisor

• Supervised 37 ramp agents

• Provided excellent customer care

• Maintained a safe working environment; adhered to all safety regulations



Contact this candidate