Vinnette V. Jackson
Detroit, Michigan 48206
acxumi@r.postjobfree.com
Career Objective:
To seek a position in a company or organization which will allow me to utilize my academic training and work experience as an asset to your institution.
Customer Service Professional Profile:
More than 10 years successful experience in customer service and support with recognized strengths in collections, problem solving and trouble-shooting, planning and implementing proactive procedures and systems to avoid and minimize potential issues; ability to develop and maintain business relationships to maximize company objectives; ability to train, motivate and supervise customer service employees, able to handle multiple tasks and meet deadlines without compromising quality; a team player with numerous awards and citations for excellence in areas including work volume, accuracy and quality; proficient in Microsoft Excel and Word.
Synopsis of Achievements:
• Reduced customer delinquency
• Conducted call monitoring and evaluation for quality assurance purposes
• Proactive planning
Education:
Ferris State University, Big Rapids, Michigan 2013- 2014
Bachelor Degree -Criminal Justice
Wayne County Community College, Detroit, Michigan 2010 – 2013
Associates of Science – Criminal Justice
Central State University, Wilberforce, Ohio 1990 - 1992
Camperdown High School, Kingston, Jamaica 1985 - 1990
College Preparatory Curriculum
Employment:
Title Source, Detroit Michigan 2014- present
Recording Analyst
• Ensuring each transaction Refinance
Purchase get recorded correctly by its
Jurisdiction
• Verify pages in correct order
• Verify notary stamp, signature,
Correct spelling of names, and
Address match.
Belcan/Owens Corning, Novi, Michigan 2011 - 2012
Prototype Assembly Processer
• Made durable parts
• Implemented orders to fulfill customer requests
ABC Warehouse, Dearborn, Michigan 2009 - 2010
Sales Agent
• Initiated troubleshooting procedures when necessary
• Processed payments and assisted customers with billing issues
• Assisted floor support during high volume times
• Quickly and efficiently solved customer challenges
• Maintained quality control and satisfaction; constantly seeking new methods to improve customer service
Southwest Airlines, Detroit, Michigan 1999 - 2008
Ramp Supervisor
• Supervised 37 ramp agents
• Provided excellent customer care
• Maintained a safe working environment; adhered to all safety regulations