AW

AYANA N. WARD

LINKEDIN.COM/IN/AYANAWARD acxuaz@r.postjobfree.com 678-***-**** GA

GYST

A Highly Ambitious & Diverse Candidate, with over 10 years of Business Management, Entrepreneurial, &

Consulting experience, over 3 years of B2B & B2C Inside & Outside Sales, 2 Degrees, World Traveler,

Certified Nutritionist & Personal Training Coach. An Adaptable Team Players & Fast Learner, Who is a Self-

starter with expert Interpersonal, Customer Relational, Communication, & presentation Skills That Posses an

Analytical Mind with Bar None Leadership Qualities. Candidate is willing to relocate to fulfill business needs.

PROFESSIONAL

SOLUTIONS

CONSULTANT

(ACCOUNT

MANAGEMENT),

APEX

SYSTEMS,

ATLANTA,

GA

7/2016-

PRESENT

EXPERIENCE

- Independently functions as liaison between clients & technical delivery team

- Used consultation skills to present & find Business Hiring needs by way of managers, directors, &

C-level executives

- Perform corporate sales presentation to business decision makers

- Perform requirements gathering by educating delivery team on clients needs & pains

- Consult on knowledge of industry standard methodologies such as Software Development Life

Cycle (SDLC)

- Successfully conducted & organized Joint Requirement Planning (JRP) with business, Joint

Application Development (JAD) with interviews, & meetings with IT professionals, to execute

projects in an organized and efficient fashion with decisive direction.

- Manage issues and pain points with change management for business needs

- Evaluate candidates via thorough interview process utilizing technical phone screen, & face to

face interview

- Identify the business hiring needs quickly & accurately produced effective solutions

- Enhanced communication skills by coordinating with hiring team on the progression of functional

and non functional business requirements

- Collect functional and non-functional requirements through Salesforce technology for clients

- Utilized CRM to manage & analyze customer interactions and data to improve relationships

- Scheduled meetings & interviews between client and candidate

- Negotiated contracted terms, bill rate and mark-ups

- Reviewed & Proposed Request For Information (RFIs) and Request For Proposals (RFPs)

- Generated quality sales contacts & leads

- Managed entire sales cycle: follow up leads, manage proof of concept, & developed proposals

STORE

MANAGER

(BUSINESS

DEVELOPMENT),

SPROUTS

FARMERS

MARKET,

CUMMING,

GA

3/2016

-

8/2016

- Created data spreadsheets, ran reports, & scheduled meetings within organization

- Identified & created effective solutions on customer service pain points

- Evaluate staff performance and provide feedback

- Manage & escalate performance issues & work with Human Resources for proper documentation

- Educated consumers to have applicable understanding for their specific needs

- Resolved customer issues with change management

- Drove & executed sales quotas for business development

- Managed and consulted a team of 15+ associates with department

- Consistently participated & completed monthly sales & leadership training to enhance business

development

- Executed payroll, benefit packages including; Health insurance, 401K, and PTO

- Interviewed applicants through thorough screening process

- Ensure business website met business requirements on an ad-hoc basis to enhance business

development

- Managed inside vendor supplement sales & reviewed Request for Proposals (RFPs)

- Ensure 100% customer satisfaction

ASSISTANT

STORE

MANAGER

(BUSINESS

DEVELOPMENT)

VITAMIN

SHOPPE

DULUTH,

GA

01/2015

-

03/2016

- Maintained & managed a team of 6 associates

- Gathered information from consumers & applied probable solutions for their needs

- Used consultation skills to find out needs & solutions for consumers

- Work directly with District & Marketing manager in overall business development

- Conducted GAP analysis to mitigate gap in team performance with expected performance

- Developed & maintained strong relationships with consumers/clients & associates

- Developed functional and business requirements to obtain needs

- Created data spread sheets daily comparing overall revenue numbers to date

- Managed & created associate schedules, training, pay roll, benefits package & 401k plan

- Executed editing & data entry using Microsoft office suite

SOLUTIONS

CONSULTANT

(BUSINESS

DEVELOPMENT),

BEST

BUY

MOBILE,

ATLANTA,

GA

11/2011

01/2015

- Manage & coached a team of 11 mobile associates

- Utilized consultation skills with clients using JAD session techniques to understand their specific

consumer needs

- Resolved issues with change management and conducting root cause analysis

- Directly report sales, revenue, new customer list, and top 50 products sold to District Manager

- Completed documentation for software issues & established requirements for QA Testing &

Development Teams

- Scheduled meetings with Mobile team to evaluate overall performance as an organization

- Consulted with consumers to find pain points with their current services

- Organized & conducted JAD sessions with team members to understand requirements/business

needs

FUNDRAISER

MANAGER

&

COORDINATOR,

KENNESAW,

GA

07/2012

01/2013

- Individually raised $8,000 in 5 months, to travel and study abroad throughout China

- Wrote several grant proposals for potential donors

- Recruited hundreds of donors to raise thousands of dollars for study abroad programs through

communication outlets (e.g. letters, emails, calls, and meetings)

- Assessed program budgets, established deadlines, drafted reports, & implemented necessary

changes to lead a successful fundraising endeavor

- Tracked & managed program expenses and incoming funds to stay abreast milestones &

deadlines

- Conducted one-on-one and group presentations to discuss goals, objectives, and deadlines with

donors

- Managed thousands of dollars and allocated all funds properly to their necessary accounts

BUSINESS

DEVELOPMENT

MANAGER/ENTREPRANEAR,

ATLANTA,

GA

10/2007

PRESENT

- Consult, Train and Teach all ages & levels on nutrition and human kinesiology

- Educate clients in various subjects & excel at their fitness & health needs

- Communicate goals with clients and utilize Gap Analysis techniques to improve performance

- Use Excel and Microsoft Query to store client information and to understand to understand

marketing trends

- Conduct one-on-one interviews using JAD session techniques with clients to understand their

unique needs

- Market services to increase clientele (e.g. signs, flyers, promotions, business cards, internet)

- Manage, track, & organize profits by documenting transactions, writing receipts, & storing

information in excel

- Slash operating cost by decreasing expenses, increasing transportation fees, & maximizing profits

KENNESAW

STATE

UNIVERSITY

KENNESAW,

GA

Education

2 degrees: Integrative Studies, Human Kinesiology

Emphasis: Business Management & Communication

Study Abroad: KSU INTERNATIONAL AFFAIRS

Beijing, Xian, Yanan, & Shanghai

Skills

Languages: Familiar with: HTML, SQL & JAVA

Non-Technical: Problem solving, detail oriented, written communication, independent, flexible, team

oriented

SDLC Methodologies: Familiar with: Agile/Scrum, Waterfall

Technical: Microsoft (Access, Excel, PowerPoint, Project, Visio, Word) Salesforce, CRM, Windows, Mac OS,

Google Docs, Mobile Technology, KPIs, SharePoint

Interest

Reading,

Traveling,

Fitness,

Health,

Portuguese,

Writing,

Walking,

Personal

Success/Self-

Help

Works

Volunteer

Gwinnett County Public Library Volunteer

Positive Athletic Mentor for Buford High School Students

Atlanta Food Bank Packager

Willing to relocate: YES!

Thank you for viewing my resume!

Contact this candidate