KEITH DOWDELL

*** ********* ******* #**, *** YORK, NY 10026

973-***-****

acxu7k@r.postjobfree.com

Summary Of Qualifications: Technical Professional with experience in various IT environments, platforms, applications, software and hardware. Expertise as System/Network Operations Specialist providing support for various Information Technologies.

Technical Expertise:

Hardware: Various – Physical/Virtual (HP, IBM, Sun, Sequel, EMC2, Dell, etc.) Servers, Printers, Workstations, etc.

Software: Microsoft IE8, MS Office 2010, HPOV 8.1.7, Autosys5, UC4, TIDAL v6.1 schedulers, TWS/Maestro v9.3, VERITAS NetBackup 6.0, Legato (Networker), HP Service Desk v4.5,BMC Patrol, Peregrine/Smarts, ARS Remedy, MS Exchange(email), Lotus Notes v6.5, ServiceNow, CitrixMetaframe, Xpercom, Agilent, GFI MailArchiver, ESL, MaxxVault, ShareFile, MoveIt Central, FootPrints, etc.

Operating Systems: Windows Server 2003/2008/2012, Windows Vista/7/10, MVS, z/OS, OS2, Mac OS X v10.6, AS400, Solaris 8, AIX (Unix), Linux (RedHat/Ubuntu), Oracle11.i, SAP R3,etc.

Network: Cisco Routers (7000/6500/5510), Cisco Switches (2900/3560), Cisco Catalyst 2960S, NNM (Network Node Manager), Netview Web Console v7.1.4, Tivoli TEC, CA Unicenter NSM, SolarWinds, Spectrum, Big Brother, Sitescope, WhatsUpGold, etc.

Routing Protocols: TCP/IP, VPN, MPLS, OSI, Frame Relay, ATM, RIP, OSPF, BGP, ISDN, SS7, SNMP, etc.

PROFESSIONAL EXPERIENCE:

WIPRO/InfoCrossing Leonia, NJ

System Scheduling Admin (Consultant) 6/16 – 12/16

Install and configure TWS, TWDC and other related products on FTAs for Bank of Scotland/Germany client; Perform analysis of workload within TWS environments; Troubleshoot and solve scheduling issues and conflicts within multiple TWS environments; Configure jobs/jobstreams on all TWS environments (QA/Staging/Pre-Prod/Prod); design and support documentation for BOSG build processes ;Proficient with TWS End – to – End functionality; Read and write Scripts; Strong written/oral communication skills; Strong teamwork skills to work with Off-shore personnel; Coordinate workload with TWS Scheduler admins.

RMTS, LLC Jersey City, NJ

Systems Support Supervisor 11/15 – 5/16

Manage and Maintain Network access to servers or VPN access. Review logs. Research/Install Industry standard updates (WSUS server). Manage and Maintain physical/remote access to desktops (Lenovo) to troubleshoot application issues. Manage and Maintain daily ICloud backups of file server, databases, mailboxes, AD, VMWare6.1 Disk Backups (Ctera Backup Server/Neverfail). Provide End user direct access via Citrix Receiver to network applications, email & smartphones (Citrix XenApp/OWA). Manage and Maintain multi-functional devices (Sharp) order, replace and recycle toners, rollers, etc.(Print Manager server). Access SQL server to shrink databases, run scripts, attach/detach backups. Review Monthly Health Reports (Aspen Technology). Support mobile devices for end users(Verizon IPhone/IPad/Jetpacks). Maintain websites, Manage hosting sites (Liquid-Web Network Solutions). Support Cisco Call Manger & Unity Systems for desktop phones (Cisco7945G).

Reason for leaving: Layoff, Company layoff due to economic reasons

JPMorgan Chase Jersey City, NJ

File Transfer Services Specialist 11/14 – 9/15

Design data flow between distributed systems Platforms including zSeries mainframes; iSeries, Tandem and OVMS Large Midrange Systems based on the operational and customer requirements; Design and Implement File Transfer protocols, (AS2/SSH/SSL/Connect:Direct), within different environments including Unix, Tandem and Mainframe utilizing various managed file transfer software products(FileZilla, FTP, SFTP, etc.); Provide support of the ECS Global enterprise systems with UNIX Shell scripting and VI usage; Strong documentation skills to be able to write, design and support documentation for build processes; Setup builds for ACH file transfers and reconciled Internal/External ACH transactions via JPM ACH department; Performed systems analysis, reporting, and troubleshooting.

Reason for leaving: Layoff, Company layoff of 5k Employees

KD Associates April 2004 – September 2014

Systems/Network Operations Consultant providing technical support for various client engagements.

Projects performed at KDA:

-Skadden, Arps. - NOC Operations

Monitored Network Infrastructure using EMC Ionix, SCOM, NetQOS, Solarwinds; Responsible for providing high-level network and systems operations support for the Firm and Regional Data Centers; Provide surveillance of the Firm's WAN/LAN using all applicable NOC Network and Systems Management Tools; conducted daily tasks using Windows based applications (Exchange/SharePoint/SQL); manage Skadden Financial database using Aderrant(CMS) application; Monitor production batch schedules via TWS/Maestro; Work within VMware5.5, Citrix XenApp Server Clusters(300+ servers), SAN, NAS, Blade Centers(IBM) environments.

-Coach, Inc. - Enhanced Services Specialist

Worked with Enhanced Services Team to incorporate and upgrade the FTP Daemon process/app that is used to FTP transfer files inbound to the SAP environment and raising an event within SAP. This project is to replace the FTP daemon process/app with SFTP using Tidal Enterprise Scheduler (TES) and SAP adapter within TES for all files inbound to the SAP environment and raising an event within SAP. The FTP Daemon Migration Phase III project is also working in conjuncture with the Tidal Enterprise Scheduler Project Upgrade from TES 5.3 to TES 6.1.Build out all schedules, workgroups, jobs, file events, job events, variables, job definitions, job classes, Agent lists etc. within the QA/DEV/Prod environments as per various department requests. Test all inbound files within the FTP, SFTP, SAP and TES environments per project specifications. Use Transport application within Tidal Enterprise Scheduler to move workgroups, job groups, file events, variable events, runtime users and owners to/from QA/DEV/PROD environments; Part of Project Management team for TES 5.3 to TES 6.1 upgrade.

-Lord Abbett - Data Center Specialist

Monitor multiple systems using HPOV, TIDAL scheduler, ServiceNow, Avocent/DS View; provide system and application support for global dealer/broker environment for distributed, load balanced batch/online job processes: conduct daily tasks via Unix/Windows commands. Hardware/Software Installs/de-Installs (rack and stack). Modify run-command parameters (Unix) in Tidal Job Scheduler environment; Initiate Server Builds; add O/S and applicable agents to servers(physical/VMware); Off-hour server patching and troubleshooting, maintain departmental accounts using Active Directory. Monitor network routers, switches, firewalls, LAN/WAN circuits; Deploy change management initiatives for technical implementation including productivity, systems, technical application and hardware release

--Verizon Wireless - Associate Technician Worked in Network Repair Bureau (Level III) to troubleshoot/resolve service impairments in

roaming, transport services, network hardware/software faults, translations, and voice/data network elements using BMC Remedy and VZW toolsets. Correlate customer complaints with network element performance to resolve service impacting conditions. Engage Issues to resolution through internal and external resources; provided accurate and timely documentation of actions. Identify efficiencies for reduced cycle time in resolving customer complaints.

-ICAP North America Inc.- Network Operator (GTCC)

Monitored Network Infrastructure using HPOV, NNM, SCOM, Solarwinds, Big Brother, etc.; provided system and application support for global dealer/broker environment via web farm and NT systems; conducted daily tasks using Unix/Windows commands; tracked trouble issues via HPOV ServiceDesk; Accessed Windows/Unix boxes for administration, maintenance, power cycle purposes via Terminal Services, RDC, Net Support and PC Anywhere; Managed network routers, switches, firewalls, LAN/WAN circuits.

-TD Banknorth - NOC Systems Operator

Monitored Network Operations Center using Tivoli TEC/Netview/CA Unicenter and NSM monitoring tools; Serviced Operating Systems including Windows 2000/2003, Linux/Unix, Solaris 8 and Novell; supported L5 load balancer web farm, ATM servers, web application servers for all bank services and applications. Reconciled all bank transactions including ATM, ACH, EFT, General Ledger, Back Office, etc.

-CIBER, Inc. - NOC Systems Operator (Shift Supervisor)

Monitored batch schedules using TWS/Maestro, Autosys job schedulers, AS400, Unix/Windows platforms; Used HPOV/CA Unicenter to monitor/manage web servers and network applications; Executed SAP R3 database (prod/test) scripting; Responded to Network Infrastructure issues via Sitescope, SolarWinds, Perfmon; use of Tivoli Storage Manager (TSM) for backup processes, SCCM application Health checks to ensure maximum uptime.

FT/ Interactive Data Corporation New York, NY

Senior Computer Operator 6/00 - 5/04

Maintained Operating System integrity via HP/Solaris/AIX Unix, AS400 and IBM mainframe environments; Monitored production batch schedules via TWS/Maestro, Unix/Windows Managed network connectivity using NNM, Sitescope, Spectrum and Solarwinds applications; Used System Monitor (Perfmon) to monitor and troubleshoot web/system applications, IIS services, server latency, packet analysis, etc. ; use of MIPS/Tivoli Storage Manager(TSM) for backup processes; Responsible for availability of all hardware/software/applications for 2500+ end users; Project Manager for Y2K initiative and DCM Migration..

Proven Soft Skills:

Demonstrated ability to work in a team environment, and communicate clearly with peers, technical managers, and department managers on both a design and functional level

Strong time management skills and ability to multi-task

Strong analytical skills – ability to comprehend and articulate detailed business processes and systems documentation

Self-motivated, hard-working, ability to work under minimal supervision

Willing to learn new technologies

EDUCATION

Bachelor of Arts - Communications Farleigh Dickinson University

Internetwork Engineer Certification PC Age Career Institute 3.9 GPA

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