acxu3n@r.postjobfree.com New York, NY ***** Mobile 929-***-**** Home 212-***-****

Recent graduate of The City College of New York, with a Bachelor’s degree on Psychology and Sociology. Over seven years in customer service in fast paced environments. Hard working team player with great communication skills. Highly motivated and responsible, with perfect attendance record. Always ready to learn new skills and tackle greater challenges. Fluent in both English and Spanish, written and verbal.

EDUCATION

Regents Diploma- International Business & Finance 2007

Associates- Liberal Arts of Science in Psychology- Bronx Community College- Spring 2013

Bachelors- Psychology and Sociology- The City College of New York- Spring 2015

QUALIFICATIONS

Technical Skills: SSPS, Microsoft Word, Excel and PowerPoint.

Key Skills: Empathetic by nature, Active Listener, affirmative establishing boundaries and setting milestones, excellent Social Perceptiveness skills, highly organized and able to coordinate communication and actions among multiple parties.

Core Qualities: Passionate, Supportive, Honest, Organized, Persistent, Versatile, Proficient and Ambitious.

Languages: Fluent in English and Spanish written and verbal.

INTERNSHIPS

Patient Liaison, Women Health & Birthing Pavilion, Morris Heights Health Center, Bronx, New York (Jan/14-Aug/14)

Supervised meetings with medical staff and oversaw resolution of patient disputes or conflict

Managed patient care professionally and personally and served as a translator for non-English speakers

Displayed women health information in the waiting room area and assisted to community outreach events; including in-site workshops, community board and other organizations

Reviewed the pre and post-test of the Chronic Disease Self-Management Program for Women

Teachers Assistant, Department of Engineering and Design, Riverside High School, Yonkers, New York (Sep/14-Dec/15)

Worked under class/head teacher and school administration to support instruction and social development of the students.

Prepared and executed school/classroom programs – Implemented programs and instructional materials under the guidance of the class teacher.

Kept accurate student-progress records and participated in staff training.

EXPERIENCE

Case Manager, University Consultation Center for Mental Hygiene INC Bronx, New York (Jan/2015-Present)

Responsible for managing a case load of 25+ clients and reporting it to the clinical director and regional managers.

Monitored patients activities and progress -- noted vital signs on a regular basis.

Used my knowledge and experience to assess clients and promote overall wellness.

Developed solid routines for patients and distributed healthy meals on a daily basis.

Collaborated as a liaison with healthcare providers to support and counsel patients with depression and ensured their safety.

Worked with special populations including; adults with histories of homelessness, substance use, criminal backgrounds, and/or serious mental illness.

Worked with the LGBT & HIV community; made sure every patient was up to date with their medication regimen.

Photographer’s Assistant, Portrait International, Queen, New York (Jan/2011-Dec/2013)

Responsible for greeting every customer who entered the studio and provided them with help in the changing area. In the checkout area, I was in charge of setting up appointments and charging every customer who was being assisted.

Assured that the workplace looked presentable at all times and answered all customer questions regarding pricing and pictures.

Confirmed at all times that all customers were satisfied with the service received.

Assistant Supervisor, Always Vigilant, New York, New York (2009-2011)

In charge of scheduling appointments for new clients and setting up interviews. Also, responsible of explaining the terms and conditions of the Security classes the company was offering.

Using my persuasive skills I was able to get a large amount of clientele to join our team.

Made sure every student paid for their classes on time, this benefited the company by increasing the profit 75%.