Andre Wilkes, MBA

**** ******* ****** ( Marietta, Georgia 30066

Phone: 678-***-**** ( Email: acxtwz@r.postjobfree.com

LinkedIn Profile: http://www.linkedin.com/pub/andre-wilkes-mba/b/231/9b8

SENIOR IT PROJECT MANAGER / SENIOR MANAGER / CONSULTANT

enterprise implementations ( systems & customer support ( inventory

management

. Experienced project manager, consultant, and senior manager offering 10+

years of success leading and supporting diverse technology projects; MBA;

degrees in business and operations management; and 10 years of

experiences covering areas in P&L, budgeting, ERP & API deployment,

Cybersecurity, POS, SME, inventory management, multi-unit business unit

operations management. Over 20 years of progressive roles in the

hospitality and retail sector within the world's busiest airport &

surrounding regional locations.

. Business acumen, Leadership & Customer Service; plan and manage

multimillion-dollar projects aligning business goals with technology

solutions to drive process improvements, competitive advantage and bottom-

line gains. Leverage technical, business and financial acumen to

communicate effectively with clients, end-users, and their respective

teams. Self-starter, detail-oriented, and strong organizational skills;

24/7 self-initiated on-call support. 2006 recipient of the Hartsfield-

Jackson Atlanta Int'l Airport Superstar Customer Service Award

. Experienced in Change & Agile (Scrum Manager), Waterfall methodologies,

within a Matrix organization. Able to manage large project teams and

known for high-quality deliverables that meet or exceed timeline and

budgetary targets.

Skills Summary

Project Management: IT Project Lifecycle: Value-Added Leadership:

Point of Sale (POS) Requirements Gathering Virtual Team Leadership

Implementation & Analysis Cross-Functional

Inventory Management (ERP ROI Analysis Supervision

& E-commerce) - Oracle Costing & Budgeting Team Building & Mentoring

Custom Software Deployment Project Scheduling Client Facing & Client

Testing/QA/Rollout/Supp Relation

System ort Business & IT Planning

Migrations/Integrations PCI Compliance / Vendor Management & MSA

Enterprise-wide Cybersecurity/INFOSEC agreements

Implementations Sourcing, Recruiting, Extensive Retail,

LAN-Cisco Routing Developing Hospitality, WMS and

Conversion Oracle Taleo/Star Supply chain mgnt

WAN-CenturyLink Conversion Tracker experience

POS SME & Digital ad/menu

Infrastructure Project

Teams

SAP/Master Data

Education

2003 Master of Business Administration (MBA), Business Management

Concentration

Stetson School of Business and Economics at Mercer University

Atlanta, Georgia

2000 Bachelor of Business Administration (BBA), Business Management &

Operations Management Georgia Southern University Statesboro, Georgia

GSU Men's Basketball Team (NCAA Division 1), 4 year letterman & team

captain

PMI Institute Project Management Training PMP Certificate (PMP Cert.

Exam 2017)

Career Highlights

W Consulting Group, LLC (2015-Present)

W Consulting Group, LLC is a business process and project management

consulting company, which specializes in using business experience and

technology to deliver strategic business solutions.

Principal Consultant

* Point of Sale Solutions / POS SME

* Inventory Management Solutions

* Business Process Management Solutions

HMS HOST INTERNATIONAL - Hartsfield-Jackson Atlanta Int'l Airport (1995-

2015)

HMSHost is part of Autogrill S.p.A. - the world's largest provider of food,

beverage and retail services for travelers.

Senior IT Manager, Support (POS & IT Project Manager) (2008-2015)

* Systems Support/SME: Oversee and manage POS (Micros/Oracle) and

Management Information/IT Systems for Food & Beverage and Retail

operations for Atlanta Airport branch, along with regional mall

locations. Provided internal consulting by functioning as a trainer,

mentor, and champion for the use of the Micros POS system & IT related

aspects to make business more consistent, more competitive, and

profitable. Support and respond to software and hardware malfunction

and escalate issues as needed by identifying, researching, and

providing resolution to software/hardware related issues through

branch visits and remotely via email and telephone contact. Managed

the day-to-day POS support functions of the branch (<60 combined units

/ <200 workstations). Regional support the day-to-day IT functions.

* Enterprise Implementations: Locally led enterprise rollout of new

robust retail point-of-sale (POS) systems. Locally executed a global

rollout of new software and systems, including ERP solutions, Taleo,

digital ads/menus for Retail and Food & Beverage operations within the

Atlanta Airport Branch.

Results: Completed projects ahead of schedule, as much as $1.2M under

budget and to universal acclaim. Ensured defect-free releases through

careful planning, testing and QA efforts.

* System Integrations/Migrations: Project-managed large-scale

initiatives involving the transition of programs to new platforms.

LAN/WAN upgrades for HMS Host.

Results: Achieved seamless migrations and integrations that were

transparent to the airport customers, accomplished with no unscheduled

downtime and delivered by as much as $50K under budget.

* Custom Software Deployment: Managed all phases of the software

development lifecycle (SDLC) for dozens of custom solutions for

company's POS, inventory management systems, SAP/Master Data & Oracle

ERP systems

Results: Improved the speed, reliability, consistency, recoverability

and accessibility of data

Inventory Management Systems Senior Program / Project Manager (2004-

2009, 2014)

* Custom Software Deployment: Managed all phases of the software

development lifecycle (SDLC) for dozens of custom solutions for

Inventory Management system (Supply Chain Management Support)

Results: Delivered custom inventory management software and support

that saved millions of dollars, streamlined a $2M per month inventory

process, and generated up to $10M in additional annual revenues within

year one of launch, while reducing costs in the first 2 years of

implementation by $1.7M & $500,000 (YOY) in fiscal years 2005 & 2006,

respectively

. Provided internal consulting by functioning as a trainer,

mentor, and champion for the use of the Inventory Management

system to identify and investigate problems that impact the gap

between theoretical and actual cost of goods sold and

controlling those cost and improving profitability.

. Liaise with Store Manager, at the direction of the GM and

Controller, to pinpoint and explain issues that cause an

increase in cost of goods sold and create action plans to

resolve these issues.

Food & Beverage and Retail Multi-Unit/ Operations/Brand Management (1994-

2004)

Andre Wilkes, 2

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