Jason Aumen

Germantown, MD *****

Phone: 818-***-**** E-Mail: acxtrg@r.postjobfree.com

Objective

Seeking employment as a tier 2/3 Help Desk Tech or Jr. System Administrator. Work Experience

Bethesda Softworks – Rockville, MD February 2016 – November 2016 QA Tester: Followed test plans to find and report defects in various game systems / Tested on PC, PS4, and XB1 / Performed playtesting, swat testing, and PC compat testing / Regressions / Searched for and reported defects in Hansoft

Mike Mathis Productions – Pasadena, CA August 2013 – September 2015 Associate Producer: Research & identify interview candidates / Conduct interview access phone calls / Wrote sides for casting / Work with Show Runner on creative content for recreations / Fact checked scripts Story Development: Identified and researched potential stories and all story beats / Researched cases for episodes / Created outline of narrative / Pitched stories that were triggered and green lit by the network KEYW – Hanover, MD July 2009 – January 2012

Tier 2 Help Desk Tech: Monitor & respond to help desk tickets in Remedy / Desk side and remote support / Troubleshooting and resolving hardware and software issues with end user desktop systems & printers / Communicating with customers and implementing system upgrades and changes / Software Installations

/ Image, configure, and deploy new systems / Performed account lockouts and password resets in Active Directory / Outlook Support including PST mapping and repair / Citrix Support / Blackberry support Engineering Systems Solutions – Frederick, MD September 2006 – July 2009 Integration Technician: Built mobile computer kits for field military use / Tested systems to confirm functionality / Troubleshot and resolved any issues that arose Kelly Services / Chase Bank – Frederick, MD October 2005 – August 2006 Customer Support: Communicated with customers to resolve past due accounts / Updated customer accounts

Education

South Seas Film & Television – Auckland, NZ January 2012 – December 2012 Major in directing and screenwriting. Trained in all technical areas of film production. Directed and assistant directed studio shows and short films. 2

Southeastern University – Lakeland, FL 2001 - 2005 Major in Broadcasting. Studies included: Video editing, Mass communication, TV production, Photography, Radio, and Audio production.

Skills

Technical:

• A+ Certified (GFL)

• Currently pursuing Security+

• Troubleshooting

• Active Directory

• Outlook Support

• Blackberry support

• Strong PC / Windows / Mac Skills

• Basic Linux experience

• Hardware knowledge

• Imaging / System deployment

• Remedy

• Basic Programming (Python)

• Adept in MS Office

General:

• Analytical

• Detail oriented

• Strong Verbal / Written Communication

• Persistent

• Team player

• Able to work independently

• Able to meet deadlines

• Strong multi-tasker

• Fast Learner

3

References

Adam Kloc QA, Bethesda Softworks

757-***-**** acxtrg@r.postjobfree.com

David Cargill Co-Executive Producer, Mike Mathis Productions

310-***-**** acxtrg@r.postjobfree.com

Patrick Kennedy Help Desk Tier 2 Lead, KEYW

717-***-**** acxtrg@r.postjobfree.com

Gandalf Clarke Help Desk, Waystation

410-***-**** acxtrg@r.postjobfree.com

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