RESUME

PAMELA R. JACKSON

**** ********* **

Charlotte, N. C. 28213

Objective: Seeking a position where my skills and abilities will be utilized to impact the agency and the community at large.

EDUCATION:

Greensboro College

B.S. Sociology/Social Work December 1980

PROFESSIONAL EXPERIENCE:

CenterPoint Human Services, Winston-Salem, NC

Care Coordinator IDD- 4/29/13- 6/30/16

Duties: Provide Care Coordination services to individual in the IDD program which include, ISP development, coordinating services, monitoring services provided, educating families as to local resources; making sure clients stay appropriate for services by making sure that their Medicaid is active on a monthly basis; working with various providers in the community and educating on Innovation services and State service definitions.

Maxim Healthcare, Winston-Salem, NC

QP- 4/12/10 – 4/2013

Duties: Provided supervision to 10 plus staff that provided in home services to individuals diagnosed with a developmental disability. Conducted staff trainings on weekly basis to new staff as well as continuing education for others. Provided on call services on rotating basis to families.

Footprints Carolina, Gastonia, NC

Customer Support Professional- May 12, 2004- April 18, 2008

Duties: Provided Community Support to individuals that have been diagnosed with Mental Health or Substance Abuse issues and Targeted Case management services to individuals that have been diagnosed with a Developmental Disability. Services included arranging, linking, and coordinating appropriate services and monitor those services to assure customer’s needs are being met. Completed training to assist clients with obtaining Medicaid and SSI benefits..

Council for Children (Currently Council for Children’s Rights) Charlotte, NC

Advocacy Specialist- July 5, 1995- March 15, 2002

Duties: Provided individual and class advocacy for children and families experiencing difficulty accessing services and assistance in the Mecklenburg County area. Provided case consultation, advice and guidance to callers, professional and parents seeking additional support on difficult cases. Obtain a grant to develop a workshop addressing the issue of the “Impact of Domestic Violence on Children”. Worked with Mecklenburg County Department of Social Services to develop a grant to support a position for a domestic violence case manager within their agency.

Charlotte Housing Authority, Charlotte, NC

Family Self –sufficiency Case Manager- December 1994- July 1995

Duties: Assisted families in becoming self sufficient through means of obtaining education, job training, and job placement. Develop a child care program to assist parent with returning to school. Coordinated with Central Piedmont Community College to bring their GED program on the sight of the housing project. Supervised one intern in his duties.

Mecklenburg County Area Mental Health/ Child Adolescent Services, Charlotte, NC

Lead Case Coordinator- July 1990- December 1993

Duties: Developed and implemented a grant project to provide Mental Health services to children who were diagnosed as Seriously Emotionally Disturbed. Supervised tow case managers and on office assistant and managed a budget of $95,000. Assisted UNC-Chapel Hill in developing a case management curriculum for use in training students enrolled in their under graduate program. Developed and maintained medical records for all clients.

Piedmont Behavioral Health, Concord, NC

Case Manager/Therapeutic Homes Coordinator- January 1986- July 1990

Duties: Provided case management services to children who had been certified by the State under to old “Willie M” classification. These services involved developing plans of care, connecting families and children to local resources and advocating for their rights. Also provided case consultation to vocational rehabilitation, schools, courts, and other community agencies that were having difficult redirecting negative behaviors. Recruited, trained and supervised therapeutic foster families to care for these children in their homes. Provided supervision to one In Home Services Coordinator.

Tri-County Mental Health

Lead Counselor/ Group Home Director - December 1982- September- 1985

Duties: Assisted with the development of one of the first High Management group homes in the State for children certified under the old “Willie M” classification. Developed and implemented the residential program for 5 males utilizing the Teaching Family Model. As Group Home Director, provided leadership and guidance to 10 teaching parent staff, screened admissions and coordinated discharges. Also maintained medical records for all residents.

Nazareth Children’s Home

House Parent/Social Worker- March 1981-December 1982

Duties: Supervised 12 girls in a residential program. Became one of the first group homes to admit the newly certified “Willie M” classification of children. Attended IEP meetings, treatment team meetings and transporting to appointments. As Social Worker, Supervised 4 house parents and 2 cafeteria workers. Provided weekly group meetings and individual counseling sessions.

Credentials: QP, QDDP

References available upon requests

Contact this candidate