Customer Service Administrative Assistant
Resume:
Thomasa Horton
EDUCATION
**** ******* ** ********* **********
Lesley University
State of Alabama Certification classes
2003 Teacher’s Training Certificate of Achievement
Leadership Development Institute
Faith Chapel Christian Center
Birmingham, AL
2002-2003
Leadership Development II
Leadership Development Institute
Faith Chapel Christian Center
Birmingham, AL
2000-2001 Leadership Development I
Leadership Development Institute
Faith Chapel Christian Center
1999-2000 Bachelor's Degree, Business Administration
Miles College, Birmingham, Al
1982-1984 Associate's Degree Business Data Processing
Lawson State Community College
WORK EXPERIENCE
2015 Transport America
Supply Chain Driver
Follow rules and regulations for department
Carry Load of material to the Mercedes Plant and bring a load back to Kamtek
Maintain equipment and keep area clean.
Do safety inspection of equipment and pre trip equipment before driving.
Keep daily logs of time spent on duty and while driving
Be courteous to customers and maintain professional interpersonal skills
Deliver material on or before deadline
Utilizing math skills to count and report
2013 Fedex Expess
Handler/Truck Driver
Preparing freight to be loaded for transportation
Sorting freight to go to different stations on truck or on plane.
Unloading freight from trucks and loading freight into ULS
To be sent to airport for transport
2013 Holy Family cristo Rey Catholic High School
Substitute Teacher/Volleyball/Basketball Coach
Substitute teaching students and fostering unity and teamwork among the student
Motivating student to apply themselves and positioning themselves for success.
2012WIS International
Inventory Associate
Scan items and maintain accurate count of items using handheld scanner
Use of good customer service skills to customers
Maintain a positive attitude and good manners
Analyze all customer requirements and provide appropriate solutions for all
customer requests in a timely manner
Keep and maintain accurate inventory records
Perform stock inventory activities as required for cycle counts and periodic reconciliation
Maintain a clean and safe work area
Follow Safety procedures and comply with responsible behavior
Other duties as assigned by manager
AT&T
Customer Assistant
Providing customer support for customers with technical issues with internet service.
Giving the ultimate service experience for each and every customer that calls. Providing the Service Promise to all customers we encounter on a daily basis
2010-2011 Averitt Express
Truck Driver
Worked as a supply chain driver at Mercedes transporting parts to
Vendors by drop and hook up trailer for transport from vendors back to plant.
2009-2010 Holy Family Cristo Rey Catholic High School
Computer Literacy Teacher
Teaching students computer applications and to work in groups
Preparing students for the 21st century technology
Teaching student to do presentations and allowing them to search the
Web for information pertaining to class instruction.
2007-2009 Bessemer City School System
Business Marketing Teacher
Teach students to master basic skills in the areas of word processing, database management, spreadsheet, presentation, Internet, and E-mail. The students are given the opportunities to identify ethical issues pertaining to information systems and to gather information about careers in technology. The students learn to sharpen their communication skills and critical thinking skills through the use of software applications. The students learn to do projects that promote teamwork, and leadership skills, and offer further opportunities for application of knowledge and skills.
2001-2006 City of Bessemer Municipal Court
Magistrate/Administrative Assistant II
Supervising employees in the day to day operations of the Bessemer Municipal Court system,
Making sure that lunch hours and break times were coordinated with the proper staffing of the court.
Providing internal and external customer service on a daily basis to those internal and external customers during office hours.
Receiving, verifying, and recording receipt of legal documents.
Preparing court dockets by entering court data into computer and numbering cases and tickets and contacting involved parties if necessary. Assisting the presiding Judge with calling the docket names and arranging information needed for court session. Reviewing information for accuracy, preparing and filing warrants. Interacting with the Police Department by giving dispositions and all needed information. Calculating and receiving money for court costs, traffic fines etc. Assisting the public with any pertinent information, pertaining to questions and complaints. Maintains files on all defendants and providing assistance and training to less experienced workers. Act as liaison to Judge for Police Officers or other City officials as needed. Talking to complainants and issuing warrants for the court.
2000-Present United States Navy Reservist--NMCRC Bessemer
Yeoman
Transferring information into the computer for the unit. Handling recall bill and doing necessary paperwork for the unit for smooth operation. Typing Evaluations, Fit Reps, Awards and other types of correspondence. Helping coordinate special events, doing payroll and answering any questions about payroll while on duty.
1998-2001 City of Bessemer Municipal Court
Administrative Assistant I/ll
Answering the phone and provided internal and external customer service. Preparing court dockets by
Keying court case data into a computer. Assisting the public with questions or problems encountered by
them. Help file away all finished court paperwork in a timely manner. Reviewing information for accuracy making corrections as needed. Balancing money at the end of the day.
1996-1998 City of Bessemer Bessemer Utilities
Cashier
Providing customer service to the hundreds of people entering the facility.
Taking payments at the drive thru window.
Looking up information about residences for customers. Tallying up money at the end of the day and making sure that the cash drawer balanced correctly.
1994-1996 City of Bessemer---Mayor's Office
Administrative Clerk
Working closely with the Mayor's secretary and in coordinating events and special projects. Typing letters as well as memos to department heads and entering important information into the computer.
Set up appointments and performed a variety of Public relations and administrative support functions for department utilizing knowledge of the procedures and policies pertaining to assigned areas.
AWARDS
Sep-2002 Cited for Outstanding Professionalism and Exemplary Performance while on an 18 day Annual Training in the Administrative Department of NSWU-4, Roosevelt Roads, Puerto Rico. .
July-2002 Letter of Commendation from Captain Alfred Page for exemplary performance while on a 26-day Annual Training in NSIPS AND RES-PAY departments at the NMCRC.
2001 Awarded as Co-Chair of Bessemer Area March of dimes campaign.
2000 Magna Cum Laude Graduate of Miles College
1997 Certificate of Appreciation for March of Dimes volunteer
1984 Honor Graduate of Lawson State Community College
1982 Voted Who’s Who Among American High School Students
1981 Voted Who’s Who Among American High School Students
HOBBIES
2002-2003 Coached Jonesboro Elementary School Girls Basketball Team
Coached Girl’s AAU Basketball Team, (Alabama Road Runners)
Playing Softball for Faith Chapel Christian Center
Playing Basketball, Volleyball and Tennis
Reading and working Crossword Puzzles
References
Dr. Gregory James
Professor
Miles College
Sadie Deramus
Professor
Lawson State Community College
Brenda Harris
Administrative Assistant
Bessemer Water Department
Darryl Hagler
Teacher/Coach
Holy Family Catholic High School
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