MARIA BEATRIZ ANDERSON

***** ** ** **

Edmonton - AB- T5B 3N3

Telephone: 587-***-****

E-mail: acxtcq@r.postjobfree.com

QUALIFICATION SUMMARY

Over 30 years office administration experience in various capacities

involving various types of confidential financial and information

processing, reporting and tracking

Extensive working knowledge of office and administrative procedures,

protocols and equipment as well as accounting functions and principles

Adept with setting up, managing and maintaining various filing systems

and detailed information records

Excellent public relations and communication skills with the ability to

establish and maintain interpersonal relationships and a professional

image with management, staff, customers and suppliers

Adept with providing exceptional customer service with a demonstrated

ability to effectively meet or exceed customer expectations

Flexible with the ability to adapt quickly to changes and new techniques

Strong analytical skills and attention to detail

Process invoices for payment

Exercise sound judgment based on knowledge, experience and gathered

information to make competent business decisions according to

corporate goals, guidelines and procedures

Excellent organizational and time management skills with the capability

and flexibility to complete multiple tasks according to deadlines

Efficiently able to work independently and in collaboration with others

Proficient using various computer applications including Microsoft Office,

advanced internet and database software

Ability to speak, read and write fluent Spanish (native language),

Portuguese (Brazilian) and English

WORK EXPERIENCE

June 2003

Nov. 2016-

Sherwood Library Branch

Public Service Clerk

Page PB-1 (June 2003 - July 2005)

Provide a high level of patron service by administering all library

circulation system tasks pertaining to lending, maintaining and shelving

library materials, answer and direct inquiries from within the library or by

phone and assist in the provision of ready reference and readers

advisory service

WORK EXPERIENCE (continued)

Assume shift supervisory responsibility in the absence of the Branch

Head

Provide support services in community programming

Prince of Wales Branch

Public Service Clerk PB-4 (January 2005 - September 2006)

Library Clerk PB-3 (July - December 2004)

Performed duties as outlined above with the Sherwood Branch

Supervised Childrens Programs at Core-Ritchie Neighborhood Centre

Represented Branch Head in Circulation and OHS meetings as required

Central Branch Circulation Unit

Page PB-2 (September 2006 - June 2008)

In addition to above duties, pulled material for weeding consideration for

Information Services librarians

Maintained main floor photocopiers

Performed annual inventory functions

Created and implemented non-fiction DVD label titles for easier access to

patrons, shelving and searching

Suggested and implemented Pages Daily Blog from one shift to another

to keep the team up to date on work events

Central Branch Circulation Public Service Clerk PB3

2009-2016

Performs other related duties as assigned.

Provides circulation services such as: register borrowers, check out and

check in of library materials, resolve snags, place holds, receive payment

of fines, and resolve or refer complaints.

Provides reference and readers advisory service to the public.

Maintains specific clerical operations such as: periodical holdings, inter

library Loans, cash sheets, reconciling cash floats, and mail sorting.

Shelves library materials and merchandizes branch collections as directed

by Collections librarians. Maintains and repairs library materials.

Provides circulation services such as: register borrowers, check out and

check i

Provides reference and readers advisory service to the public.

Maintains specific clerical operations such as: periodical holdings,

Assumes shift supervisory responsbility as assigned.

2001 2003 - HERJACK ENGINEERING LTD.

Sao Paulo, Brazil

Administrative Assistant

Typed and compiled photographic and data reports from 18 field

engineers for low income residential house builder

Calculated, processed and reimbursed engineers out-of-pocket

expenses and mileage claims

1992 2000 - ANSALDO COEMSA S/A

Sao Paulo, Brazil

Translator/Interpreter, Bilingual Secretary (Spanish/Portuguese)

Translated and typed technical company proposals and tenders from

Spanish to Portuguese for distribution to companies in Latin America and

Spain for Italian Hydro-Electric company

Private secretary for electrical generating and transformer divisions

managers, processing various documents and internal reports

Provided support for commercial representatives and customers

Created database and controlled files of pending tenders and contracts

Arranged international itineraries for the managers

Renewed company register with the federal and state authorities

Promoted and improved trade relationships with customers and

representatives resulting in a significant increase in business volume

WORK EXPERIENCE (continued)

1984 1991 - SPA-REPRESENTATIVES (Supplies/Clothing Broker for Armed Forces)

Sao Paulo, Brazil

Secretary of Administrative Director

Set up and replaced showroom displays

Typed commercial proposals and maintained filing systems

Performed all banking, payables, inventory and royalties calculations

Obtained and controlled insurance portfolio

1983 1984 - RECONDIS REPRESENTATIVES (Ponds Cosmetics Representative)

Sao Paulo, Brazil

Accounting Assistant

Calculated, processed and maintained monthly and fiscal accounting

records

1979 1983 - SONAR ELECTRONICS

Sao Paulo, Brazil

Administrative Assistant/Storekeeper/Human Resource Assistant

Shipped, received and maintained detailed inventory records of electronic

component stock, raw material and finished product

Assisted with processing payroll and other human resource functions

Calculated and prepared year end accounting adjustments

EDUCATION & TRAINING

In-house Library Training - Reference, Horizon Circulation and Searching,

Gale Training, Literature Database Demonstration

Library Technician Diploma: Level 1(incomplete) - SAIT (ALBERTA)

Level 1: Distance Education Library 200 CERTIFICATE - SAIT

(ALBERTA)

Standard First Aid and CPR

Secretarial Certificate, University of Uruguay, Secretarial, Montevideo,

Uruguay, 1977

Grade XII Diploma, Instituto Batlle e Ordonez, Montevideo, Uruguay,

1974

COMMUNITY & PERSONAL INVOLVEMENT

Volunteer: The Leader-Post Raise-A-Reader Fundraising Campaign,

2007, 2005

Tutor: Spanish Tutor from Basic Level to Advanced

Interests: Languages, Theatre/Performer, Literature, Crafts, Music

Contact this candidate