Melati Mohd-Salleh

*** **** ****** ******, **** A6, Jacksonville, FL 32202 • 904-***-**** • acxszd@r.postjobfree.com

Objective: To obtain a position of employment as a Retail Travel Banker that uses my customer service, accounting practices, business processes, and interpersonal skills with and among customers.

My expertise:

s

Proficient with Internet, Microsoft Word, Microsoft Excel, PowerPoint, and typing 30-words/minute.

Promoting and integrating an appreciation for cultural diversity with learning, compassion, and empathy.

Integrating Spanish and American sign-language in lesson plans, especially for those with English as their second language.

Teaching and nurturing children, ages 6 months to 16-years-old.

WORK EXPERIENCE

2016-present Volunteer Tutor Women’s Center of Jacksonville Jacksonville, FL

Tutoring English language and English as a Second Language to adult students.

2013-2015 Call Center Agent Convergys Jacksonville, FL

Analyzing U.S. Bank accounts using accounting and customer service skills, issuing check cards, facilitating customer calls to appropriate departments, and providing great customer service.

2012-2013 Primary Caregiver: Episcopal Children’s Services (ECS): Jacksonville, FL

Infants & Toddlers West Duval County Early Head Start

Provided teaching and child care services to infants and toddlers. Properly handled food and infant formulas, ensured cleanliness, and adherence to ECS standards and Florida’s DCF.

2012-2013 Lead VPK Teacher Young People’s Development Jacksonville, FL

Academy & Early Learning Center

Taught a classroom of Pre-Kindergarten students. Provided high quality child care services and nurtured children, ages 6 months to 6th grade. Promoted healthy living and parenting and complied with DCF.

AWARDS

Certificate of Achievement: Call Center Metrics at Convergys in September 2015.

Florida’s Staff Credential (Formal Education: Voluntary Pre-Kindergarten). Awarded from DCF in April, 2011. License # 3745196.

Certificate of Achievement in Foreign Language Olympiad in 2000.

California’s Golden State Exam: Spanish School Recognition in 1999.

EDUCATION & CERTIFICATIONS

M.B.A. Accounting from Capella University, Minnesota in 2016.

B.A. in Liberal Studies & General Sciences from California State University, Northridge in 2006.

LANGUAGES

Fluency in conversational Spanish, Malay, and Indonesian.

REFERENCES

Ms. Karla Williams Team Leader for U.S. Bank program at Convergys 904-***-****

Ms. Ruth Ann Martin Women’s Center of Jacksonville: Expanded Horizons 904-***-**** ext.233

Ms. Tangela McMillian Advocate of good quality child care services 904-***-****

Ms. Latoya Woods Infants & Toddlers’ Teacher at Bright Horizons 904-***-****

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