Dorthea Dennard
Lawrenceville, GA
acxsuj@r.postjobfree.com - 706-***-****
Authorized to work in the US for any employer
WORK EXPERIENCE
Call Center Representative
Convergent/ hire dynamics - Dunwoody, GA - November 2016 to Present A inbound call center that assist customers with there utility bill assist with payment arrangements, take payments,and assist with any questions and concerns of there account... Call Center Customer Service Representative
Vital solutions - Peachtree Corners, GA - August 2016 to November 2016
(3rd party AT&T company) Assist customers with their at&t accounts, new service, check their online order status,inbound call center,200+calls on a daily basis,process payments, and answer questions in a timely manner
Customer service rep/sales
Energy enrollment firm/ verde energy - Duluth, GA - May 2016 to June 2016 Enroll customer into a fixed rate plan for their electric power...inbound/outbound calls(300+) Customer Service Representative/Retention Specialist NexxLinx - Duluth, GA - March 2016 to April 2016
Responsibilities
Assist customers with their accounts, at time warner cable(300+) calls Inbound/outbound
Skills Used
Great customer service and data entry
Call Center Representative
Express staffing /SNS - Alpharetta, GA - March 2015 to March 2016 Responsibilities
I take calls in from over 5 cell phone companies, AT&T, T-Mobile,Verizon etc...assist them with paying their bill(payment processing) answer inbound/outbound calls(300+) calls a day,process their account and answer questionsand data entryanswer all questions in a timely manner, and also meet company metric and productivity standards
Accomplishments
Great customer service and team player
Skills Used
Customer service, team player, great attitude, people skills etc Nutrition Assistant
B O E/ Central kitchen - Macon, GA - January 2006 to March 2015 Responsibilities
Complete recipes for the day, and pack food to be sent out to the school.. Accomplishments
I learn how to be accurate at what I do..
Skills Used
I learn I to weigh out recipes,and to pack out food to be sent to the schools cashier
walthall - Macon, GA - January 1996 to August 1998 Responsibilities
Was to ring up sales, and use great customer service, Accomplishments
I accomplished great customer service while cashing out sales... Skills Used
Customer service
machine operator
ykk/image staffing - Macon, GA - May 1994 to December 1994 Responsibilities
My responsibilities was to do small maintenance to the machines to keep them running for the Packers to get their production. .
clerical clerk assistant
workforce /macon police department - Macon, GA - May 1993 to March 1994 Responsibilities
My responsibilities was to do background checks when customers came in to get one, assist police with putting tickets in the system as well as put data information in the computer data base as well.. EDUCATION
criminal justice
central georgia technical college - Macon, GA
2007 to 2009
diploma
Southeast high school - Macon, GA
1990 to 1994
SKILLS
Call Center rep (1 year), Customer Service Representative (1 year), Warehouse (10+ years), Nutrition assistant (10+ years), Customer Service (3 years), Data entry (Less than 1 year), Payment Processing (1 year)