OLIVIA WALKER, MBA

**** **** *****, ********, ***** 77581 Cell: 713-***-****

acxsj2@r.postjobfree.com

CAREER FOCUS

Results oriented, high energy and skilled professional with an accomplished track record as a Project Manager,

Telecommunications Analyst and Relationship Manager on global and domestic voice/data projects. Experienced IT

Trainer and Course Developer.

SUMMARY OF SKILLS

Complex problem resolution

Relationship management

Business recovery and sustainability

Contract maintenance

Project Management

Circuit inventory control

MBA

Telecom billing analysis

Microsoft Enterprise Voice systems

Strong team player

VoIP/SIP Trunking

RFP process

ACCOMPLISHMENTS

Project Management – Responsible for relocating Invesco’s Data Center including voice circuits, voice network equipment, and disaster recovery plans. Managed implementation of SIP trunking for enterprise. Managed transition of hundreds of circuits and invoices from acquisitions. Managed circuit inventory of all North American sites and established a central repository. Managed the replacement of global WAN circuit and domestic voice circuits resulting in $500,000 annual savings. Coordinated circuit installations & disconnects while minimizing budget overruns. Managed PBX migration for 20 remote offices to Cisco VoIP. Managed 3 highly visible projects simultaneously on time and within budget. Projects included install of 1000 port Siemens PBX, moving corporate office and opening 25 remote offices. Eliminated $35,000 in Helpdesk costs, recovered $50,000 in credits from telecom vendors.

Relationship Management - Coordinate with vendors to resolve issues, enforce contract terms, ensure timely install and disconnect requests, resolve billing issues. Create opportunities to reduce telecommunications costs. Experience with global telecommunications providers and ordering.

Training - Developed Servicebook Training Guide for Voice Services. Established first corporate technical training department for 350 employees. Reduced training costs by $55,000 annually and reduced overhead costs by $21,250 annually. Created training materials, process and procedures for remote offices.

PROFESSIONAL EXPERIENCE

INVESCO

Houston, TX

Senior Carrier Services Engineer 11/2009 to Current - c

CPS ENERGY

San Antonio, TX

Trainer 10/2008 to 11/2009 IT Training and Usability Lead for AMI/MDM Smart Meter Deployment project focusing on content development, business process change and workforce transition/displacement training. Work with Subject Matter Experts to design, develop just-in-time training based on blended delivery formats & audience. As Usability Lead responsible for look, feel and flow of SAP to AMI/MDM interface.

INVESCO

Houston, TX

IT Project & Relationship Manager 08/2006 to 10/2008 U.S. Project Manager for the replacement of global WAN circuits and domestic voice circuits. Providing time lines, risk assessments, and communications to U.S. management team.

Saved $500,000 annually Coordinated circuit installation & disconnects minimizing budget overruns. Relationship Manager focused on circuit order placement and installation, service outages, and account reconciliation for network. Hosted weekly customer service/status meetings with vendors. Reported voice problems to vendors and managed process to resolution.

COMSOLUTIONS

Texas

Trainer Voice Systems 05/2004 to 08/2006 Effectively trained employees at various companies on phone and voicemail systems features. Consulted with designers to understand system design and special applications for effective training. Trained clients, Receptionist and Call Center agents on Siemens and Cisco VoIP telephone and voicemail systems.

WORLD SAVINGS

San Antonio, TX

IT Project Manager 05/2004 to 07/2005 Managed PBX migration of 20 remote offices from Siemens PBX to Cisco VoIP. Created training guide outlining the differences in feature functionality. Provided problem resolution for Helpdesk agents. Created procedure and process documentation for Remote PBX group.

SIEMENS

Houston, TX

Project Manager, IT 01/2002 to 04/2004 Project Manager for 3 significant projects simultaneously: migration to 1000 port system, closure/move of corporate office and opening of 25 remote U.S. offices on time and within budget. Managed subcontractors keeping them accountable to time lines and budgets. Prepared status reports and delivered presentations to Senior Level managers. Managed day-today voice operations including negotiating and managing outsource contracts, switch & voicemail maintenance contracts. Monitored monthly local and long distance phone bills as well as audio conferencing bills for accuracy and resolve discrepancies.

Eliminated $35,000 in annual voice helpdesk costs

Recovered $50,000 in credits from vendors Created and maintained Business Recovery plans for voice networks including toll free numbers and call centers. Setup BR recovery seats at designated office locations.

SIEMENS

Dallas, TX

Corporate Training Manager 12/2001 to 12/2002 Established corporate technical training department for 350 employees with special focus on 170 SAP users and 20 IT staff. Crossed managed 8-10 subject matter experts for the purpose of developing curriculum and facilitating training classes. Assisted team with developing peer-mentoring seminars, increasing knowledge without increasing training expenses. Resulted in reduction in the number of tickets to Helpdesk.

Established role-based training paths for SAP users, reducing training costs for Power Users by $55,000 annually. Reduced overhead by $21,250 using business area experts as trainers for end-users. Also brought SAP training classes in-house.

EDUCATION

MBA: TELECOMMUNICATIONS MANAGEMENT

University of Dallas, Dallas, TX, United States

BACHELOR OF ARTS: ORGANIZATIONAL BEHAVIOR

University of San Francisco, San Francisco, CA, United States

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