Ryan Rusoff
EDUCATION:
Farmingdale State College 2012
Bachelors of Arts, Technology Studies
Minors: Biology, Chemistry, Business and Sociology
CERTIFICATIONS:
Cisco CCENT Routing & Switching Certification 1/ 2015
CCNA Routing and Switching Certification 7/ 2015
OSHA 10 Hour Construction Outreach Training 6/ 2015
Experience:
essensys – Manhattan, NY 11/2016 - Present
essensys is a world leader in cloud automation and orchestration, transforming the way business IT services are provisioned, managed and monitored in a single, easy-to-use, self-service interface. Today, essensys delivers an extensive and ever-growing ecosystem of best-of-breed products, services and capabilities across all layers – from IaaS to SaaS - to over 5,000 businesses.
Project Manager
Responsible for the project management and delivery of voice, data and wireless solutions to customer spaces (flexible/executive workspaces)
Infrastructure design to satisfy the business centers voice, data and WiFi needs
Migration of voice, data and wireless solutions for business centers and flexible workspaces with 350+ users
Contract management
Vendor management and procurement
Responsible for negotiation of carrier circuit/interconnection quotes to provide to sales team
Capex & Opex tracking and how to cut monthly expenditures
Customer escalation point
Approval point of all invoices
Management of circuits with various carriers in the United States
Porting of DIDs from carrier onto our network
Hardware procurement from the largest suppliers in the US & overseas
Site surveys to grasp DID inventory, voice & data needs and wireless architecture
Seamless migration of customer services
Racking + stacking of equipment. Patching of patch panels into switches
Layer 1 Solutions – Roslyn Heights, NY 4/2015
Co-Founder
Security cameras, alarm systems, access control, data & voice wiring.
Scout potential sales opportunities.
Communication and coordination with potential customers.
Designed company website www.Layer1iT.com
Transbeam- New York, New York 10/2013 – 12/2014
Transbeam is a nationwide managed services provider of MPLS, Ethernet, Hosted Voice, 4G/LTE Wireless Backup, Cloud, Call Center Solutions and Real-Time Network Monitoring backed by our wholly owned next generation network powered by Juniper.
1.Operations Coordinator 5/2014 - 12/2014
Oversee daily operations in the Network Operation Center (NOC), Provisioning and Service Delivery departments.
Daily reporting to upper management - Hard down customers, Cable Failure impacted customers, synopsis of open trouble tickets.
First level support escalation contact.
Managed a team of 20+ NOC technicians, provisioners, project managers and supervisors
Simple remote troubleshooting within Cisco Routers, Layer 3 Switches and Switches.
Reviewing interfaces on the router.
Show ip interface brief - status of interfaces on the router including IP addresses and both layer 2/layer 3 status.
Show interface - to review interface status, utilization and possible errors.
Show IP route - to review the routing table and how IP's are routed from router to router.
Show running-configuration - ensure all configurations on the router or switch are up to par and correct
Outline daily action items for follow up or possible escalations for the NOC, Provisioning and Service Delivery departments.
Cisco Call Manager & Unity Connection experience.
Daily division of tasks to NOC technicians and outlining of high priority trouble tickets.
Minimize escalations.
Ensure partner portal is updated on a daily basis for all orders and trouble tickets.
Report to ILEC/LEC executive management with any outstanding issues that need help being driven to resolution.
Daily communication with ILEC/LEC upper management.
Ownership of Verizon Top 10 tickets + Cable failures.
a. Report high level EOC, POTS and EOF issues to Verizon management (achieved faster restoration times on cable failures & earlier dispatch commits).
b. Provide Verizon with test results to narrow down whether the trouble lies in the field or in the central office.
c. Prioritize tickets on a severity scale for Verizon to resolve.
Communicate with customers to keep them updated on their service impacted issues.
Assess billing credit for customers who have been service impacted over a period of time.
Provision a high volume of fiber orders.
2.Fiber /Provisioning Specialist 3/ 2014 - 5/ 2014
Manage & provision a large number of fiber orders - 50+ at a time
Daily/ weekly interaction with the carrier to move the orders along
RFC testing and speed tests during turn-up
Knowledge of the LEC Fiber order process from A to Z
3.OC Technician 3/ 2014
Troubleshooting EOC circuits, fiber and T1 circuits
Troubleshooting in DSLAM
Hobbit
Simple troubleshooting in Cisco routers
Open and work trouble tickets with Local Exchange Carriers (LEC) to completion
4.Field Technician 10/ 2013- 3/ 2014
Internal wiring specialist - running cable and terminating, troubleshooting from the bridge and DMARC, assisting on turn-up of EOC & Fiber circuits
Configuring Adtran bridges and Accedian media converters
Speed test directly from equipment handoff - entering IP's, speed and duplex changes, etc...
Fundamental Baseball Camp, New Hyde Park, NY 2009- Present
Baseball Instructor
Teach children (6-16) baseball skills.
Organize drills independently to improve players’ specific skills.
Rite Aid Pharmacy, Great Neck, NY 2008-2009
Pharmacy Technician
Filled prescriptions for customers in a fast- paced environment.
Typed and processed prescriptions into the NexGen Pharmacy computer system.
Worked independently with prescriptions prior to the pharmacist’s approval.
North Shore LIJ Hospital, Manhasset, NY 2009-2010
Clinical Experience
-Cared for patients on the Infectious Disease and Cardiology units under the supervision of Nurse Practitioner’s while in the Farmingdale State College Nursing program.
-Administered intravenous (IV) solutions, as well as subcutaneous and intramuscular injections.
-Administered medications to patients on their daily schedules.
Academic Achievements/ Awards:
President’s List Farmingdale State College, June 2011
Dean’s List Farmingdale State College, December 2011
Dean’s List Farmingdale State College, December 2012
Phi Theta Kappa National Honor Society Inductee
Athletic Achievements/ Awards:
Farmingdale State College Baseball Team
Skyline Conference Champions, Farmingdale State College
NABF World Series Participant 2013
AAABA World Series Participant 2010 & 2011
AAABA Leading Hitter 2011- 3 Homeruns
All-Long Island Selection, Boys of Summer Baseball League
All-County Baseball Team, Herricks HS