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Human Resource Customer Service

Location:
Selma, AL, 36703
Posted:
December 06, 2016

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Resume:

Camella Hollaway

*** ******** ********

Alabaster, Alabama 35007

334-***-**** (cell phone)

205-***-**** (messages)

334-***-**** (home phone)

acxsg3@r.postjobfree.com

To whom it may concern:

Are you spending too much time handling payroll, administrative task, or office work in general? Would you like to free yourself from tedious detail work so you can focus on building your business or company? If the answer is yes, then we should speak.

I offer over fifteen years in Human Resources, Administrative Support, Customer Service, Collections, and Management. You will benefit from my following strengths:

A proven reputation with a consistent history of exemplary performance reviews and recognition for driving efficiency improvements to office systems, workflows, and processes

Superior multitasking talents with the ability to manage multiple high-priority assignments for driving efficiency improvements to office systems, workflows, and processes

Broad based experience covering a full spectrum of administrative duties, including executive support, office management, billing/invoice, payroll administration, customer care, account management, data management, document preparation, travel/meeting coordination, project/program support, and project management

Computer expertise, with proficiency in MS Office programs (Word, Excel, PowerPoint, Outlook, Kronos, POPS and Access)

Interpersonal skills, verbal communication, and writing skills

Beyond knowledgeable in federal, state and local laws regarding the workforce

I am confident if you hire me, you will have more time and energy to concentrate on growing your company. If you need further information, please contact me at 334-***-**** or acxsg3@r.postjobfree.com. I look forward to hearing from you soon.

Best Regards,

Camella Hollaway

Camella Hollaway

158 Kentwood Terrance

Alabaster, Alabama 35007

acxsg3@r.postjobfree.com

334-***-**** (cell phone)

205-***-**** (messages)

334-***-**** (home phone)

Professional With Excellence

Objective: To secure a career in a multi-culture Company in Management or on an Executive Level Human Resources or Administration.

I am currently volunteering at schools, churches, universities, colleges and civic organizations in Selma, Alabama and surrounding areas presenting a Job Readiness Program I enunciated.

Experience:

Human Resource Coordinator New York Life Insurance Company Montgomery, Alabama

October 2016 – Present

Ability to work in a team environment

• Sound judgement acumen

• Strong work ethics and attention to detail

• Excellent verbal and written communication skills

• Highly organized with a profound ability to multi-task

Assisted HR Manager throughout recruitment process

• Managed job postings

• Developed pre-screening questions

• Edited and published job advertisements

• Assisted with reporting, tracking, and producing hiring metrics

Assist in employee hiring and firing procedures

• Provide input for employee retention policies

• Handle payroll procedures

• Obtain required approvals from CFOs regarding all HR procedures

• Maintain and update company’s organizational charts

• Coordinate exit interviews

• Provide administrative support

Facilitated implementation of established policies and standards of performance in an otherwise haphazardly working sales department

• Formulated a handbook that possessed information on community relations

• Handled transactional and common functions, increased output by more than 35%

• Communicated effectively with employees handling basic questions

Residential Advisor Montgomery Job Corps Center Montgomery, Alabama

May 2015 - October 2015

Managed resident occupancy while bridging relationships with the residents and the community

Ensured residents complied with policies and procedures

Assisted residents in developing their character while programming efforts in relations to the six pillars of student success

Educated residents on the policies and procedures of Residential Life

Promoted student involvement in University Residential Life committees, activities and events

Helped to facilitate an environment that allows residents to meet their academic goals

Provided opportunities for residents to look at the world from different perspectives by being a positive role model while maintaining a professional behavior at all times

Supported the academic and personal mission of which they life by following policy and procedures

Human Resource Generalist Renosol Seating, LLC. (Lear Corporation) Selma, Alabama

June 2013 - October 2013

Implemented Human Resource programs by providing talent acquisition, staffing, employment processing, compensation health/welfare benefit training and development, records management, safety and health succession planning, employee relations and retention, EEO compliance, labor relations and completing personnel transitions

Developed Human Resource solutions by collecting and analyzing information; recommended course of action

Improved manager and employee performances by identifying and clarifying problems

Submitted vacation request for exempt and non-exempt employees

Requested information from law enforcement officials, previous employers and references in order to determine applicants’ employment verification

Hired and interviewed internally and externally for exempt and non-exempt employees

Entered raises, garnishments, FMLA, direct deposit and payroll for one hundred six teen non-exempt employees and twelve exempt employees

Maintained Human Resource information system records and complies reports from database

Maintained compliance with federal and state regulations concerning employment

Performed other duties as required

Office Manager Shepherd Enterprises, LLC. (DBA Curves) Selma, Alabama

June 2005 - April 2013

Administered payroll for 8 non-exempt employees.

Completed special projects by clarifying project objectives

Set timetables and schedules by conducting researches, developing and organizing information and fulfilling transactions

Managed client expectations by communicating project status and issues

Resolved concerns, analyzed time and cost issues while preparing reports

Prepared reports by collecting and summarizing data and trends

Updated job knowledge by participating in educational opportunities; reading professional publications; maintaining personal networks; participating in professional organizations

Enhanced department and company’s reputation by accepting ownership for accomplishing new and different request.

Explored opportunities to add value to franchise accomplishments

Supported collection efforts for approximately twenty five thousand accounts through front-line collection team management, including goal setting, metrics monitoring and call quality reviews

Monitored accounts past due status and aging to determine and necessary collection, corrective or adjustment action

Provided employees benefit programs and worker’s compensation plan

Prepared badges, passes and identification cards and performed other security-related duties

Administered employee aptitude, personality and interest assessment

Recruited new staff internally and externally

Arranged for advertising and posting of job vacancies and availabilities

Maintained compliance with federal and state regulations concerning employment

Maintained Human Resource information system records and complies reports from data

Human Resource Generalist Zion Full Gospel World Ministries Doraville, Georgia

January 1996 - May 2005

HRIS management, and the daily activities associated with the deliverance of benefits to staff and faculty

Administered various Human Resource plans and procedures for all company personnel; assists in the development and implementation of personnel policies and procedures

Prepared and maintained employee handbook and policy and procedure manual

Participated in developing department goals, objectives and systems

Administered compensation program

Monitored performance evaluation program and revised as necessary

Performed benefits administration to include claims resolution, changed reporting, approving invoices for payment, and communicating benefit information to employees

Filed EEO-1 reports annually

Maintained reports and logs to conform to EEOC regulations

Conducted new employee orientation

Handled employee relations Monitored career-pathing program and writes and places advertisements

counseling, outplacement counseling, exit interviewing and unemployment compensation

Participated in administrative and seminars

Maintained company organization charts and employee directory

Assisted in evaluation of reports, decisions and results in department to established goals

Recommended new approaches, policies and procedures to effect continual improvements in efficiency of the department and services performed

Maintained Human Resource information system records and reports from database

Maintained compliance with federal and state regulations concerning employment

Education:

Selma University

Bachelors of Arts (Business Administration)

Selma, Alabama

(June 24, 2016)

Selma High School

Diploma (General Studies)

Selma, Alabama

(June 9, 1989)



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