Danielle Smith

** ******* ****

Staten Island NY 10310

646-***-****

acxsf1@r.postjobfree.com

Objective: To obtain a position that I can best utilize my skills with a company that can offer an opportunity for career growth.

Experience:

2007-Present National Benefit Life Insurance (Primerica), Long Island City, NY

Account balances; Take care of premium services

Updating accounts

Conducting Inquiries into customer’s insurance policies

2004-2007 Sovereign Bank (Independence bank) (call center), Staten Island, NY

Opening and closing accounts

Balancing accounts

Answering customer questions

2002-2004 Time Warner Cable (call center), Staten Island, NY

Customer Service Representative Answered customer service calls

Conducted sale presentations.

Communicated with customers, took orders and offered promotions.

2001-2002 Flake Wilkerson Marketing Insights, N. Little Rock, AR

Research Interviewer Conducted, special studies and telephone interviews

Prepared reports/presentations of research results by efficiently communicating critical learning, consumer insights to management.

2000-2001 Wilson Leather, N. Little Rock, AR

Assistant Manager Maintained department

Profitability through research, report analysis, identifying trends, defining problems and developing appropriate responses.

Delegated tasks and followed-up to ensure task completion

1999-2000 Fingerhut, Staten Island, NY

Telemarketer Called prospective customers to promote our services using effective telemarketing methods to generate leads. Contributed to and flourished in a team environment.

1998-1999 Staples Staten Island, NY Lead Cashier

Supervised and coordinated activities of workers engaged in receiving cash and/or credit card payments for merchandise

Keeping records of funds received. Answered questions regarding merchandise information, operated a multi-line telephone and provided assistance to callers. Closed out cashier registers.

Education:

1995-1997 Virginia State University, Petersburg, VA Liberal Arts

1997-1998 Long Island University Brooklyn, NY Business Administration

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