Trinere Perkins

**** **** ****** ***

Chicago, IL 60639

312-***-****

acxscr@r.postjobfree.com

PROFILE

My objective is to obtain a position that will allow me to utilize the learning abilities of my cashier and customer service experience along with the people skills that I have acquired to assist with the advancement of the organization towards its missions and goals. EXPERIENCE

Community Support Representative, Uber; Chicago, IL Aug 2016

•S olve complex problems for customers quickly and with highest quality delivery using various support platforms (email, chat, phone)

•A ble to learn and master multiple systems (knowledge base and various contact management systems)

•C ommunicate quickly and effectively to various levels internally at Uber and externally to users as needed

•B e a subject matter expert on processes and may help internal Uber CSRs as well as users with complex problem solving

•T riage urgent issues, escalate to appropriate stakeholders, and drive them to resolution as necessary

•Use ex ceptional verbal communication skills, must be able to understand complex issues and communicate those issues in simple ways both internally to Uber teams and externally to customers.

•S killed at handling many complex and urgent issues at once to efficiently solve a large number of inquiries.

Data Entry Key Specialist, J.P Morgan; Chicago, IL April 2016 -Aug 2016

• Utilize strong computer/data entry skills

• type 9,500 kph

• Attention to detail is critical

• Meet productivity goals

• Validate information for accuracy

• Prepare documents for processing

• Ability to produce quality work in a high volume production environment required

•Must be able to meet deadlines and adjust productivity to support peak volumes. CSR, Maximus; Chicago, IL Dec 2015-April 2016

•Answering a large amount of inbound calls

•Provide information about enrollment processes

•Provide information about Medicaid, Medicare, and the Affordable Care Act

•Provide an excellent consumer experience for all callers

•Escalating calls to a supervisor when necessary

• Responsible for handling extremely confidential information Tier 1 Screener, Go Health; Chicago, IL Sept 2015-Dec 2015

•Field inbound and outbound sales calls into the Tier 1 Sales Center

•Provide an excellent consumer experience for all callers

•Guide consumers through the initial buying process

•Effectively screening calls and transferring calls to the appropriate sales team

•Escalating calls to a supervisor when necessary

•Successfully complete all training requirements

•Comply with Federal CMS and State legal requirements and standards

•Ability to quickly learn and follow GoHealth policies and procedures Customer Service Rep, Illinois Tollway; Chicago, IL Jan 2015-July 2015

• Efficiently handle daily customer service related issues

• Promote the ease and convenience of obtaining and using I-PASS

• Effectively managing and responding to toll violation issues

• Responsible for preparing, updating, reviewing, monitoring, and/or verifying I-PASS and violator account history

• Responsible for handling extremely confidential information (i.e., customer’s credit card numbers, tax ID numbers, driver’s license numbers, customer account information, etc.)

Retail Sellebrity, Old Navy; Oak Park, IL Sept 2014- Jan 2015

• Combined cashier and sales associate duties

• Assisted customers in the fitting room, sales floor and checkout counters

• Offered product suggestions

• Organized displays

• Ringing up merchandise

• Organized and maintained the stockroom

Postal Support Employee, USPS; Carol Stream, IL Sept 2014- Jan 2015

• Distribution Associate

•Unloaded sacks of incoming mail; separated letters, parcel post, magazines, etc.

• Transported mail to the proper sorting and processing area

• Rewrapped packages damaged in the process

• Operated machinery used to process mail according to zip code Cashier/Store Operator, Target; Norridge, IL Dec 2013 May 2014

• Handled cash, checks and credit card purchases and transaction

• Examine checks for endorsements for purchases

• Provided a fast, fun, and friendly checkout service

• Maintained the checkout counter by keeping it neat and clean

• Processed refunds and exchanges for unhappy guests

• Resolved guests concerns in a positive and helpful manner

• Cross trained and worked in other areas of store as needed

• Provided fast, fun and friendly sales

•Answered guest and team member calls quickly and efficiently

• Balance cash drawers

Postal Support Employee, USPS Franklin Park, IL June 2013- August 2013

• Handled cash, checks and credit card purchases and transactions

• Used superb customer service skills to increase customer flow

• Processed refunds and exchanges for customers

• Answered customer’s inquiries regarding products and services

• Served customers in person and over the telephone

• Balance cash drawers

• Examine checks for endorsements for purchases

Postal Support Employee, USPS; Carol Stream, IL April 2012- August 2013

• Handled cash, checks and credit card purchases and transactions

• Used superb customer service skills to increase customer flow

• Processed refunds and exchanges for customers

• Answered customer’s inquiries regarding products and services

• Served customers in person and over the telephone

• Balance cash drawers

• Examine checks for endorsements for purchases

EDUCATION

Wilbur Wright College; Chicago, IL August 2009- Present SKILLS

• Proficient in Microsoft Word, Excel, PowerPoint, Publisher and Outlook

• 3 years of hands-on customer service, cashier and customer relations experience

• Highly organized and team-oriented

• Very dependable and time sensitive

• Excellent oral and written communication skills

• Great attention to detail

• Ability to perform advanced mathematical calculations

• Demonstrated ability to work in a fast paced environment

• Balance cash drawers and assisted Supervisor with audits

• Cross-sell company products and services

ACCOMPLISHMENTS

Scored an 100% on Mystery Shops on two occasions while working as an Sales Service Associate (PSE) at the Postal Service Retail Unit in Franklin Park and was issued an Certificate

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