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Administrative Assistant Customer Service

Location:
Laurel, MD
Posted:
December 06, 2016

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Resume:

Jeanette Chatman

**** **** ******, ** **********, DC 20018

Work: 202-***-**** Cell: 202-***-****

acxsco@r.postjobfree.com

CAREER OBJECTIVE:

Obtain a challenging administrative position that will fully utilize my administrative, computer and educational skill set acquired over a number of years.

EDUCATION: University of the District of Columbia

Department of Urban Affairs, Social Sciences and Social Work

Political Science: Bachelor of Arts

Graduated: May 2004

SKILLS: Microsoft Office Suite (Word, Outlook, Excel and Power Point), SAGE Accounting Financial Software, Internet, Extensity, Internet, Tracking and Statistical Data Bases, Laser and Desk Top Printers, Facsimile Machines and Copiers, and all other standard office equipment

EMPLOYMENT HISTORY:

National Association for Hispanic Elderly (NAHE) Administrative Assistant

Senior Environmental Employment Program (SEE)

January 2015-Present

Contractor for the Environmental Protection Agency

1200 Pennsylvania Ave, NW

Washington, DC 20462

Responsible for providing administrative and clerical services in order to ensure effective and efficient administrative operations.

Provide exceptional and competent administrative support to Office Director and staff.

Responsible for the scheduling of all external and internal meetings, conference calls, and lunches must ensure proper and timely set up of conference rooms including all necessary components such as lunch, tele-prompters and projectors.

Prepare travel authorizations and vouchers, coordinate arrangements, revisions and/or updates on-line or over the phone with contractual travel agency for domestic, international and invitational travel.

Maintains and updates Office Director’s hectic calendar for scheduled and unscheduled appointments and meetings. In addition, assist her six Branch chiefs with meeting request as well as their individual weekly scheduled meetings.

Prepare weekly accounting/financial reports using Compass Data Warehouse/Compass Advanced Query for the nine CPPD branches.

Daily updates to accounting database as they pertain to purchase request.

Types agendas for meetings.

Transcribes formats, inputs, edits, retrieves, copies and transmits correspondence, documents, data and graphics.

Attends, records and transcribes minutes of all SEE meetings.

Performed scheduling duties for Office of Radiation and Indoor Air Office Director.

Jesuit Conference Administrative Assistant/Accounting Clerk

1016 16th Street, NW

4th Floor

Washington, DC 20036

September 2005–March 2014

Managed central office by serving as staff assistant, overseeing day to day needs of the President, Executive Assistant, other department directors and 23 employees.

Answered phones, took messages and routed calls to appropriate personnel, otherwise frequently responded to questions that were general and/or specific in scope.

Prepared, maintained and tracked departmental information including; online deposits, publication requests, cash receipts, vendor orders and invoices.

Provided extensive Accounts Payables and Receivables support which duties included but not limited to; reviewing, scanning and depositing all incoming checks and cash to ensure proper and accurate coding and posting for four separate entities (Jesuit Conference, Jesuit Refugee Services, Jesuit Secondary Education Association and Jesuit Volunteers International).

Processed daily invoices via SAGE accounting software for payment, i.e., check requests, travel advances, petty cash requests, monthly recurring fees and publication requests.

Reconciled credit card bills for 30 staff members by auditing for receipts, approvals, proper coding for posting and payment via Statistical database and SAGE.

Participated in monthly close stipulations, including preparing journal entries and accruals.

Served as POC for scheduling of rooms at Jesuit residence for visitors to the Washington Jesuit community.

Strove to improve efficiency and communications among team members and customers.

Assisted with the upkeep of the offices by ordering supplies as needed, coordinating with maintenance staff to ensure cleanliness of offices, kitchens and bathrooms.

Provided exceptional support to senior staff and colleagues on special projects and meetings when required or as needed.

St. Augustine Catholic Church Evening Receptionist (PT)

1419 V Street, NW

September 2005–Feb 2014

Demonstrated excellent customer service when answering and routing telephone calls.

Delightfully greeted visitors and members.

Reviewed and entered all payments via CMS database.

Responsible for the signature, delivery and distribution of evening packages.

Scheduled and assigned meeting rooms to in house church ministries and outside entities.

Prepared all correspondence and memorandum in relation to upcoming events, newsfeeds, and projects and posted up on bulletin boards.

Maintained the upkeep of the inside and outside to ensure the facility is free from trash and loiterers.

Monitored and track the work of the day time shift to make certain daily responsibilities were followed through.

Responded to all messages, questions and/or concerns.



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