Marc Muller, SHRM, SPHR

***** *****, ********** *****, ** 48331

248-***-**** acxsa3@r.postjobfree.com

SUMMARY

Results-driven Human Resource Leader with 20+ years experience spearheading talent acquisition and talent management strategies, developing teams of recruiters and generalists, HR infrastructure, and building foundations for business success, and “best in class” branding. Sourced for insight and expertise in applicant tracking systems (ATS), increasing recruiting workflow, securing top talent, and rejuvenating HR systems, processes, and procedures to achieve business strategy and objectives.

COMPETENCIES

Applicant Tracking Systems

Standard Operating Procedures

Strategic Thinking / Planning

Talent Management / Acquisition Strategies

Performance / Compensation Management

Change Management

Best Practices / Compliance

HR Infrastructure

PROFESSIONAL EXPERIENCE

HR MANAGEMENT CONSULTANT 2009–PRESENT

Advised with companies in diverse industries – healthcare, non-profit, human intelligence, and finance, and industrial manufacturing. Spearheaded HR initiatives from developing HR strategy, to implementing plans and tactics to secure and elevate talent and capability, to developing blueprints for accelerating high-performance and organizational success. Summary and achievements include:

Director, Talent Acquisition 01/2016–11/2016

REACHOUT HEALTHCARE AMERICA Farmington Hills, MI

Nation’s leading administrative services organization for mobile dentistry and healthcare.

Oversaw strategic recruitment, succession, and onboarding for company with 2,000+ employees located across the US. Built HR systems and processes from ground up to elevate employer to “Best in Class,” be considered “Employer of Choice,” and prepare a solid foundation for anticipated expansion.

Designed recruiting strategy and programs to include an optimized ATS, standard operating procedures, key performance indexes, capabilities, performance management, employee development, and budget.

Built and documented a previously nonexistent HR process applying best practices, and ensuring compliance.

Part of executive team formed to create branding strategy that include desirable benefit packages, compensation, education, training, work/life balance, and more.

VP Human Resources and Talent Acquisition 04/2015–10/2015

EVANGELICAL HOMES OF MICHIGAN Farmington Hills, MI

Building lasting communities and serving through three senior-living facilities and in-home healthcare in Southeast Michigan.

Devised and implemented succession planning and array of development programs with emphasis on recruitment, training, and retention of licensed and unlicensed personnel through to executive-level hires. Reviewed and optimized internal HR system for compliance and educated management and staff on policies and procedures. Advised president and CEO on hourly and salaried personnel wages, policies, and benefits.

Created robust menu of benefits and programs focused on building a workforce and culture who believes this is a company of choice.

Built an electronic version-controlled policy database to align all locations and eliminate inconsistencies arising from previous paper-based system.

Talent Acquisition Delivery Manager 10/2014–04/2015

RANDSTAD SOURCERIGHT Farmington Hills, MI

Specializing in human intelligence, providing their clients with recognizably higher quality talent. Located in 70+ countries.

Brought in to quickly build relationship with new major account-Bosch USA, and solidify capabilities and expertise to replace preconceived notions resulting from underperformance of previous Talent Management firm. Built team of recruiters, instructed on policies and procedures, improved recruiting system, established KPIs, SLAs, and budget. Monitored and assisted management in a matrix-based environment to quickly assess and drive strategies to meet current and forecasted business needs.

Developed team of 22 personnel onsite and virtual, which included managing training process, alignment of resources, technology onboarding, and coordination of staff for multiple ongoing projects.

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Talent Acquisition Delivery Manager RANDSTAD SOURCERIGHT… continued

Surpassed profit goals by 2% within first two months by proactively implementing recruitment strategies to secure top talent to meet current and forecasted needs.

Developed good working relationships and communication with Bosch’s key decision-makers in Germany given broken relationship from previous Talent Management firm.

Recruiting Manager/ Global Talent Acquisition 03/2012–06/2014

Guardian Industries Corporation Auburn Hills, MI

Diversified manufacturer of float and fabricated glass products for commercial, residential, and transportation applications.

Created talent acquisition strategy to build employer brand, developed 5-year forecast for global recruiting strategy to be utilized for succession planning and company growth, and established recruiting KPIs to measure performance. Partnered with senior leaders and managers to provide HR guidance and recommendations.

Introduced behavioral and competency-based interviewing to ensure talent met qualification needs and cultural fit.

Built a structured university recruiting/co-op/internship program to ensure a diversified pool of talent resources.

Implemented and integrated applicant tracking system that expanded nationally within two months, then globally within just one year.

Talent Acquisition / Management Consultant 01/2009–03/2012

Bottom Line Solutions, LLC Ann Arbor, MI

Providing client services in the areas of payroll, business valuation and consulting, taxes, accounting and bookkeeping.

Partnered with management to develop proprietary, cost-effective programs to allow organizations to maximize their Human Resource Management (HRM) employee initiatives. Quickly recruited top talent and built bench strength in large corporate environments. Implemented customer-centric process for HR and business partners to cultivate a recruitment culture and drive hiring initiatives. Developed, reorganized, and realigned corporate HR departments and provided strategic long-term contributions to align with company missions and objectives.

Established process to decrease open position averages from 14% to 2.5%.

Leveraged online recruiting resources and in-house ATS to identify and recruit top candidates.

Drove diversity hiring objectives by developing contacts and sources to increase applicant pool for open positions.

Transformed leadership’s HR perspective from a cost to profit center while strengthening internal operations and expansion goals through system selection and process automation for numerous clients. Clients included: Cox Communications, Kellogg Company, Lowe’s Company Inc., Borders Group Inc.

Corporate Human Resource / Talent Acquisition Manager 06/2000–10/2008

T-SYSTEMS NORTH AMERICA Auburn Hills, MI

Deutsche Telekom’s business unit serving its North American business customers.

Managed daily activities for NA internal recruiting teams and 15 first-tier and 30 sub-tier staffing vendors. Developed strategic sourcing process, organizational goals, succession plans, and roadmap for implementing change. Worked with HR Global to leverage international talent resources and actively worked with Universities and Colleges to supply and cultivate new talent.

Selected and implemented Recruitment Management Services (RMS) tool and recruiting policies from the ground up.

Led recruiting team to achieve 0% paid staffing fees for 60 consecutive months.

Achieved turnover of less than 1% within first year of employment.

Recognized as subject matter expert for ATS, RMS, and VMS systems for T-Systems AG. Systems include Taleo, Ceridian Recruit Center, Kenexa BrassRing, People Click, Peoplesoft, SAP, and IQ Navigator.

Consulted with hiring managers to construct compensation model to maintain competitiveness in external human capital market.

EDUCATION / CERTIFICATIONS

Bachelor of Arts, Organizational Psychology, 1993 University of Michigan, Ann Arbor, MI

Strategic Professional Human Resource Certification (SPHR), 2008 Human Resource Certification Institute (HRCI)

Senior Certified Professional (SHRM-SCP), 2016 Society for Human Resource Management

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