Objective

To obtain a position to utilizing my education, experience, and sales background, thus maintaining a superior client focus and care, while effectively impacting and influencing my team through proactive initiatives.

Key Strengths

•Excellent communication and interpersonal skills. Regularly maintain a high level of productivity and efficiency, and adapt to deadlines

•Highly innovative and creative, able to contend with fast-paced, flexible environment. Better handling of multiple task and stress

•Well established time management, with self-motivated strategic thinking and planning skills. Well-developed integrity, credibility, honesty, and trustworthiness

•Proven decision-making, negotiation and conceptual skills using analytical ability

• Thorough with credit application analysis, studying credit reports, credit scores, etc.

•Expertise in handling credit request applications and getting the required data from credit rating firms Expertise in using various analytical and statistical tools

Awards

RBC Performance Award for delivering a consistent Client Experience utilizing the RD Client Experience map and achieving first call resolution

Nominated for bronze medal GTA(Core).

Achievements

•Recognized by Team Manager for actively establishing sales routines, through effective goal-setting, both independently and with my team, in order to achieve high sales results

•Mentor new trainees

Work Experience

RBC Financial Group, Toronto, ON Sept 2011 – Present

Customer Advisor/ Central Teller /Cash Custodian

•Handle business deposits, withdrawals, and bill payments. Answer incoming calls and resolves business account inquiries

•Ensure all procedures and standards are followed by the teller team.

•Assisted in the administration of policies and procedures, performance management, vault cash management.

•Handled ATM machines and office equipment administration.

•Focus on providing professional and attentive service to clients by accurately completing immediate core business banking needs (simple & complex)

•Resolve problems at first point of contact in a friendly and helpful manner and refer more complex situations to senior officers

•Look for sales opportunities with all clients (based on their individual needs) and refer to appropriate internal officers. Adhere to compliance routines in carrying out transactions Sell credit products for personal and business client...

Marche International Toronto Aug2010 – Sept 2011 Administrative Services Associate

•Establish or identify the price of goods, services or admission and tabulate total payment required using electronic or another cash register, optical price scanner or other equipment

•Receive and process payments by cash Canadian and US dollars), cheque, credit card or automatic debit

•Calculate total payments received at the end of work shift and reconcile with total sales Accept reservations and takeout orders. Stock shelves and clean checkout counter area.

Royal Bank of Canada Dominion Securities Jan 2010 – Jun 2010 Business Development Associate Internship

•Trained to make calls to prospects of certain income levels and retain them for a portfolio review or a financial plan.

•Attend seminars at which prospects are educated and informed of the financial issues and other financial matters

•Answer any prospect queries; look for sales opportunities and update log.

Knowledge charts, stocks and different investment products

Toronto Transit Commission 2009 –2010

Clerical Support

•Coordinate work order requests among team members

•Administer engineering and construction designs

•Record and update databases accordingly

York Reception 2008- 2010

Customer Service Representative Part-Time

•Manage cash and inventory

•Responsible for opening and closing

• Banquet hall arrangements.

IDS Logistics Malaysia 2003 - 2008

Inventory Control Clerk

•Process invoices according to receiving dates

• Inventory reconciliation and basic bookkeeping

• Perform regular stock count.

•Maintain inventory records

Education

•Certified General Accountant Pursuing

•Canadian Investment Fund Course Pursuing

•Accounting Certificate- George Brown 2012

•Bachelor of Commerce 2000

•Credential Assess by University of Toronto equals to Associate degree

Computer and Administration

•General: Microsoft Word, Excel, PowerPoint, Access, Outlook, Windows OS, and Mac OS

•Specialized: Compass, Casper, CSC (Client Service Platform), IRIS, SAP

•Administration: Excellent presentation and effective public speaking skills with a competence in preparing comprehensive reports and documentation

Interests

•Member of the United Way Campaign/RBC Charity Trusts.

•RBC Bluewater Project.

•Member of the RBC Sick Kids Hospital Foundation involved in multiple fundraising team events, including bake sales, samosa sales, Teddy Bear, chocolate candy.

•Member of the RBC Juvenile Diabetes Research Foundation (JDRF) involved in many fundraising events, such as bike rides, marathons and RBC tricycle races.

References available upon request

Contact this candidate