Lawrence Souders

**** **** **** *** *-*

Greenacres, FL 33463

(561) 401 - 7625

acxs5s@r.postjobfree.com

OBJECTIVE

To secure a position in IT or IT related field. To use my experience and education to further a company in the IT field

EXPERIENCE SUMMARY

Microsoft and A+ certified IT Professional with strong experience working on enterprise applications providing support to customers. Experience in full life-cycle PC/Laptop Deployment including: maintain and distribute the core Windows build, deploy hardware, setup equipment, reimage, wipe data off old PC, and reporting all within the defined SLAs. Adept at hardware and software installation, migrations, Printers, as well as technical support. Good experience working with Windows operating systems, MS Office Suite, TCP/IP, web browsers and security settings. Strong experience in providing local and remote desktop support, user migrations, application installations, user creation and deletions. Strong experience in diagnosis, break/fix repair, configuration, upgrades, and installation services for printers, desktop PC's, laptops, network servers, PDA's, POS stations, kiosks and peripheral equipment.

WORK EXPERIENCE

Select Property management/ Lake Worth

IT Support 2014- Presents

Responsible for Active Directory Administration to include creating Login ID’s in Active Directory and assigning Permissions. Password resets, editing logon scripts, drive and Printer mapping, and profile troubleshooting.

Troubleshoot and resolve network issues, and responsible for tracking and resolving global helpdesk tickets.

Perform hardware installations/upgrades, and local/network printer configurations.

Installed, configured, and maintained Microsoft Windows Desktop/laptop, wireless hardware, network adapters and printers.

Installed, configured and maintained software: MS Office, TCP/IP

Provided general technical support services for users; conducted onsite installations of hardware, software solutions and computer peripherals repair; built, installed, deployed and repaired PC class computers and laptops.

Set up networks wired and wireless

Laptops and desktops setup and configure.

Printers install and setup, wired and wireless

Virus and malware removal.

Password resets

.

Tech Service today/ Boynton Beach

Project Manager, Tech support, Dispatcher

2012- 2014

Work with clients to oversee all aspects of projects. Ranging from IT and phone work. To new store builds and rewire.

Work with Techs to walk them through problems onsite to solve any issues they were having.

To find the right techs, and assign them to service orders. From break fix to full scale projects.

To assist other staff members with issues they were having at their desks

Ordering equipment and materials needed for projects and service orders.

SDI staffing/Office Depot, Boca Raton

Help Desk Support Specialist Level 2

2011- 2012

Diagnose, troubleshoot and resolve a wide range of software, hardware and network issues.

Install, configure and modify hardware and software to ensure optimal performance

Working on Windows Active Directory and Windows Internals, switched networks and Virtual Systems.

Help users identify and resolve issues pertaining to Network configuration, web hosting and domain registration, and Provide VPN support.

Direct and resolve with local server issues, Working on Remote Desktop tools.

Installed operating system, software, antiviruses, patches and Image Deployments.

Troubleshoot various systems, applications, hardware and network issues, affect solutions, and collaborate with staff and outside vendors to resolve complex problems.

Remote support for servers, work with store personnel to reinstalled OS, set IP and test.

Workstation Reimage and test for function.

Printers mapping on the network.

POS equipment installation and troubleshooting

Work in a team to develop and write knowledge base for Helpdesk

Work with store Managers, store personnel and vendor techs.

MDT staffing/Tekserve/Office Depot, Boca Raton

Help Desk support Specialist

2010- 2011

Conduct component level diagnostics and repair of all workable PC products.

Remove and replace computer hardware, including keyboard, hard drive and laptop screens

Diagnose and repair all operating systems issues (Win XP & Win 7) for Desktops and Laptops.

Test complete functionality of devices after repair has been performed

Install and configure all plug in devices such as Printers, Scanners and all plug in and play devices.

Worked with techs to connect new servers, install OS and configure settings remotely and test. For project start up.

Install new training POS system, install image and test connectivity.

Workstation and Desktop support, Installation and troubleshooting of hardware, software and network connections.

Installation support in a Linux and Windows systems.

Port configure on switches

Byers Engineering, West Palm Beach, Florida

Project Light Speed Designer/ Desktop support Specialist

2008-2009

Designed detailed Project Light Speed directions, drawings, and Excel spreadsheets for AT&T field employees to complete splicing and cable placement from a cross box to a residence.

Used, maintained, and updated workstation on a mainframe system.

Windows 2000, Windows XP, Printers and MS Office

Use and maintenance of proprietary software.

AT&T (Formerly Bellsouth) West Palm Beach, Florida

Outside Plant Technician/ IT Technician

1998-2008

Diagnose and repair computer problems and failures related to routine maintenance and/or problem identification and resolution.

Responsible for the installation, repair, configuration and preventative maintenance of personal computers, network equipment.

Install hardware and software, including operating system and office applications.

Responsible for providing computer hardware, software, and network technical support to the end-user(s).

Responsible for the placement of aerial and underground cables and Fiber optics.

Installation, repair, and maintenance of existing and new phone cables and equipment.

Use of testing equipment, cable splicing equipment, installed wire harnesses in phone multiplex equipment, assembled equipment inside and out in the field, ran remote programs to assign phone lines, debugged remote terminals.

Managed, organized, and scheduled a team of 14 technicians while in the role of Relieving Supervisor.

Extensive use, maintenance and repair of workstations and Management computers. To keep office running smooth.

Desktop support, printers and troubleshooting of workstations.

Use and maintenance of proprietary software.

EDUCATION

New England Institute of Technology

West Palm Beach, Florida

Specialized Associate Degree in Electronics, 1989

Dean’s List (1988, 1989)

Allied Professional Training

West Palm Beach, Florida

Certificate of Completion of Fiber Optic Training, 2007

PC Professor, West Palm Beach, Florida

A+ Certification

MCTS: Windows 7, Configuration

MCPS: Microsoft Certified Professional

MS: Windows 7, Configuring

Server 2008 courses

Linux courses

Security courses

Abilities

Troubleshoot and repair PC hardware

Install and troubleshoot software

Install and troubleshoot Networks

Punch down of Phone and Network cables

Run cables for Phone and Networks and Terminate

Other Training

Forklift training at Bellsouth

Smith Driver Training

Bucket Truck Training At Bellsouth

LICENSE

State of Florida CDL A; Safe Driver

References and more information available upon request

Contact this candidate