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Manager Customer Service Support and Dispute Resultion

Location:
Denver, CO
Salary:
55000.00
Posted:
December 07, 2016

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Resume:

Denise Crowell

**** ******** **, ******, ******** 80216

Phone: 3-03-892-**** E mail: d acxs5q@r.postjobfree.com Work Experience Wholesale Manager, CenturyLink Communications, Denver, CO, March 2003 - April 2008 Dispute Resolution Analyst, CenturyLink Communications, Denver, January 2008 - April 2015

● Resolve Billing Disputes . Research and investigate systemic product, process, and system issues to diagnose root cause while working with cross functional teams to identify solutions and recommend actions to prevent future complaints.

● Liaise between the Company and various regulatory agencies

(PUC, Attorney General,FCC) for regulatory inquiries or complaints. E xperience in a regulatory environment

● Support client and business system flow-through improvement initiatives by evaluating health of system, leads, and drive opportunities for improvement-raising the standard of performance excellence.

● Supervise the work of office, administrative, or customer service employees to ensure adherence to quality standards, deadlines, and proper procedures, correcting errors or problems.

● Provide employees with guidance in handling difficult or complex problems or in resolving escalated complaints or disputes.

● Implement corporate or departmental policies, procedures, and service standards in conjunction with management.

● Documented personnel matters, time reporting, meeting and conference support.

● Managed office services by performing a variety of duties, such as processing and maintaining leave, time, and attendance records, taking meeting notes, updating organizational charts, and creating personnel charts.

● Operated word-processing software and computer hardware to produce, store, and retrieve drafts of a variety of document types of reports,emails and customer accounts, composing letters approved by my Legal Team.

● Utilized software functions to manipulate document text and data to conform to existing and format standards.

● Prepared drafts and/or review all correspondence written for the other Team Managers as needed, including emails memoranda, reports, charts, and briefing materials.

● Coordinate and perform a wide variety of administrative and management services essential to the operations of the office, including, but not limited to, S taff and Upper Leadership. Education June, 1995 University of Denver, Denver, CO, Master of Arts, Multi-Cultural Communications

June, 1992 Regis University, Denver, CO,

Bachelor of Arts, Communication

Accomplishments & Awards ● Top Sales, Perfect Attendance, 2007



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