MICHELLE A. REYNOLDS

https://www.linkedin.com/in/swatwebteam

***** **** ***** ****

Boulder Creek, CA 95006

Phone: 650-***-****

acxs2l@r.postjobfree.com

OBJECTIVE: Seeking a position as a Web Content Developer/Designer or Web Project Specialist.

ABOUT ME:

Demonstrated ability to manage a web content process, strong interpersonal skills, including solid listening and logical thinking abilities, proficiency with different programming languages, cross-browser compatibility and code optimization experience, and strong organizational and multi-tasking skills. Excellent written and verbal communication skills.

SPECIFIC SKILLS:

Software:

Adobe Creative Suite

Microsoft Office Suite, Microsoft SharePoint, SalesForce, Google Analytics, Jira, agile and scrum

Operating Systems and Platforms:

UNIX, Windows, PC and Mac

Languages: HTML, JavaScript, JQuery, XML, AJAX, XHTML, JSP, ASP, CSS, SQL, PHP, Bootstrap, JIVE Platform

Other: FTP, PDF, CMS/CRM programs (proprietary), Adobe Experience Manager, SEO and tagging

WORK EXPERIENCE: (All positions Contract unless specified otherwise)

9/2016 – present: Symantec (Mondo Employment agency), Mountain View, CA

Web Producer (Contract Position) Acquisitions– Worked in an agile team to assist with performing daily maintenance and content changes on internal and customer facing web pages for Symantec Products. Managed multiple global projects on an ongoing basis. Worked in a large enterprise, content management system in an agile/scrum environment.

Adobe Experience Manager, Jira

Maintain web content using content management systems (Adobe Experience Manager)

Update online web pages, marketing collateral, and links

Create custom web pages to support marketing themes

Assist with global production coordination

Assist with analyzing and processing requests in an Agile team

5/2011 – 6/2016: Cisco Systems (Bay Area TechWorkers Contracting Company), San Jose, CA

Web Developer/Designer (Contract Position) Americas Services Field Marketing– Designed and developed Cisco internal websites and projects. Provided web and graphics design support for the Americas Services and GCS (Global Customer Success) Organization and the transition of our organization to new platforms and tools. Adobe Photoshop, Illustrator, Dreamweaver, HTML, JavaScript.

http://www.swatdesignonline.com/gallerycisco.html

Designed and implemented multiple Internal websites. Platforms include WebEx Social, JIVE, and CEC.

Managed and implemented changes involving requests from executive communications for Americas Services (Enterprise, Commercial, Canada, Partner Sales, Public Sector, Service Provider, and Latin America Theater Segments and GCS).

Monitored, measured and reported online web analytics to improve traffic with analytic tools

Created graphics, banners, and upgrades to new Cisco Enterprise templates on all pages.

Assisted executive communications with Enterprise news tool and email newsletter templates.

7/2010 – 5/2011: Cisco Systems (PrideVel Contracting Company), San Jose, CA

Webmaster (Contract Position) Telepresence Business Unit – Helped create a new internal websites aimed at providing field and partners with necessary information and news regarding TelePresence products and services. Adobe Photoshop, Illustrator, Dreamweaver, HTML, JavaScript, Css, Xml, SQL http://www.swatdesignonline.com/gallerycisco.html

Designed, implemented, and managed the TelePresence Business Unit website.

Updated SQL Database as needed.

11/2008 – 7/2010: Cisco Systems (Aap3 Contracting Company), San Jose, CA

Web Analyst/Developer Various Allocated Accounts – Managed/analyzed intranet web projects and coordinated between the client and Key stakeholders. Adobe Photoshop, Illustrator, Dreamweaver, HTML, JavaScript, Css http://www.swatdesignonline.com/gallerycisco.html

Carried out analysis work, researched, reported, evaluated and recommended solutions for clients on their web development needs, including web development, design, and quality assurance and user acceptance testing.

10/2006 – 9/2008: Acxiom Digital, San Mateo, CA

Email Producer/Web Content Specialist--Implemented high quality text and HTML emails for leading business-to-consumer and business-to-business companies (Sun Microsystems, Intuit, HP) in a team environment. Adobe Photoshop, HTML

Integrated text and HTML e-mails incorporating DHTML/XML.

Coordinated e-mail content and change requests with account team and clients, including quality assurance.

Acted as HTML and e-mail package expert for clients and account team.

Participated on cross-functional teams to develop new products, tools and procedures.

6/2006 – 6/2008: Stanford School of Medicine, Stanford, CA

Contract Position-Web Programmer--Website development for the Online Chronic Disease Self-Management Program. Adobe Photoshop, Illustrator, Dreamweaver, HTML, JavaScript, Xml.

Worked with a team of educators to create an updated version of the website.

Implemented front end changes of the website using existing templates including creating graphics.

Transformed designer’s mockups into web pages with HTML/XHTML templates (included dynamic content).

Reviewed and edited web pages and content areas for inconsistencies and errors.

2/2002– 10/2005: Hyatt Regency, Burlingame, CA

Asst. Director of the Security Department-- Undertakes other responsibilities as directed by the Director of Security.

Worked with engineering department to assure all Hotel security procedures were followed by staff and guests

Trained, supervised 8 other security guards (and disciplined when necessary)

Reviewed and edited employee reports for inconsistencies and errors.

Updated and created office safety procedures documentation.

2/2001 - 10/2001: Sun Microsystems, Inc. Palo Alto, CA

Web Content Developer/HTML Production Specialist-Java Developer Connection. Adobe Photoshop, Illustrator, Dreamweaver, HTML, JavaScript.

Developed/managed web content for high traffic website using Sun's standard templates and proprietary CMS.

Worked with editorial staff and technical writers (internal and external) through all stages of the project.

Created images, artwork, and JSPs (Java server Pages) for technical writers as needed

Maintained online production schedule for editorial projects.

2000 - Present: SWAT Web Design: SF Bay Area

Owner Freelance web design, redesign, photography, logo creation http://www.swatdesignonline.com

Adobe Photoshop, Illustrator, Dreamweaver, HTML, JavaScript, Css, Bootstrap

EDUCATION

6/1989 Bachelors Degree, Fine Arts, Notre Dame de Namur University, Belmont, CA

6/2003 Completion, Technical Writing A.S. Program-DeAnza College, Cupertino

1991-2004 Ongoing courses in web publishing (Foothill College and other)

OTHER/VOLUNTEER

2015 present/ongoing: IHSS (In Home Support Services), Santa Cruz County CA

Assisting part time with helping disabled veterans and handicapped individuals

2011: Cisco Citizen Volunteer Group, San Jose CA

Volunteer Work at elementary School in San Jose

2005 2014 American Cancer Society, Burlingame, CA, SSF CA

Volunteer Committee Member and Online Chair for the “Relay for Life” online fundraising campaign

Promoted “Relay for Life” online registration and fundraising tools utilizing Kintera.com (CMS and CRM software)

Acted as a resource for participants using the website.

Managed the online email campaigns, and managed/updated event information available on the website.

Customized the online site with local event information and updated the event calendar and sponsorship

Acted as resource for team leaders and participants to delete records from website (credit card donations and participants) or change records within website (merge teams, change team leaders, etc.)

Pulled e-mail activity, registration, Luminaria, survivor and financial/ fundraising reports through the website tool to present at committee and event meetings.

2005-- 2013 (yearly and ongoing): Glide Memorial Church San Francisco, CA

Volunteer Server at Thanksgiving and Christmas dinner meals

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