Sean P. Harris

**** ********* ***

Fredericksburg, VA 22408

540-***-****

E-mail: acxrz0@r.postjobfree.com

Detail oriented, self-motivated professional with experience in a variety of business and service environments.

PROFESSIONAL EXPERIENCE

Central Rappahannock Regional Library (CRRL), Fredericksburg, VA

Library Clerk I/Facilities/Headquarters Branch, Sept 2015 – Present

Report directly to Branch Manager. Assist all HQ departments (Admin, Adult Research, YS, Tech Support and Customer Service) with a variety of tasks throughout the business week. Work with HQ meeting room coordinator to prepare meeting rooms for public and library events. Familiarize customers with CRRLs’ A/V equipment on a scheduled (and impromptu basis. Some light maintenance and grounds duties.

Library Assistant II, Adult Research, Aug 2007 – Present

Work with Adult Research staff librarians to assist patrons in the use of various library media and facilities, address specific inquiries regarding education, professional or personal interest; assist patron in utilizing and retrieving the libraries subscription databases and other internet resources; other duties as assigned.

Library Clerk I/Desk Assistant (Customer Service), Sept 2010 – Sept 2015

Duties include: First contact at phone desk, handle patron inquires and route calls to appropriate departments using a multi-line phone system; Interact with new patrons to set up accounts, issue library cards and outline library policies, assist established patrons with account updates and maintenance, checking out and returning library materials, handling money for fines and other fees; pulling and processing patron requests for specific titles.

Library Clerk I/Public Access Computer Assistant, Feb 2007 – Sept 2015

Assist patrons in signing up for and in the use of Office software and various internet resources on Public Access computers related to education, employment or government agencies; maintain accurate account of users in an electronic spreadsheet and enter counts in an online database; light maintenance on printers and PCs.

Verizon (formerly Bell Atlantic), Arlington, VA

Software Engineer, Jun 1999 - Feb 2006

Track and report on development of multiple IT projects, duties incl. interfacing w/design, development & internal client teams to assist, evaluate & monitor project development, track project performance against established delivery milestones, report to & advise senior management and client groups, lead ad hoc teams of System Matter Experts (SMEs) to facilitate Joint Application Design (JAD) sessions for development & design team to close on Business & General Design requirements.

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Specifically tasked to evaluate & assist in development/design of upgrades to automated order processing w/in Verizon’s wholesale electronic interface systems.

Worked on data conversion issues between (Bell Atlantic/Verizon) legacy systems and new product development and support systems.

EDUCATION

Bachelor of Fine Arts Degree, Virginia Commonwealth University (VCU), Richmond, VA. Additional hours as candidate for Masters of Teaching degree (VCU) through 1994; additional work related to graduate experience.

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